Etsi halvat lennot: interCaribbean Airways

Miinukset: Too small..uncomfortable ride

Miinukset: Arrived admittedly later than i normally would due to ferry issues but it should’ve been plenty of time to board the flight. No one was at the check in area and 20 min later when we located someone from intercaribbean we were told it was now too late but we could get a refund but later refused

Plussat: The Price.

Miinukset: The services in the counter was awful. And the flight eas late.

Intercaribbean needs to improve

Plussat: Flew from San Juan to Tortola. Flight was delayed, didn't inform us at check in. More importantly, when we took off an hour and a half late, they didn't load ANY of the bags on the flight!! None of the passengers on our plane received their checked bags. We waited over 20 minutes before they informed us no bags were coming. Then told us they didn't know where the bags were. We called at 4:30, they said they had our bags and would put on the 6:30 ferry. Went to meet ferry, no bags. Called again, first woman said they didn't know where our bags were. When I explained everything she was able to locate them, thankfully, and they ended up on 9pm ferry. Communication needs to be better!!

Very poor as relates to Kayak.

Plussat: Nothing.

Miinukset: Our Frontier flt to San Juan from RDU was 4.5 hours late. We tried to reschedule for 3 hours but could no. Finally paid $340 for new ticket from same carrier Intercaribbean wor 11:00 am Flight tomorrow. I f Kayak doesn’t help me I will report and file complaint any way possible.

no communication

Plussat: nice stewardess, fast clean plane

Miinukset: it was over 1 hour late, and no one would tell us the status of the flight. had to call 877# to find out if they were cancelling or just late. last week they just cancelled with no reason left customers screwed

Miinukset: The flight was delayed for over 40 minutes and passengers were not informed, I almost missed my connection.

Good , no frills

Plussat: Staff was friendly, flight attendant was friendly and helpful with customs forms.

Miinukset: Counter and boarding gate was down in a very delapidated area of the airport and far away from shops and services. Impresssion was that a professional presentation is not important. Small sandwich sign marks entrance to check -in.

Charged for a second ticket and a transfer fee

Miinukset: My previous flight by Southwest landed an hour late causing me to miss my connector with InterCarribean by two minutes. Ten minutes after the plane departed, I called the InterCarribean online booking number to get on a flight later that day. After I got off of the phone and received my emailed receipt, I saw that I was charged the full price of the flight later that day and charged a $50 fee for adjusting my departure time without being refunded my initial ticket fare. However, I had called 20 minutes after my initial flight had taken off so I shouldn't have been charged a $50 transfer fee plus the cost of a second ticket ($170). So at the end of the day I bought two tickets for different flights plus a $50 transfer fee. I am hoping that maybe I can get this corrected but not overly hopeful. After getting confirmation that I had a seat on the second flight, I went to check in but there was no place to check in unless I exited through baggage claim and go to the primary check-in desk. Since I only had a carry-on I wanted to avoid having to stand in line and go through security again this but there were no InterCarribean locations on the concourses until my 6pm flight four hours later. I went to the main check-in desk and stood there for 90 minutes for a person to come out to man the desk. After I got my boarding pass, everything was OK.

Flight Review

Plussat: The flight was smooth and the landing was excellent.

Miinukset: The stewardess has a bad smell. The plane was not properly clean. There were flies in the plane.

My most unprofessional flight experience in 40 years

Plussat: We made it safely ... nothing else.

Miinukset: 1. Couldn't find location of gate for 3 hours - not posted 2. Rude crew 3. Plane parked 1/3 to 1/2 mile from gate - walked with bags 4. Had to ask crew to take & stow bags 5. Arrival parking of plane long distance with no light.

On Time Caribbean Flights!!

Plussat: This small airline that we used for out islands in Turks & Caicos was punctual and accurate with baggage, which is awesome when visiting the islands. Our first flight was only 30 minutes late and our return was early. Amazing. Great people.

Miinukset: The planes are seriously dated and they ripped a brand new bag but that’s it

Terrible

Miinukset: Missed flight because of carrier at origin. Condor staff was cold and unhelpful. Stated repeatedly they have nothing to do with the issue that I have to take it up with kayak. Basically it was my problem.

Plussat: The pilot landed the phone wonderfully.

Miinukset: The plane was tight. There was no food served. The flight was late. The plane was hot.

Missed flight due to delay with AA out of Miami

Plussat: How can I retrieve my return flight on May 7th?

Miinukset: Airport personnel in San Juan very unhelpful

Delay of flight cost our party hundreds of dollars

Miinukset: Agents s/ow/confused at check in regarding routine paperwork ? Flight was delayed (not weather) and our party of 8 missed ALL connecting flights. Their delay cost us hundreds of dollars in rebooking fees, etc... , time lost, pick up issues at final destination. Would advise against this airline. There will be direct flights from miami to beef island later this year with a different airline. Wont be using this line again.

Cancelled flight without being told

Miinukset: They cancelled my flight without telling me. I had to hunt all over the airport for an attendant and finally was told 10 min before departure that it was cancelled!!!

Worst airline I've been on

Miinukset: Plane was unknowinglyour delayed. Then we boarded only to be taken off the plane and made wait for over four hours. No one came to give us flight info and after calling both the airline and their customer service dept. was hung up on and never called back. Would never suggest this airline to anyone trying to get around the caribbean.

A bit late but fine.

Plussat: Clean plane, nice staff.

Miinukset: Typical commuter flight delay.

Miinukset: Delays

Plussat: The bags were on time and he got me to my destination safely .The plane is also comfy.

Miinukset: They were not on time . The pilot wasn't doing much talking as he should, he introduced his self when we got in the air when ,he should have before .

Poor communication

Plussat: Poor communication , problem with computer check in system stood in- line for over an hour without any communication from the staff as to what the issue was .Not until less than a half an hour before takeoff time did they finally contact a manger, prompted by the customers,and decide to write up boarding passes there should've been more communication between the customer and the check in staff when there is such a delay, everybody was anxious not knowing what to expect about departure and assurance to make connecting flights. Otherwise the customers understand computer issues, but a little info about possible alternate solutions goes a long way

Miinukset: Pilot and copilot excellent flight flawless

Flight cancelled

Plussat: Nothing

Miinukset: Lack of profesionalism... Flight cancelled

Delays and Steep Baggage Fees

Plussat: Staff were cooperative and apologetic for delays

Miinukset: 2nd bag cost me $75 for an international flight 1st bag weight max is 44lbs from PLS to NAS. Too light for such a steep second bag fee! Flight was 30mins late.

Plussat: departing flight was on time

Miinukset: no a/c until well after take off. return flight was late - late announcement to advise that flight would be delayed, and was delayed 2 hours when they said it would only be 1.

Miinukset: They could'n check me in for more then an hour and a half because they didn't find my ticket!! Terrible Never Again!!!