Best Western Gatwick Skylane Hotel

WiFi was not working hand had been down for two days

Location- 10 min away from airport

Proximity to Gatwick

Unfriendly staff. Uninspiring menu in the restaurant. I fell while getting off the transfer bus and nobody asked how I was. Told we needed to pay for breakfast in the restaurant by reception to be sent back from the restaurant to reception to pay for it. While waiting to do this I could see a member of staff in the back office eating his breakfast and finished it before coming out to assist. Would probably not use this hotel again.

The parking situation was terrible. More like a scrapyard. When we politely advised the staff we were going to find alternate parking they immediately switched to outright rude. Not necessary.

Set your own alarm

We did not receive our requested wake-up call before our flight. The internet is spotty, at best, and very slow when it does work. If you're flying out, skip the hotel breakfast. Much better quality and quantity at airport for the same price.

clean room

it was nice and the staff were freindly. the rooms were clean, free tea and coffee and a comfortable climate, furnature and bed.

no wifi and bar closed with no option for drinks to the rooms after hours.

Room was clean and comfortable.Staff friendly.

Shower didnt work very well, breakfast staff not so friendly

The room was big enough and clean. The shuttle to and from the airport was quick and the drivers were friendly and helpful. The servant in the bar at night was very helpful and polite. The cleaning crew respected our check-out time and did not enter our room until we left.

Requested a cot bed beforehand. When we checked in, I asked for it and it hadn't been set up on our room. I was then given the travel cot in the lobby, which I had to carry myself to the room and set up myself. The lobby, the bar/restaurant and the rooms look modern, but the rest of the hotel is very very old and dirty. Dirty carpets, very bad access for a push chair (they did have a lift, which was working). The bed was too small. The towel hanger in the bathroom wasn't working and so didn't produce any heat at all. The air conditioning had a terrible smell, the filters were probably not cleaned in a while, which is a health hazard. We had breakfast and were seated in a table with a very dirty cloth, with lots of crumbs and sugar.

In need of renovation everything is scruffy, it felt more like a youth hostel

The drivers to and from the airport with the courtesy shuttle were quick polite and very efficient. Excellent service. Otherwise the hotel was ok, but not more than that

The taxi to and from the airport