Autonvuokraus Lewisburg

Car smelled like cigarette smoke

Plussat: Friendly rep, ease of paperwork

Miinukset: Car smelled gross & I was encouraged that I’d need the whole tank at $45 after telling him how long My drive was but really only needed 1/5 of the tank. When I called after recalculating my account was credited back, but I didn’t appreciate the “trick”. Refueling to full cost me $10.50!!

Plussat: The Chrysler Pacifica I eventually ended up with was clean and in good condition

Miinukset: I made a reservation for a minivan, but was given a Ford Flex initially.

The Incompetent Employee that Hated Kayak

Plussat: The AVIS supervisor on the phone finally resolving the issue 1.5 hours later.

Miinukset: I used kayak and got a confirmation number and when I arrive to the store he told me how third-party companies were tricky and they were going to charge me way more than that with mileage and that wasn't his rate and instead of 133 I was going to pay 256. I informed him that no sir that's not how it works and I'm not going to pay that new rate that I already have everything lined up with kayak. He told me I needed to call kayak and cancel my reservation so that he could run the rate on his computer. I had to call and Avis supervisor twice so that they could type it from their headquarters and he just had to print it. I had a 12 oclock reservation and I got out of there at 1:38. He said he would make it up to me and gave me a brand new Camaro, in which I had a lot of difficulty putting all of my gear in and my daughter in her car seat, and would have liked to just have the car that I originally had rented, but figured I would just get out of there and try the new Camaro. Once I arrived at Charlotte International Airport, they were professional and excellent on that end.

HIDDEN FEES

Miinukset: Absolutely horrible service and an overwhelming amount of hidden fees. It was $272 for me to rent a car for 12 days then $220 to rent it for 5hours!!!!! I never even rented the car. Horrible experience.