Autonvuokraus Lahaina

Miinukset: Overpriced.. my flight in Maui was cancelled,and it was redirected to another airport in Maui. When asked to changed my pick up to the new airport, they charged me with todays’s price. It didn’t matter if I had booked and paid this in advance(which was much lesser). Extra costs like one way fee etc was understandable, changing the daily charges from 40$ per day to 100$ per day is unacceptable.. the car they provided was clean and good but this place is clearly overpriced for emergency changes in schedules.

Oversold nightmare

Plussat: We went to Kahului accidentally and reservation was in Lahaina. The agent was able to accomodate our reservation in Kahului.

Miinukset: The shuttle line from the airport was 1 hr. Long. We waited outside in the heat for another 45 min. on a list just to go inside. Then another 45 min. inside in line to meet an agent. Fortunately, our car was ready, but some folks were waiting another 45 min. For the car to be cleaned. We saw elderly people and pregnant women outside in the heat of mid afternoon. Disgraceful!

Poor service, poor vehicle

Plussat: Not much.

Miinukset: The counter person did very little to help and her attitude was poor as well. The car was supposed to be ready at noon and the paperwork was finished at noon but I was told the car wasn’t ready. I along with other customers had to wait about an hour making us late for a scheduled prepaid tour. Avoid Budget in Maui!

Waited 2 hours for a car

Miinukset: After standing in a 45 minute line to rent the car, waited another hour and a half outside for it. Car was ok. No antenna so no radio. USB port non functional. So unable to charge phone.

Budget rental

Plussat: Rented a Ford Focus. To my surprise this was a much higher quality vehicle than I expected.

Miinukset: This was the longest wait I have ever experienced at a rental car agency. We waited for over two hours for our rental. We will not rent from budget in Maui ever again. Understaffed and under motivated. I was told it would be about 20 min. Was about a hour it I recal, but that was after we waited in line for about a hour just to check in.

Miinukset: I didn't see that I had enrolled at the wrong airport in Maui, HI. I was going to enroll in Kahulai but accidentally enrolled in Lahani. Instead of paying $654, which was my confirmed reservation in Lahani, I had to pay $954. This was indeed a hardship and it took me 1.5 hours to even get a car at all through Budget, so I definitely wasn't happy that it was so difficult to get a car. I've never been through such an ordeal in my entire life as I have at Budget car rentals. It would love to get a $300 refund. I felt this was some type of manipulation on Budget's part. Also, there were many scratches on the car which I wanted a manager to come take a look at but they were all to busy to come look at the car.