Ciragan Palace Kempinski

I liked all in the hotel except the single but critically important for me detail which I wrote down as well

It was my first staying at Kempinski. Normally I was visiting other chains of the same level: fs, mo, rc and etc. Throughout check-in my only request was having the room with the good view on the Bosphorus. Preferably in the right wing of the hotel. I was given a room in the very center between two central wings with very limited view on the Üsküdar. I was said and kindly ask to change the room. The servicemen made a request after which I was informed that no room is available in the same room category. So I had to agree on that. Appr. at 4 p.m. of the same day I was walking through near corridor and accidentally saw the same category room with a partial view (as I ordered) which looks on the Bosphorus to the right (what I wanted). It wasn’t occupied. It was really disappointing to get to know that your service at the reception desk didn’t meet my only ask that by the way doesn’t exceed what I’ve paid. May be I wrong in something but it seemed to me that I didn’t get the proper attention to my single request. The view I got was totally disappointing in diAmetrical opposition to what I only desire. In other aspects, the hotel was high-leveled. Although some of the hotel’s equipment was looked modest it’s not so bad in comparison with all its advantages, great location, interior and exterior etc.

The breakfast was very good , has a different variety.

Very friendly and international staff

Reception staff & Staff at restaurants and cafe and concierge even at the entrance for security check . I will single out Mahmet and Yacob in daily breakfast ...they were amazing and took care of me and my wife as is we are at home.

NOT able to stay longer than originally planned