Murali Hostal Guayaquil

We at first had to pay the room. Then we went to the room. The room was not clean, therefore we wanted to cancel the reservation. We didn't get the money back.

Location

1. No receptionist when I arrived, have to wait and ring the bell 2. Receptionist wasn’t very kind, I told him that once a Hotel in London charged me twice and he respond was very rude, “that never happen here!! , you never are going to find a mistake here!!, if it is a mistake would be on your site !!! But no me !! “ he was like a kind of jellying. 3. The air conditioner was very noise and very close to the top of the bed 4. I asked for a wake up call please at 6am, no body call or appear at the room 5. He said the breakfast at 6am, I have to leave to the airport at 6:30am, when I came down around 6:12am nothing was ready, I don’t grab nothing to eat and he didn’t offer me nothing 6. When I came down to leave the hotel, look like he sleep there in the sofa in reception with the same clothes, all his hair like a mess (looks like he didn’t even took a shower)

I made a reservation and communicated with the hostal to have someone from the hostel pick me up from the airport to take me to my room. No one was there to pick me up and when I called no one answered therefore I had to spend the night in the airport. Very disappointing.