Etsi halvat lennot: Indonesia AirAsia

Plussat: AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia.

Miinukset: Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you.

Delayed Delayed

Plussat: Again Delayed

Miinukset: Missed appointment delayed as usual

Plussat: Clean and crew

Miinukset: 2.5 hour delay. Not worth it.

Miinukset: I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!

No flight, no confirmation

Miinukset: It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone

Miinukset: I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!

Overpriced overhyped airline

Plussat: It arrived on time

Miinukset: Very snel legroom, no included food, no free water, no inflight entertainment

Refunds?

Miinukset: You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?

Narrow seats, expensive and uncomfortable

Plussat: We survived the flight with only a little backpain and one stiff butt cheek

Miinukset: No legroom, very narrow seating, no meal, expensive

Flight delayed for 4 hours

Miinukset: Flight delayed 4 times until 4 hours from the original flight time.

Plussat: Meals are delicious although not all items were available without prebooking.

Miinukset: It was very cold during the flight. No blankets available - only for sale.

Miinukset: Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!

Miinukset: Long delay..!!

Miinukset: plane was late and queues at Bali airport beyond belief

Plussat: Delayed 1 hour

Plussat: Crews are quite friendly

Miinukset: Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

Never flew

Plussat: Cheap

Miinukset: Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung.

So basic

Miinukset: It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff.

Miinukset: Delay flights. wait too long

Miinukset: it was late, quality of experience was poor- from predeparture to landing

Good Flight

Plussat: Service Crew

Miinukset: The automated baggage system

Terrible

Plussat: absolutely nothing about the flight was

Miinukset: I paid for exit row seating and didnt get it

45 minutes boarding time late with no reason

Plussat: The price is competitive

Miinukset: The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|

Delays

Miinukset: Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given.

Miinukset: Flight was delay

Plussat: Landing 20mins early.

Miinukset: Going by bus to & from the plane. Waiting for luggage

Plussat: Nothing

Miinukset: Delay of one hour Delay announced was 20 minutes and no further announcements were made about additional delays Maybe some refreshments could have been served to compensate for delay at least

Flight delayed and not much chance to use the rest

Plussat: Cheap flight, landing at T2

Miinukset: Walking on the Tarmac or busing to the plane, flight delayed 25m without an update till past actual departure time, seatbelt light on for almost entire flight-when are passengers given a chance to use the bathroom? The value meal (sandwiches) was very basic and exactly the same for both departing & return flights. My 4yo could pull out the table from its tracks-He's not exactly he-man.

A really bad experience!

Plussat: Nothing

Miinukset: They charged me $186.43 USD

DELAY

Plussat: fast and cheap

Miinukset: delay

Cheated again

Plussat: The plane seemed to be in good condition and crew were friendly

Miinukset: I agreed to purchase three roundtrip tickets for myself, wife, & infant son. After checking in, I noticed the return boarding pass for my son was missing. I contacted Air Asia via instant message and was told that it wasn't a problem and I could get a boarding pass at the counter. Upon visiting the Air Asia counter at the outbound airport, I was told to see the counter again at the in-bound airport. The in-bound airport advised that the ticket was never purchased for the return. In fact it was as the tickets were not purchased individually. The tickets were purchased in a group as three round trip tickets and that's what I agreed to. At this point, I had no option but to purchase another ticket. Feeling cheated and powerless to resolve the issue I was very angry with Air Asia and would not fly with them again due to this fraud.

Plussat: Price

Miinukset: Seats too cramped

Cheap short flight

Plussat: The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage.

Miinukset: Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped.

Good short flight

Plussat: Got to my destination 30 mins early!

Miinukset: No charging dicks or entertainment