Etsi halvat lennot: InterCaribbean Airways

Very poor as relates to Kayak.

Plussat: Nothing.

Miinukset: Our Frontier flt to San Juan from RDU was 4.5 hours late. We tried to reschedule for 3 hours but could no. Finally paid $340 for new ticket from same carrier Intercaribbean wor 11:00 am Flight tomorrow. I f Kayak doesn’t help me I will report and file complaint any way possible.

no communication

Plussat: nice stewardess, fast clean plane

Miinukset: it was over 1 hour late, and no one would tell us the status of the flight. had to call 877# to find out if they were cancelling or just late. last week they just cancelled with no reason left customers screwed

Miinukset: The flight was delayed for over 40 minutes and passengers were not informed, I almost missed my connection.

Good , no frills

Plussat: Staff was friendly, flight attendant was friendly and helpful with customs forms.

Miinukset: Counter and boarding gate was down in a very delapidated area of the airport and far away from shops and services. Impresssion was that a professional presentation is not important. Small sandwich sign marks entrance to check -in.

Charged for a second ticket and a transfer fee

Miinukset: My previous flight by Southwest landed an hour late causing me to miss my connector with InterCarribean by two minutes. Ten minutes after the plane departed, I called the InterCarribean online booking number to get on a flight later that day. After I got off of the phone and received my emailed receipt, I saw that I was charged the full price of the flight later that day and charged a $50 fee for adjusting my departure time without being refunded my initial ticket fare. However, I had called 20 minutes after my initial flight had taken off so I shouldn't have been charged a $50 transfer fee plus the cost of a second ticket ($170). So at the end of the day I bought two tickets for different flights plus a $50 transfer fee. I am hoping that maybe I can get this corrected but not overly hopeful. After getting confirmation that I had a seat on the second flight, I went to check in but there was no place to check in unless I exited through baggage claim and go to the primary check-in desk. Since I only had a carry-on I wanted to avoid having to stand in line and go through security again this but there were no InterCarribean locations on the concourses until my 6pm flight four hours later. I went to the main check-in desk and stood there for 90 minutes for a person to come out to man the desk. After I got my boarding pass, everything was OK.

Flight Review

Plussat: The flight was smooth and the landing was excellent.

Miinukset: The stewardess has a bad smell. The plane was not properly clean. There were flies in the plane.