Harbin hotellit Songbei

Plussat: Overall, we like the setting and our spacious room. Pretty good to celebrate our anniversary.

Miinukset: The aircon in the room doesnt work well. It is so hot.

Plussat: The room was very spacious. Staff can speak English which is very helpful. Wanda Mall is quite convenient to walk to with many eating places to try.

Miinukset: The hotel is far away from the center. If transport can be arranged it should not be a big problem.

Plussat: Breakfast is okay. Do not expect too much. Only one kind of cheese is available. Restaurant Xiang-Chu is also okay for a local style dinner. Service desk is helpful.

Miinukset: I have traveled with my families, booked two rooms. Actually one room is okay. Another one is disaster, this is a none smoking hotel. The moment I entered the room, I found terrible smell of cigarette and a pile of cigarette ash on the balcony without cleaning. Called the front desk to solve this problem, wait for at least 30 min to get a not helpful solution at all. I keep one of my room card in the room to keep air conditioner running. But after get back and find the room card is missing. Call lobby and find out that cleaning lady just take it away. For extreme case I can call this stealing, to take my belongings without asking my permission. Also the elevator is equipped with card scanning function to assure the security. Actually this function has not activated during daytime. I can go to any floor without my card. This can also reflect that the management of this hotel is not at the same level comparing with other 5 Star hotel in other city.

Plussat: The view

Miinukset: The value for money, the cleanliness, the fact that staff did not speak english ... Very few amenities for a Shangri-La

Plussat: superb view from room

Miinukset: nothing

Plussat: The staff was wonderful. There were four different restaurants that were all either very good or excellent.

Miinukset: The wait time for the food in the restaurants was varied and sometimes a bit long. It was only a problem when our kids were hungry.

Plussat: It is value for money. Staff and services are good.

Miinukset: Location - it is beside the highway with nothing is around. Congeries - Taxi was called by Hotel Congeries, the taxi charged us 100% more than a usual meter. I would suspect there is connection between both parties to split the extra monetary gain. Hope this is Wrong guess as it is a 5 Stars Hotel.

Plussat: New hotels, facilities are good as standard as Shangri-la group

Plussat: fantastic view and very nice room! perfect to get to the ice festival very nice gym and spa facilities

Miinukset: breakfast buffet good quality but not fully refilled

Plussat: The hotel is new and comfortable. The water pressure for the shower was great. The staff were helpful. Convenient to get around. Would recommend!

Miinukset: It is located across the songhua river, opposite side of the central street. It’s not far but became the excuse of multiple taxi drivers to want to charge a higher price because it was “far”..so getting a taxi back relatively later at night was rather a hassel. Other than that, we had a wonderful stay.

Plussat: Loved everything

Miinukset: Everything perfect

Plussat: 1. Outstanding service. Very helpful and friendly staff who went out of their way to make our vacation special 2. Large room with an excellent view of the city skyline as well as ice world 3. Very new, modern hotel 4. Great Chinese restaurant with excellent food and service

Miinukset: 1. Decoration in the lobby a little loud for my taste

Plussat: The most wonderful staff, so helpful and kind.

Plussat: This is our second visit to JW Marriott. Excellent as usual. Great facilities, great food, great staff. What made it extra special was that we went there for our son's birthday. JW Marriott decorated the room beautifully, presented our son with a card and a birthday cake. What an absolute surprise! Thank you to everyone for making it so special!

Miinukset: Nothing

Plussat: The breakfast was fantastic! I had to leave in a hurry, and the wonderful staff gave me a little container to take my food with me! That was real thoughtful of them! It was very close to the Ice World which made travel very convenient as well!

Miinukset: I honestly didn't find anything wrong. I didn't get a chance to see all that was offered, so for me, everything was super!

Plussat: Nice view over the river , rather quit environment . Very close by the ice and snow world exhibition.

Miinukset: Too high price for the breakfast value offer. Difficult to get didi taxi in early mining, need to order taxi up front. Could do with some wine offered in the minibar .

Plussat: Comfy bed. I'd rate this as a 5* hotel. Fittings in the room looked new. Maybe a recent refurb. I had a king-size room. Good gym. Food was OK, but not great. I ate most nights at The Brewery whose only downside is that smoking is allowed. Free shuttle to major attractions was great but not sure why the taxis into the city cost Y20 more than coming back from the city. Y46 as opposed to Y26. Maybe the doorman's perk? I'd stay here again but, after 5 days, I moved to the Holiday Inn right next to Central St to be very close to the action there.

Miinukset: Could've done with more Western choices at breakfast. Very Chinese orientated but then there were very few Westerners there.

Plussat: Good location.

Miinukset: Rooms too hot!

Plussat: bed was amazing bath was amazing service at the front desk was amazing

Miinukset: price in resturant limited choice for food room service messed up meal, paid for food but only got 1/2 what i ordered

Plussat: Clean and friendly staff

Plussat: We were there to visit the Ice and Snow festival. The location of the hotel was great - we could even see the lights of the festival from our bathroom window. My boys loved swimming in the indoor pool & hot tub. The staff - particularly the restaurant staff (Ben & Penny - I think were the names) were exceptional. We are coming back to visit the tiger park soon and will be definitely coming to stay at the Marriott.

Miinukset: Not a complaint at all - we arrived early and the check in staff member allowed us to go to our room earlier than the required check in time. Which was just terrific! He spoke a little bit of English and so we both required google translate to help .... - which ended up being a lengthier process.

Miinukset: The alarm clock on the bed table was out of order.

Plussat: Room was lovely overall - we had the suite.

Miinukset: Breakfast was awful, such a shame. Western option was literally white bread

Plussat: good location

Miinukset: better breakfast

Miinukset: cannot pay credit card! Air conditioning does not work!

Plussat: Very convenient to visit the ICE City, size of the room was good.

Miinukset: The room was very dirty, including unflushed toilets and dirty accumulated all over the room, for me cleaness is fundamental, so that would not recommend this property.

Plussat: It is not convenient for seeing the old city but it is very convenient to see the ice and snow festival. Also we very much enjoyed being at Sun Island and then taking the cable car across the river to the old city. It was beautiful and restful.

Miinukset: Staff don't speak English but the concierge has a very good voice translator app. If you speak elementary Chinese, even only a few words, it is very easy to be understood. Everyone was very friendly. We also stayed a few days in the city but we thought that the Sun Island hotel was much nicer.

Plussat: Perfect for visiting the Ice World as walking distance Lovely hotel outside of the city, big rooms with helpful staff. Hotel has a small shop which is great for snacks.

Miinukset: Location was abit more remote than expecting and not much in the area. Dining room was huge, but went down to try evening dinner and i saw very few people dining.

Plussat: Comfortable rooms

Miinukset: It felt like we were on an industrial estate but we were close to the ice world

Plussat: Spacious Room. Palace-like architecture.

Miinukset: Most of staff could not speak English. Breakfast was mainly Chinese, oily and a bit salty. Elevator could only take 3-4 people while stating up to 1,300kg capacity. Carpet in the room was not well vacuumed on our first night but was done better on the second night after complaining to the manager.

Plussat: Comfy room but considering the rate, service should have been better

Miinukset: The staff barely spoke English and the breakfast/dinner were not as advertised nor good.

Plussat: The Hotel staff was very friendly , and the hotel manager was very helpful Mr. Zhang Chao. Hotel is very near to the city , the snow world is very near to the hotel and easy to get taxi around . beautiful place. we enjoy our stay in harbin sun island garden hotel.