Honolulu hotellit lähellä U.S. Army Museum

Plussat: Best service ever!!!!

Miinukset: Not one thing!

Plussat: Kindness, sensitivity

Miinukset: Nothing

Plussat: Great location and amenities. Staffs are great.

Miinukset: We had a one-bedroom suite, so we used sofa bed in the living room. The linen and pillow used for sofa bed were of poor quality.

Plussat: Concierge, service and amenities. Hotel employee at concierge was especially very good. Pool service was good. Infinity pool was nice. Breakfast was good with lots of variety. Room size and balcony a good size.

Miinukset: Furnishings a bit dated but service makes up for it.

Plussat: Everything was satisfactory, but the service, facilities and the kindness of the staff were really good.

Miinukset: I was very satisfied.

Plussat: Location is great , friendly staff. Luxury accomadations

Plussat: All staffs are kind.

Plussat: The hotel location is very convenient, within walking distance to royal hawaiian center and waikiki beach. We had the three bedroom suite, the ocean view was amazing and to our surprise all rooms was spacious with ensuite bathrooms. The kitchen and laundry rooms were very useful, and staff service is flawless. Overall a perfect home away from home.

Miinukset: None

Plussat: Good location. Beach in a very short stroll (50m) and main hub 1-2 minute walk. We purposely picked Trump to to be a little out of the hub and it was perfect. The rooms are huge with 2 living areas, 2 bathrooms, 2 balconies, full kitchen and a dining area. Never waited more than 20 seconds for a lift. Fantastic stay. We will be back.

Miinukset: Close to everything, beach, shops restaurants. Rooms are huge with 2 living areas, 2 bathrooms, 2 balconies, 2 televisions, full kitchen and dining area. Never waited more than 20 seconds for a lift. Staff were excellent. We will be back

Plussat: Nothing. Sorry but true.

Miinukset: Very disappointed. The facilities in the hotel are just poor. The swimming pool is small just like a decoration pool.

Plussat: When I going out to the beach, hotel 1F concierge lend me towels, bottle water, and fruit in a bag. There is a kitchen, so I can cook simple dishes.

Plussat: Everythin was great. Staff, cleanliness and rooms.

Miinukset: None

Plussat: Everything else lol!!! The room was spacious, the service was fantastic, the facilities were great, everything is within walking distance and the bed is Comfy!!!

Miinukset: Wasnt that much of an inconvenience but was odd that there was no in room service between 10.30am and 5.00pm

Plussat: How the staff made us feel very welcome

Plussat: Eggs were not fluffy. No hash browns ever...fruit not always freshly cut.... better at the Hawaiian Hilton.

Miinukset: Property needs a major face lift.

Plussat: Location , ocean view, pool, and staff.

Plussat: Location

Miinukset: Resort fee too high

Plussat: Quiet and relaxing

Miinukset: Bar closing so early

Plussat: Location was great. Amenities and food/drink options nearby were great. Staff were so hospitable and friendly, particularly Nicole who assisted us with our Hawaii tours and plans for other islands THANK YOU.

Miinukset: Poor gym facility.

Plussat: Staff were helpful and friendly from the time we walked in. We were upgraded to a partial ocean view room which was a wonderful surprise

Plussat: Loved the hospitality here. All the staff were attentive. The room was beautiful and clean. Loved the wooden shutters in our room. We also had a wet bar which we did not use but was still nice. Would love to come back here it also had its own beach access with a restaurant that faced the ocean. Also liked the elevators having security where a person can only go up to the floors with a hotel key, this felt safe.

Miinukset: Our room was facing over a rooftop of another bldg. Kind of an eye sore. But at least we still had an ocean view. Wish we had ocean front but of course that would have cost more.

Miinukset: Nothing

Plussat: Location and pool were great. Breakfast was great

Miinukset: Beach Area was small but typical of wai Kiki

Plussat: Location, staff, free events, shared pool at the Sheraton Waikiki for kids.

Miinukset: There's construction going on next door at the Sheraton Waikiki and a water main broke and we were told the hotel would lose pressure around 12-4am which was not a problem for us since we were sleeping. Overall, would stay here again!

Plussat: Great location

Plussat: Very easy and quickly move to beach from this hotel

Miinukset: very noisy from next room

Plussat: It's a beautiful hotel inside and out. The bed and the pillows are very comfortable. The bar and beach staff are excellent. The location is perfect for waikiki.

Miinukset: We arrived st 1500 on 14th November and checked out at 10am 16th November. Spending nearly $900 for our time in the hotel. We couldn't access wifi in our room and so were changed into a different room after spending an hour on phone to a tech guy to try to sort. Eventually moved rooms at midnight having had to pack up all our belongings. As we had moved rooms, the next day our room wasnt cleaned until we asked housekeeping at 15.30. The room had not been on the list to clean. By that time our plans for the day had to be changed as a result, this made for a less than relaxing afternoon. HIDDEN COST - On check out, we were charged $80+ for 'resort amenities'. The staff member showed us a booklet we had never seen before, detailing what is including with this charge, this - high speed wifi throughout hotel. - one keepsake photos with complimentary portrait session - complimentary one day rental of GoPro - unlimited local, long distance , toll free and international calls - bottled water - fitness classes, resort cultural classes:lei making, yoga, huiwai-traditional hawaiian sunrise ceremony, hula lessons -complimnetary bag of signature baked goods from royal Hawaiian bakery -10% off retail gift box item royal Hawaiian bakery - sealife entrance buy one get one free - and more We had no booklet in either of the rooms in which we stayed , nor was this presented to us upon arrival/check in. We would have loved to go to cultural activities and so this had really disappointed us. When we brought this up with the manager at check out, I was disappointed at the response. He waived 1x$40 for the lack of wifi and apologised for the lack of room cleaning, but I feel this wasnt good enough, given that the only amenities we benefitted from were four bottles of water, wifi in the room on the second day (although not at the beach which is where we were all day) and 3x complimentary cookies.

Plussat: Great location was great. Hotel staff was outstanding

Miinukset: Pool area was small

Plussat: It was a real treat to stay at the Pink Palace. We stayed in the new tower and I liked how it restricted the public from the space - the rest of the resort is a tourist attraction so there is little privacy. It was lovely to have complimentary drinks in the evenings and coffee in the mornings, thank you. I also liked having an ice machine on our floor. The Frette robes in the room were divine.

Miinukset: The pool closed at 6pm which seemed ridiculous and we felt the staff were complacent and a bit sassy. I think that the staff that work with the guests only versus the staff that work with the public who visit and use the resort have different service standards. It was disappointing as a guest to be treated poorly because your staff are exhausted by serving the general public. There was no table service at the beach umbrellas yet we paid $45 USD to use the chairs on the beach. We had to go and get our own food and drinks through the day which was not typical of a 5 star resort. By the pool, a large number of chairs and umbrella spaces are reserved which was also disappointing as there were never enough.

Plussat: The restaurant and food in the hotel restaurant are excellent. Breakfast on the restaurant patio was wonderful and the wait staff were prompt and quick to adjust. ( I say that because one morning there was a false fire alarm and so many guests came to breakfast all at once, so the staff and the kitchen were slammed. They handled it without missing a beat.) It is pricey, but it's Hawaii and expensive to import anything so I can comprehend that part of the cost.

Miinukset: Not a thing. The RHH is still the most elegant hotel on Waikiki. She quietly displays her history and past prominent visitors with pride. Her staff is cordial, kind and gracious with all guests. Her cleanliness and comfort are top notch. I have been blessed to stay in some phenomenal hotels with my job, but she rates in my top 5 with all of her attributes and qualities.

Plussat: Best location on Waikiki. View amazing. It's the Royal Hawaiian so you need to stay here once in your life. The public areas and gardens are beautiful and Mai Tai bar is one of my favourite places to go.

Miinukset: I have stayed at a few different places. I think for what you pay the rooms need a renovation. I stayed in the tower and there are stains on the walls and to room is looking tired. I paid extra for modern renovated room, and I didn't get one. The club breakfast was really bad. If I go back I'll try the traditional rooms as the tower isn't 5 star luxury.

Plussat: It was right on the beach.

Miinukset: The service was not very good, our room went uncleaned for serveral days, everything was beyond expensive, nothing was complimentary, our room was quite small and simple for a 5 star resort.

Plussat: The hotel is beautiful and staff were really friendly..

Miinukset: The room AC was not working. I called twice for someone to fix it and no one came. We had to get ready for an event and were sweating. My husband and I couldn't get comfortable and couldn't sleep.

Plussat: The old Hawaii feel. I grew up in Honolulu in the mid 1950s.

Miinukset: The Mai Tai Bar is too modern now.

Plussat: It's in best locations, but the shower didn't have fan ,so when you take shower it is very hot an uncomfortable. Not worth the money I paid.

Miinukset: Staff are not friendly, the hotel is old , no fan in shower. Not body wash for first couple days. I don't recommend it.

Plussat: staff nice

Miinukset: not much choices of places to eat in the hotel just basically 1

Plussat: Good Happy hours Quite rooms Great staff Good food

Miinukset: No microwave in rooms. You have a refrigerator you should have a microwave. Not a fan of paying for parking when I already pay for resort fees. A big RIP off

Plussat: Good views, clean rooms and great restaurant/bar in foyer area.

Miinukset: Location, rooms were advertised bigger than they actually were and the pool area is also quite small.

Plussat: Comfortable bed. Great views. Amazing staff.

Miinukset: There are no fans in the bathroom. The shower/tub was really short for tall people. No water fill up stations on each floor.

Plussat: Everything

Miinukset: Nothing

Plussat: close proximity to the beach.

Miinukset: With the cost of the room, charging an additional $35/day to park was unacceptable. That cost should be listed up front in the booking information.

Plussat: really great ocean view right next to the main strip.

Plussat: Not sure if this is about the restaurant or hotel

Miinukset: As above

Plussat: None

Miinukset: My reservation wasnt honored and I got stuck in a double room. The view was terrible of the city, the lighting was full and gloom. The bathroom and windows were barely clean. Cabinets that open the refrigerator are hanging on by 1 hinge. Not satisfied

Plussat: hotellin sijainti ja meri-näköala erinomainen hotellin ympäristö siisti

Plussat: Excellent staff, great walk in shower and nice room. Nice hotel amenities.

Miinukset: The hidden resort fee.

Plussat: Staff was friendly. The location to the beach, and the restaurant 24/7.

Miinukset: The staff inside of the hotel gift shop appeared to think we were going to steal every time we entered the area for our free beverages offered by the hotel. It was consistent each and every time we entered the area.

Plussat: Infinity pool was cool

Miinukset: It doesnt make sense for the pool towel service to close at 6 when the pool stays open until 8. Lots of people including myself didnt like this.

Plussat: Location is spot on Pool is great

Miinukset: Hotel is under construction If you book through booking.com they give you the worst possible room in the class, this was advised to me by Keenan the duty manager. My room on arrival was in no way ocean front, it was half city view/partial ocean view. Check photos below. No compensation has been offered... impossible to get in touch with booking.con

Plussat: Great stay. Staff was very friendly and provided wonderful service. The location was perfect and an easy walk to everything. All of the facilities were great but the infinity pool was beautiful overlooking the ocean. We would definitely stay again.

Plussat: Sheets were awesome, and the infinity pool nice. The process to reserve pool lounges was awesome. Valet over night for guest could be cheaper than 45 dollars a day.

Miinukset: Front desk attendant asked for my home address which I’ve never experienced. Was a little weird. She wrote it down just on scratch paper. The pool waitress was very inattentive to myself and a friend that stopped by for a visit. Although she repeadily attended to everyone else on the same row of lounge chairs.

Plussat: Very clean. Pool area is amazing with lots of seats available.

Miinukset: Resort fee is very high. You get all these benefits for it but we for one didn’t use them. So it was a waste for us. I know most hotels in Waikiki charge a resort fee, but this one is extremely high just because it is the Sheraton.

Plussat: Location

Miinukset: Overpriced restaurants, expensive drinks that contain very little alcohol

Plussat: Pool

Plussat: Location, adult infinity pool, clean, beautiful hotel

Miinukset: No fault

Plussat: We loved the location. . the staff were very friendly and the rooms were very clean and modern.

Miinukset: We just didn't like how the electricity was out for 3 hours due to maintenance and we were leaving the next morning, It cut our last day short because we had to be back at the hotel before the electricity switches off. There was hidden cost, we had to pay $45 per day on top of our booking.

Plussat: Location and pool

Miinukset: loud construction noise

Miinukset: They did not even change the towels for me. The towels were smelly. I put it on the floor, but they did not change one for me. It was still smelly on the second day. I assumed that they just put the towel on the floor for me. The cleanliness was suck!

Plussat: The pool!