Etsi halvat lennot: Hong Kong Airlines

Plussat: Crew was great.

Miinukset: Entertainment was not functioning whatsoever during the 15 hour flight, not enough food choices.

Miinukset: No inflight movies

Plussat: Nothing

Miinukset: It could have been business class like kayak sold me

Plussat: Horrible.

Miinukset: Everything was wrong and kayak knew they were selling me a scam ticket.

Miinukset: Get better food

Plussat: A little bit better with the service but the opportunity to be great like the other airlines I experienced was missing. To be honest the plane was one of the newest model around but looking and observing at the seats and restrooms, etc, I was not impressed. I feel like it was so cheaply done and maintenance was so poor.

Miinukset: Offering cheap fares does not mean poor service and being treated with rudeness and so so service. In every year that I travel, I try different airlines to see and experience. I say that this experience is the worst and will be forever be embedded/marked on my list. They should look into service more to make up for other shortcomings I observed. Really felt bad not for me but for the other people who also got mistreated with the crews rudeness and their mean attitude towards work and guest. I work in a service Industry and all I can say they are not even at par to our lowest standards in what we do at our work.

Plussat: The attitude of the crew was not acceptable. They are mean and rude to paying guest. The service was unacceptable. It was a cheap airfare and you also get cheap service. First time I flew with this airlines and It was super disappointment that I got from the crew. The airplane was newer but they could be better. They can learn better service from other airlines I booked with. Also, better quality of overall experience.

Miinukset: Better touches on the seats, more cleanliness, doing it rightly than cheaply and most of all they should learn SERVICE from other airlines. Not because I bought a cheap fare does not mean we deserve a rude and mean service from the crew!

Plussat: price

Miinukset: A crew member gave my boyfriends seat to someone else without asking us.

Plussat: The price point.

Miinukset: The consistency of check in. Wasnt charged for bringing skate boards with luggage but was charged on the return home as an exta piece of luggage.

Plussat: The entertainment was the best thing about the flight.

Miinukset: The employees behavior was very matter of fact and very curt. My brother injured hisself and the level of service wasn’t great at all

Miinukset: Tight seats, very hot on entry

Miinukset: The flight crew seemed somewhat preoccupied or lazy instead of bringing things when i requested on like a drink they wanted me to go back and get it myself and i really like that the seats were very hard and uncomfortable but the price was right it was a cheap flight

Miinukset: When you book a flight with Kayak, it sends you to yet another travel booking site. Due to a medical emergency, Kayak was absolutely no help and actually extremely rude. They sent me to the airline who sent me to the Booker. I am so look incredibly confused and where to go to start the refund.

Plussat: The seats are comfortable

Miinukset: The crew is distributing sandwiches, He gave a sandwich to the guy sitting besides me, But He neglect me, But thats not important, jst wondering why He ignore me. Thanks anyway !

Bad flight to LA

Plussat: The stewardess was nice and the pilot got us home early

Miinukset: the food was gross, I got a horrible stomach ache when I got back for 3 days and a migraine. The seats were uncomfortable even though I am 5'2 pretty short but it was a painful flight. The 5 hour layover was terrible but I understand it was the shortest we could find.

Miinukset: Lost my luggage, seat didn’t recline all the way, crew never came around for garbage, old plane on the 2nd leg, same entertainment I had 4 months ago

Plussat: the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion.

Miinukset: the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?

Miinukset: Both flights were late departing and arriving and they left one bag in Hong Kong to hopefully arrive a full day later with no voucher or means to have clothing until the bag arrived.

Miinukset: 首先说普通话或英语，然后广东话

Miinukset: Better communication regarding delayed flight schedule.

Plussat: Nothing

Miinukset: More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting.

Plussat: The only good thing I can say about this experience with Hong Kong Airlines is that the On Board Flight Crew was very good and the IFE had a good selection of titles.

Miinukset: Delays in the air and on the ground going in and out of Hong Kong. On the return trip, 4hrs to Check In from Manila because of protests in Hong Kong. Flight was 2hrs late, my luggage didn’t make the connection. 2 days, no luggage, no communication. Never again will I fly Hong Kong Airlines.