The Modern Honolulu by Diamond Resorts

The pool and Cassandra was amazing.

1) Please update your rooms, everything is falling apart. 2) The $40.00 per day resort fee is excessive when you don’t offer room service for an entire 7 day stay not feature and dining options at night. 3) Offering a “free gift” which is basically your way to convince people to buy a time share is unnecessary. 4) Please train Courtney to be more friendly and how to treat customers. Without customers she would have no job.

Disappointed

The view was beautiful, valet staff were great.

Resort fee not presented at check in, expensive parking. Staff very unaccomodating for early check in. Asked us to call multiple times throughout the week, up to the actual 3pm check in time which we were asked to wait for our room anyways, while others in line after us were getting their room keys. A double room was booked via Kayak but wasn't available at check in so we were given an "upgraded" suite with a sofa bed. The mattress pad was stained with urine and the linens were not the cleanest. The furniture is all white so stains were noticeable on the pillows. Felt very dirty. Very disappointed in the service of this hotel under their new mainland management.