Raecks

We booked two rooms. Unfortunately, one of the room keys failed to work only after we returned to the hotel and the reception desk was closed. We tried to call someone on the hotel main telephone number, but as you would imagine, it just rang the reception desk. This meant that we had no one to contact for help, and one of us was locked out of their room for the entire night. This person's luggage (and passport) was in this locked room. The website said that reception was open from 7am - so we had hoped that once staff arrive that they could fix the problem and we could retrieve our belongings. Unfortunately, that staff member didn't arrive until 07:45, which meant we had limited time to get ready in new clothes before we had to leave for a business meeting. The room that we were able to use had clearly been smoked in. It was a really unpleasant stay.