Etsi halvat lennot: Icelandair

Europe change over

Plussat: The availalbity of entertainment on flight was suburb.

Miinukset: Boarding was a bit confusing, very long lines along side other flights. But our lay over was less then an hour and they were very quick getting us on the plan.

Plussat: Getting through security and boarding was very fast and efficient. Left 15 minutes early since plane filled up so quick.

Miinukset: The flight is six hours and a complimentary meal is not provided. Planned to buy their hot meal but they ran out halfway through the plane. Having enough food for the whole plane is a must.

Plussat: Friendly/helpful crew

Miinukset: Late boarding and late landing

Plussat: Overall things during the flight we're organized well, the flight was safe and the crew was friendly.

Miinukset: One suitcase did not arrive in Iceland for two whole days after the flight and the attitude of the company on this matter was too nonchalant (as if it happens all the time and no one should make a fuss). Also, boarding was from a gate not suitable for such a large amount of people

Plussat: The in-flight entertainment was great once we got on the plane.

Miinukset: Because of our delay in Chicago we went from having 85 minutes to transfer to 20 minutes to deplane, pass through passport control, and make it to our gate which was already on last call for boarding. The entire flight was then crammed on to a bus that transported us to the open tarmac with strong wind and rain with only one staircase having a canopy to protect from the elements. One of the most inconvenient transfers I've experienced.

Plussat: There was more room than expected and the in-flight entertainment was great.

Miinukset: We sat on the tarmac for over an hour waiting to take off while they cleared error messages in the cockpit.