Harbin hotellit Nangang

Plussat: Spacious and clean

Miinukset: Not much western tv channel

Plussat: Location

Miinukset: Facilities

Miinukset: The whole building has only one system of either heat or A/C depending on the season. Either you are roasted to death (30.5c +) or too cold depending on what kind of crazy weather system goes thru the area. It could be hot as hell one day and snow the next. Bathroom in your own room smells like public toilet.

Miinukset: The hotel staff in the cafe mention to us that the breakfast valid only for 0ne person per room, after we check again in the last day to the manager of the hotel confirmed that the breakfast valid for two persons. Within arguing with the hotel finally we got refund one person for breakfast. We book for 4 rooms and 5 days length.

Miinukset: They had no records of our booking !!!! Then we showed them the proof we booked a room on booking.com. They didn't care pretending they had no records in their listing. The receptionist was awful and disrespectful. A nightmare... We had to "fight" to get a room...

Plussat: Very clean and modern. Amazing breakfast buffet. Will definitely stay here again.

Miinukset: Nothing

Plussat: Lovely. Keep booking Wanda for a reason. Proper 5* hotel. Great design. Friendly, professional, helpful staff. Amazing breakfast buffet - everything from fried bacon to baozi. Loved the breakfast coffee machine. Great location close to some big malls. Easy access from train station / airport.

Miinukset: Room was very, very hot. Even with the window open. Even on the coldest setting, aircon was wheezing out hot air. Never thought I'd be too hot in a Harbin winter!

Miinukset: Room wasn't ready at booking check-in time - nothing was done to accommodate us...

Plussat: Location

Miinukset: ------

Plussat: Location was closed to the railway station

Miinukset: When I arrived at the hotel showing the staff booking page I've booked, which was in English. They just showed me the way to the railway station. They don't understand anything except Chinese. The way they reacted was also terrible.

Plussat: The room was newly decorated and very clean, very comfortable bed, new and clean bed linen and towels, the bottle of water every day, they gave us a tea bag when we arrived which was great as we were traveling in Harbin in January and it was great to be able to drink tea after we arrived. The room facilities were really good value.

Miinukset: The bathroom had smoking smell, but we turned in ventilation every time we came in and it helped to get rid of the smell. The most annoying thing about my visit was constant renovation going on in the hotel and next to my room! We arrived late at night and we had to wake up early, because the renovation started in the room next to ours. It continued up to 11 o’clock. When I asked the receptionist how long this renovation was going to be, they assured me it stopped that day. But the next morning it started again in the opposite room and then again and again. Even on January, 1 they started it at 8.30! I think the hotel staff should consider telling about such things on booking.com or before checking in or offer the rooms on the floors where renovation has finished. I stayed in the hotel for 4 nights and never was able to get enough sleep!

Miinukset: The room which they gave was different from the pictures. On the pictures it was a room with a big window but they gave me the room with a small corner window. I have been there before so I know that the room with small window is cheeper but they refused to change the room. Big disappointment. I booked the expensive room but lived in another room.

Plussat: It was classified as a 2 star hotel should be at least a 3 star hotel. Best bed I have slept in for a while. My partner said it was the best coffee she has had in China.

Miinukset: A little difficult to find go inside a building find the hotel lift and up to the 20 something floor to reception. I had to ask a few people where the hotel was.

Plussat: I liked the room

Miinukset: The cleaners did not clean our room and we had to complain before they could do so.

Plussat: very nice and friendly staff.

Plussat: Clean, new furnitured.

Miinukset: Smoke smell and the location.

Plussat: Harbin main railway stn 50m ahead. Taxi plenty n drivers ok Food v basic

Miinukset: Bfast must catch up with other main citys hotels in shanghai, hangzhou , shenzhen .

Miinukset: difficult to look for hotel entrance and with only one lift; uncomfortable of fire exit.

Plussat: The location was good, it’s close to Harbin train station The view from the window not bad

Miinukset: First of all, the girl on reception was rude Besides they took 100 dollar deposit and retuned only half of it for nothing. We booked hotel online and payed there also but in the end they took from me double of the price. And it didn’t worth it at all! For this double price hotel should be much better or there should be breakfast included

Plussat: Hotel was nice and rooms were ok, location was ok, Shower leaked all over the floor but staff where quick to clean it up. Felt that the staff didn't want to try and communicate with us.

Miinukset: Staff could not speak English and found it very hard to communicate we had a room on the 16th Floor but you could still hear the airport shuttle bus drivers shouting also we had a very noisy neighbour who was shouting at 7am. Had trouble arranging to get to the airport early in the morning.

Miinukset: First of all, the driver couldn't find the entrance of the hotel, which was actually placed in a quite hidden place. That was not my first trip to China, so I had some experience already. The location is good if you need to catch a train, but around that area there are many dodgy people. The reception of the was quite rude and rushy, not like a 4 stars hotel should be. The room was small, old and very dirty with some small bugs on the floor. Some toilet facilities, such as the shower, were old and a damaged. What's more, our room had no water for a damage to the pipes. They fixed after one hour, already late night. The breakfast choice was only choice although it was good enough. Awful experience.

Plussat: Clean rooms. Good WiFi connection.

Miinukset: Bad location. Far from main attractions. Staff doesn't talk English. Asian style breakfast only.

Plussat: The location was great, very close to most sight seeings and shopping malls.

Miinukset: Everything was perfect apart from the breakfast. It was meant to be western breakfast but the food was not appertising, it was more of Chinese food than western.

Plussat: Easy to find taxi

Miinukset: The staff cannot communicate in English