Etsi halvat lennot: HK Express

Plussat: Check in staff was friendly and helpful

Miinukset: Refused to serve me food when I woke up.

Plussat: Absolutely nothing

Miinukset: The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken.

Plussat: I was able to purchase extended seat room for a reasonable price.

Miinukset: No free drinks or entertainment or anything to help pass the flight time.

Miinukset: Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?

Plussat: HK Express compensated for delay

Miinukset: Punctuality

Miinukset: Fight was delayed 2 hours

Miinukset: Terrible attitude from the staff

Miinukset: Sat on runway 2 hours and then bags delayed 1 hour

Miinukset: They didn’t offer any thing to drink, complimentary

Plussat: Nothing in particular.

Miinukset: They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault.

Plussat: Good price to go HK to Tokyo

Miinukset: Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it

Miinukset: IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than

Plussat: The web specials for prices

Miinukset: At least provide water to guests.

Plussat: I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls

Miinukset: Lastminute.com could have answered my emails

Plussat: I just want a seat in a high season!!!!!!!!!!

Miinukset: Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well.

HK express not helpful or empathetic at all!

Plussat: Price was good.

Miinukset: Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in.

Miinukset: Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)

Not cost effective

Plussat: Easy boarding, and slept the flight.

Miinukset: It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it.

Not using HK Express Again

Plussat: It was a short flight.

Miinukset: Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth.

Miinukset: Budge airline, uncomfortable seats

Cheap airline. I guess it’s expected

Plussat: Not much

Miinukset: Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed.

A poor experience with Hong Kong Express

Plussat: I'm glad it was only a three hour flight

Miinukset: I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg.

Cheap deal and you get what you paid for

Plussat: Cheap service out of Hong Kong

Miinukset: Lack of seat pitch

Miinukset: Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.

Poor customer servide

Plussat: The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger.

Sadness

Plussat: Comfort

Miinukset: I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water.

Miinukset: got sick from food

I'm not going to take again if it delay 6hours

Miinukset: Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all

Uncomfortable seats

Miinukset: Seats were very very uncomfortable

Flight delay for about 5 hours

Miinukset: The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights.

Plussat: Cheap but on time

Miinukset: Too much promotion message

You get what you pay for

Plussat: We landed safely and the crew were polite

Miinukset: Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight.

Plussat: It was cheap

Miinukset: Everything about it was not good and I will never fly them again

The flights was canceled till now no refund

Plussat: Nothing

Miinukset: The flights was canceled till now no refund

Miinukset: The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!

Not a pleasant experience flying HK Express for th

Plussat: Reasonable fares but given the issues encountered may pay more for a better airline next time.

Miinukset: 1. Flight was over an hour delayed with no comment on the cause of the delay 2. Once the flight was boarded the crew made no apology for the delay 3. Once the flight landed in HKG it was parked in a remote bay and every one was crammed into a single bus 4. Checked in bags were not delivered for over an hour after landing (all bags delayed)

Plussat: Nothing

Miinukset: Delayed. Food choice wasn't available and tried to pay with credit card but there was a minimum value. Decided not to eat.

Plussat: I cancelled this flight please stop sending me emails