Irapuato hotellia

Miinukset: The booked room was NOT available, because no room cleaning / service was done after a the previously user was left. I need to take a different room in a lower category. The counter clerk Christian said "I will give you an upgrade". What I accepted in the meaning of a fre gift as ecxuse for the not cleaned room. When I left, I figured out that the "I will give you an upgrade" was charged with 500 Pesos per day. So I pay for a free gift and a excuse. This UPGRADE for 500 Pesos/day includes the lift card to the 10th floor, so you can visit the lounge in the 10th floor. NOTHING else!! This 500 Pesos includes NOTHING, only the accses by elevator. If you take the stears, the yccess is for free!! This is an utterly disgraceful rip off! So everybody be carefull what you get told and recheck it twice!

Plussat: The location and good facilities

Miinukset: the personal is very close minded... The hotel looks like a 5 star hotel, but he personal makes you feel in and local hotel 2 stars... We wanna take a breakfast in a Sunday in the hotel. The manager told us in a very bad attitude that the buffet breakfast was done.... so we request the breakfast menu, she refused very unpolite... So we decide to go to Holiday Inn Restaurant which is infront of the hotel... In the other restaurant they inform us that even that is time for meal menu, they can offer us a breakfast menu.. Thats good service ! :)

Plussat: Really clean and comfortable hotel for very reasonable price. It's not close to downtown or restaurants but it has its own restaurant and a small cafe with good coffee. Good breakfast. Very nice staff.

Miinukset: I had a bad experience with one of their drivers who offered to help me with a small project, botched it, and then charged me a bundle for the three hours he waited for me after I told him he should leave. Those three hours resulted from a problem he himself created. But the driver named Victor is wonderful.

Plussat: That I asked for a quiet room and they delivered.

Miinukset: There was an issue with the toilet seat, it wasnt properly attached to the ground.

Plussat: It’s clean, luxurious, and well decorated, the pool is warm and the staff is very friendly.

Miinukset: I’d like it to be pet friendly

Plussat: Great pillows and comfortable bed, nice decorations and wide spaces.

Miinukset: Rooms have roaches, when reported to front desk staff, a lady was laughing

Plussat: The room and service were perfect.

Miinukset: The breakfast could have some general options rather than focusing on only mex and japanese type of food. The kitchen closes to early for those who arrive from travel with no much options to eat around.

Plussat: It was a great experience. Staff was marvelous they met all my expectations and more! Thank you. Will be coming back soon!! Recommending this hotel to everyone.

Miinukset: Got a junior suite expected a bigger fridge and maybe a counter top. But I might have booked the wrong suite.

Plussat: It was very confortable

Miinukset: Food availability

Miinukset: Train noise during the night.

Plussat: Very cleand and spacious rooms, nice and polite staff, reception 24 hours per day always ready to help to the customers. Special breakfast offer, tasty food. High reccomended for business travellers

Plussat: The room is spacious

Miinukset: The building and furniture seem already outdated.

Plussat: The pillows were awesome!

Plussat: The bed was very soft.

Miinukset: The food was little cool and the juice had all of water. But the fruit was very good.

Plussat: Happy hour!

Miinukset: Very few options in restaurant menu.

Plussat: The price

Miinukset: There was no hot water

Plussat: Very convenient location at the north end of town.

Plussat: It’s a new building, it was comfortable.

Miinukset: Didn’t have a pool or Gym

Plussat: Modern clean sleek lines. All info was in English and Spanish

Miinukset: Rooms were a bit small. Need to have an entrance closer to parking

Plussat: Nice staff, clean rooms.

Miinukset: everything was fine.

Plussat: Clean room, comfortable beds

Miinukset: Water flow was bad. They have to maintain the water conditions.

Plussat: Cheap, comfortable beds, good showers, can't ask for more

Plussat: Reception attention was good

Miinukset: Hand washing facilities were damaged

Plussat: Everything was excellent !!!

Miinukset: All was as expected !!

Plussat: Breakfast was amazing!!! The service surpassed my expectations!!!! So friendly, the waitresses were great!!! Looking forward to staying at Hotel Kasa again!!!!

Miinukset: To leave an extra toilet roll in bathroom.

Plussat: Location

Miinukset: Not having a courtesy airport shuttle

Plussat: The location and the fact the room was not tiny, it was a good size room

Miinukset: The cleanliness in the bathroom can be improved and the fact that the room was noisy. You could hear clearly the people passing by outside the room or even in the street. We were in the 2nd floor.

Plussat: Not really

Miinukset: There are no vegetables, variety os fruits

Plussat: Very comfortable

Plussat: Nothing

Miinukset: The AC wasn’t working and the phone neither. My 8 months old was sweating like crazy. I called receptionist from my cellphone and he hanged up 3 times. I went downstairs to explain the AC problem and he said that someone was coming upstairs to check. 20min later no-one showed up so I call and he said again that someone was coming soon. No body showed up! I was asking a lady that works in the restaurant if the manager works on Sunday and she said yes and there is one staying here overnight on-call. I spoke with him. I wasn’t happy with his reaction about the problem which make me think that it is a constant problem they have. I wasn’t able to sleep myself so the worst experience in a hotel ever.

Plussat: Juanita the housekeeping is very nice person and I very comfortable with her do you need more persons como Juanita Thanks

Plussat: Location is good and the staff at the reception was very friendly. Quick check in and check out.

Miinukset: The room had an AC that made a lot of noise. However I went to the reception and ask to change room and the guy at the reception, very open helped us to change room. Second room was very good.

Plussat: Staff was very friendly and check in/out was done fast.

Miinukset: In the first room that we got the AC made a lot of noise. I ask to change room and they did it very fast.

Plussat: Location

Miinukset: Invoices take forever todo arrive, and more than two phone calls. Staff not too friendly.

Plussat: Parking lot

Miinukset: The beds are terrible, the air condition too much noise, and the room smell bad.

Plussat: Clean Hotel, Very Friendly Staff.

Miinukset: Pillows could be a little better

Plussat: The room is spaceous, great location (Starbucks is right next to the hotel entrance, nice mall across the street). Great for a short stop.

Miinukset: Breakfast was so so. They were out of omelette when I came at 9 in the morning. Internet is VERY slow. Speedtest showed just 2-3 megas:( Will not work if you come for work. Same speed at their business centre.

Plussat: The breakfast was very good. A lot of options. Eggs, beans, ham fruit cereal, bread etc. The room was not very big but it was very comfortable. The staff was very nice and helpful.

Miinukset: There was not very good lighting in the room.

Plussat: Close to the shopping area.

Plussat: Room was very clean and had all the needed amenities and the bed was comfortable. The breakfast had both hot and cold items and staff was friendly and helpful.

Miinukset: Big, lumpy pillows gave us neck aches. Hotel was really far from center of city.

Miinukset: Towels looked grey instead of white because they were old. Chairs were stained. Bathroom walls had not been cleaned.

Plussat: Breakfast was very good and the location was great.

Miinukset: It was a little noisy and the toilet would not flush well. Also, the TV remote was missing.

Plussat: Very comfortable location was only a few minutes within downtown irapuato Staffing was really helpful

Plussat: Room Reservation with no Breakfast,Hotel location was Ok.

Plussat: the location and the size of the room were good, breakfast was ok but limited choice of fruit and natural juices. The personnel was welcoming and helpful in the reception desk.

Miinukset: The cleanness of the place was to be desired. The bedclothes of one of the two beds were not clean, with stains. The room carpet has seen better days. No internet in the room which it certainly was a big problem. we complained to the check in desk but they did nothing so from 19hrs to next day there was no wifi in the room only in the lobby. The personnel of the restaurant was unfriendly and rather unpolite.

Miinukset: The WC in the bedroom was malfunctioning all the stay

Plussat: Breakfast

Miinukset: Dirty, cucarachas...

Miinukset: Struggle to get invoice Poor wi-fy Stinking room

Plussat: Did not receive breakfast

Plussat: Nice hotel, the room and staff perfect

Plussat: Nice and clean. Good location

Miinukset: The bed was not comfortable. The blow dryer stopped working.

Plussat: Though the front desk people does not speak English, but they were very kind and friendly.

Miinukset: It is not worthy at all the price I paid for, it is not 4 stars, could be only 1 star in the US. The facilities were very very old, including the old toilet and bathroom, like I was back to 20years ago. The breakfast was very simple, only little choice, and it was not breakfast buffet, someone gave you. I would prefer to live further next time.

Plussat: The room was comfortable and clean.

Miinukset: The internet was really bad, they charged more than $100 a night for a 2 star hotel that should charge no more than $40 per night.

Plussat: Even if the hotel is quite old, rooms are very cleaned and the bed is very comfortable. Rooms are big with good furniture. Also very kindly staff. Nice 4 nights stay.

Plussat: the location

Miinukset: the furnitures

Plussat: U need to have air-conditioning the was to hot n when some one book to u hotel u have like u have air conditioning n u don't have any

Miinukset: Put air conditioning

Plussat: The location

Miinukset: I didn't get what I expected! To many problems with te room and the card key.

Plussat: Location was great close to everything...no taxi needed to downtown...

Miinukset: Church bells next door at 5am very loud...

Plussat: That they solve the situation

Miinukset: They sent my family to a room where the lights didn't work and after I asked then they moved them to a newer room. Why did they not put them in the working room from the beginning?

Plussat: It was just ok. Great price and excellent location. Facilities was just ok. Nothing great, nothing that bad. Im going back in a month because of the price and location. That´s it.

Miinukset: There was no excellent beds and bathrooms.

Plussat: Nothing

Miinukset: Everything

Plussat: There are a lot of thing outside the hotel, it's in the middle of the plaza and there are a lot of stores out there.

Miinukset: It has limited parking space, and you always have to call to tell them to open the gate to access. It has 2 elevators but only one is working and it can only carry 4 people. The price was more elevated than the one displayed in this app but it was still cheap the difference were about $35 bucks. The cleaning of the rooms is not good they only clean the visible things but they dont clean under the beds for example. The AC works horrible in each room, it makes a lot of noise. When it rains the water enters through the windows when they are closed.