Honolulu hotellit Ala Moana

Plussat: Beautiful hotel in the best area! Close to almost everything and short way from the airport. You got the ALA MOANA Mall just beside the hotel which has everything from cafees, bars, restaurants, shops etc. Kindly and helpful staff.

Miinukset: It’s a lot of people in this area, but hey- this is a popular place, what do you expect?

Plussat: Getting out

Miinukset: Dirty, old, no facilities in the room, too far from the centre, rat baits laid out everywhere, no facilities in the room, pool area disgusting,

Plussat: Super early check in at 7am for an extra $16 includes breakfast - well worth it

Miinukset: Bigger bed but apart from that it was great - it’s not 5star hotel but it was a lovely stay

Plussat: Front desk staff started off pretty rude. They put us on a room which had a view of a cement parking lot. Called and complained and manager, switches us to a ocean view. Comped our parking fee with a placard. Very helpful manager in all aspects.

Miinukset: View of mountains was actually a view of cement parking lot.

Plussat: The location is fantastic. Close to the Ala Moana mall (sky bridge connects the hotel to the mall) and to Waikiki (you could walk to Waikiki but recommend a short Uber). The Expedia concierge was also great for booking tours and hire cars. Comfortable rooms with lovely housekeeping staff.

Miinukset: The bath / shower was dirty (ring of grime around the bath and in general needed a good bleach). Despite advising the property it still wasn’t cleaned for the duration of the stay. The shower also didn’t drain properly although the property attempted to address this.

Plussat: Place was amazing. Had spectacular views, was clean and the staff were so helpful when needed. Will definitely stay again when I come back.

Plussat: Breakfast was very good. With all of the people waiting, the process of waiting, eating and exit were well organized and efficient.

Miinukset: We had hoped and we wish that the Plantation cafe would have had longer hours.

Plussat: Great service at the two restaurants. Starbucks service was awesome also.

Miinukset: Unfortunately, Labor Day weekend was crazy busy since parking garage had cars double parked, but they had a letter attached to windshield with explanations and procedure to have the blocking car removed.

Plussat: Location was excellent near Ala Moana shopping centre

Miinukset: Bed uncomfortable. Pillows worst ever experienced small like sofa cushions and very hard. Spares were exactly same. Noise from youths in attached carpark very annoying. Shower useless. Could only get hot water if faucet put on full bore.

Plussat: Location, nice facilities.

Miinukset: Are you kidding me? The entire hotel lost power for hours! We came back from dinner to a blacked out lobby area, and managed to get one of the few working elevators to the room. Soon after there were none. Dark and alone in her paradise room, the staff gave out GLOW STICKS, to an 80 year old woman! I also asked for a nice room early and told them the birthday situation, and they gave her a room looking across at other condos. AUWE for the local people. Will never stay here again.

Plussat: Location

Miinukset: The room was mediocre for the price ($250/night).

Plussat: How close it was to everything within walking distance to the beach & the mall.

Miinukset: I didn't like how the door to the balcony was slightly open didn't realize it was open the first night. You could everything outside.

Miinukset: hidden cost such as cleaning fee. not allowed to check-in before 3pm

Plussat: Convenient location, local hotel staff, free internet, free coffee, nice pool with a view, modern gym, convenience store offers good selection, very safe place to stay, great restaurant with a view with a fantastic happy hour, available laundry facilities

Miinukset: the sink stopper broke, didn't like the patio door couldn't lock

Plussat: The location is perfect and the hotel staff is very kind. The little convenience store and the starbucks in the hotel is just so convenient!

Miinukset: They debited my credit card 2 days after my reservation, which was 3 weeks prior my arrival date, i was upset because on the time of reservation it was said that "no prepay payment is required". They rejected my request for an early check-in. Their Check-in time was after 3PM which is too late for a check-in?! Their cleaning staff arrived after my checking,! The room was disgusting due to the previous clients. So we had to wait again! The housekeeping wasn't managed by the hotel because the room is own by a private. There is a fridge and a microwave with only 2 mugs and 2 glass but no spoons, forks, coffee, tea, sugar, plates?? If you propose kitchen amenities make sure to have the utensils available! The walls has dust and the ventilation filter at the entrance is rusty, yikes! I've paid more than 1000$ for this booking, i was expected a perfect and clean room and a good consideration from their CS. I've send email claim, no answers! Never again with LSI RESORT i am so disappointed

Plussat: The great ocean view was as was promised.

Miinukset: Lousy coffee maker. But Starbucks was in hotel lobby

Plussat: Location is the best

Miinukset: No house keeping services. For eight nights, need to manage how to save soaps since only three small one were placed in the room. If need extra, have to call and pay. So the easiest way is to buy a soap by myself.

Plussat: The location was good.

Miinukset: the breakfast was way over priced. It wasn't included in my package, but I tried it anyway. There was dog in the restaraunt on the 9th of Aug. Staff said it was a comfort dog. I am alergic to dog hair. ruined my morning. I was caught off guard on the housekeeping thing, my phone didn't work in Hawaii.

Plussat: The 5th floor was great and we were able to go out anytime we needed. The towels, sheets and air conditioning were great.

Miinukset: The room looked like it didn't have a deep clean. Room#547. There was dust around the glasses on the shelf. I found a receipt and a comb just under the under the bed from a prior guest. Two outlets were loose(when you try to plug something in, it falls out), the one for the coffee maker/microwave and the outlet next to bed on the lanai side.

Plussat: Close to malls, restaurants, etc.

Miinukset: Bad service. Rooms not clean.

Miinukset: Using LSI. Stayed here several times not using them.

Plussat: I’m always a fan of staying at this hotel.

Miinukset: I was not aware that this is a separately managed unit, which was disappointing at the hotel staff is always really great during our past stays. I didn’t get the 2 beds as I requested. Our fridge also turned off during our first night and we had to throw away all our cold items and use all our towels to wipe up the water that melted from the freezer. It took 2 days for them to send someone to replace our towels. I’ll be booking directly with the hotel next time.

Miinukset: Didn’t know we wouldn’t have any service unless requested during daytime hours. Not run by hotel

Plussat: Nothing - confirmation number from kayak not processes by Lsi, no reservation upon arrival . Had to book my own room with the hotel at twice the price.

Miinukset: Not using or recommending Lsi resorts to friends