Etsi halvat lennot: Iberia

Plussat: We landed a bit early

Miinukset: We didn't get the seats that we paid for. And all we could get was the last row.

Miinukset: The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad .

Plussat: One lady was so mean when I asked her a question .

Miinukset: Be more smiling and helping customers when needed

Plussat: Fine flight once we were in the air.

Miinukset: There were NO SIGNS saying it was a level flight, not Iberia. No one at Iberia check in desk etc. We eventually figured it out after a while. In general Iberia and level are short staffed and unorganized. If you're willing to deal with this, it's an affordable option and they'll get you from A to B.

Plussat: I could not travel to Miami due to Iberia did not assigned the seat with my children.

Miinukset: The lack of education and polite of the Stewart is a minus on that airline

Miinukset: This flight was cancelled

Plussat: Smooth flight

Miinukset: It was delayed

Plussat: Nothing

Miinukset: I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…

Plussat: The entertainment was ok.

Miinukset: The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif

Plussat: Nothing outstanding comes to mind. TAP Portugal was a million times more hospitable and accommodating.

Miinukset: They allowed us to check a bag, without telling us that it definitely would not make it to our next stop on time. Almost all the passengers on our plane had to return the next day to collect our bags, at our own expense. This had happened to the flight before us too. There were no apologies to us

Miinukset: The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane

Plussat: Nothing. Iberia wouldn’t let me on the plane.

Miinukset: Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket.

Plussat: Crew was friendly.

Miinukset: Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats.

Miinukset: They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse....

Plussat: I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began.

Miinukset: The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!

Plussat: Nothing at all

Miinukset: Seating, more space, luggage delivery

Plussat: The crew was polite

Miinukset: A canceled flight with poor rebooking and then another 90 minutes delay. 47 hours of travel from Israel to Cleveland

Miinukset: The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue.

Plussat: Food was good

Miinukset: British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good.

Plussat: Flying these days is as bad as it gets. We made it, that is what I liked.

Miinukset: Had bought a ticket that allowed me to check in a suitcase and to chose my seat. The choosing part does not happen as Iberia chooses for you the day before the flight and tells you you can change what they chose but for a price. Seems deceiving. Flight attendant on flight was rude to me and others.

Miinukset: 2 hours late

Miinukset: Information,connection,airline staff,customer service, Ivan go on forever

Miinukset: Still waiting for luggage 2 hours after arriving.

Miinukset: Still waiting for luggage 2 hours after flight arrived.

Miinukset: The check in process is terrible and very inefficient.

Miinukset: Need more than 2 beverage services in 8 hour flight. Need air flow control at seat.

Plussat: Seat small. No air flow control for seat.

Miinukset: Need more than 2 beverage services in 10 hour flight.

Plussat: Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food.

Miinukset: More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered.