|Top-reitti||Jakarta Soekarno-Hattan kansainvälinen lentoasema – Denpasar Bali Ngurah Rai|
|Top-lentokenttä||Jakarta Soekarno-Hattan kansainvälinen lentoasema|
Miinukset: I wish I was told my ticket did not include a meal upfront.
Plussat: Quick , professional boarding . Smoth take off and landing
Miinukset: Baggage unload time
Miinukset: Seat pitch is low for anyone who is tall. Even though you pay extra money for rows 6-12 you end up boarding last.
Miinukset: Flight attendant presentation (uniforms were not very high quality)
Plussat: Boarding was fast, aircraft clean
Miinukset: Crew wasn't just unfriendly, they were really rude!
Miinukset: We were delay for 2 hours, no communication, no apology or compensation.
Plussat: stewards helped us with all our baby bags
Miinukset: not chewing on my knees for 4 hours would have been nice
Plussat: Boarding time and departure time very good.
Easy and fast check in
Miinukset: Delay one hour
Plussat: The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!
Miinukset: Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule.
Plussat: Air asia always ok
Plussat: Landed early
Plussat: Sat grounded for 1 hour,
Plussat: Great experience
Plussat: Well so far i uded airasia 3 times and always on time
Plussat: AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia.
Miinukset: Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you.
Decent for a short domestic flight
Plussat: The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia.
Miinukset: Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever.
Plussat: Again Delayed
Miinukset: Missed appointment delayed as usual
Plussat: Clean and crew
Miinukset: 2.5 hour delay. Not worth it.
Miinukset: I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!
No flight, no confirmation
Miinukset: It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone
Met all my expectations
Plussat: Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung.
Miinukset: Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport.
Miinukset: I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!
Overpriced overhyped airline
Plussat: It arrived on time
Miinukset: Very snel legroom, no included food, no free water, no inflight entertainment
Plussat: Price and clean plane.
Miinukset: Baggage fees
Miinukset: You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?
Narrow seats, expensive and uncomfortable
Plussat: We survived the flight with only a little backpain and one stiff butt cheek
Miinukset: No legroom, very narrow seating, no meal, expensive
Flight delayed for 4 hours
Miinukset: Flight delayed 4 times until 4 hours from the original flight time.
Plussat: Meals are delicious although not all items were available without prebooking.
Miinukset: It was very cold during the flight. No blankets available - only for sale.
The flight is ok, the service is ok, the delays haven’t improved
Plussat: Overall service
Miinukset: Delay, no entertainment
Miinukset: Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!
Miinukset: Long delay..!!
Plussat: The flight was on time and the food was ok
Miinukset: Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically
Miinukset: plane was late and queues at Bali airport beyond belief
Plussat: Delayed 1 hour
Plussat: Check-in and boarding very easy
Miinukset: All ok
Plussat: Crews are quite friendly
Miinukset: Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.
On time without a hitch
Plussat: We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good.
Miinukset: No entertainment on the aircraft.
Miinukset: Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung.
Miinukset: It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff.
Miinukset: Getting home
Miinukset: Delay flights. wait too long
Plussat: Friendly staffs - both on the Fllight as well as the Ground Staffs.
Miinukset: I cannot think of any
Miinukset: it was late, quality of experience was poor- from predeparture to landing
Plussat: Very friendly.
Plussat: Easy check in and boarding. On-time flight.
Miinukset: I paid extra for premium seat, but still legroom is painfully lacking.The unlocked cockpit, and the casual movement of cabin crew in and out of the cockpit, made me nervous in this error of terrorism.
favorite discount airline
Plussat: AirAsia is probably my favorite discount airline, but that means by definition an acceptable but no frills experience. Got that at a relatively attractive price
Miinukset: The on-board sales cart did not have finger puppets, which I wanted to buy for some children.
Good flight except the boarding process
Plussat: Great crew personality
Miinukset: Boarding process could be improved. Should have only allow passengers with seat numbers announced to enter instead of letting all.
Plussat: Service Crew
Miinukset: The automated baggage system
Plussat: absolutely nothing about the flight was
Miinukset: I paid for exit row seating and didnt get it
45 minutes boarding time late with no reason
Plussat: The price is competitive
Miinukset: The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|
Plussat: Almost everything except for the seats..
Miinukset: The seats.. too small..
Miinukset: Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given.
Miinukset: Flight was delay
Plussat: Cabin crew was nice and polite.
Miinukset: We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!
Plussat: Landing 20mins early.
Miinukset: Going by bus to & from the plane. Waiting for luggage