Crowne Plaza Istanbul - Old City

Only the luggage carriers were polite

The service staff were very nice and polite, but i had too many issues with my booking, i booked a deluxe room and they gave me a standard size, when i asked why they kept stalling with me , eventually they realized that my reservation is different, they didn't provide water inside the room and they charged me twice despite that i used tge mini bar one time only, The price is to high comparing with the quality of the hotel and it's services, My advice don't book at this hotel.

My wife and I recently stayed here for 2 nights. I have texted the hotel in advance to say that I will fly in early that day - well before the standard check in time. This was never directly addressed. We arrived around 09:00 and was initially told that the room will be ready but it was not what I booked. When the category we booked was not available at that time, Front desk team allowed us to use the Club Lounge which was also part of my booking. We came back after 15:30 to check in and and rest but the room was still not ready. I explained that I had been travelling for about 24 hours and needed some rest. I know it was not a pleasant experience for the FO team as well. Especially when they tried to tell me that I have been complimentarily upgraded when in fact the room given to me was the one I booked. They also tried to make it look like that my lounge access was an upgrade which too was part of the booking. We went to the room and there was no drinking water, I had to wait another 30 minutes and 2 more phone calls to the reception before I was finally able to rest. Despite all this, the 2 girls at the club lounge were fantastic, very kind and helpful. Anil from the reception was also very helpful. I didn't get the name of the young man who checked us in and despite his mixing up the inclusions of the booking with complimentary offerings, was very kind and courteous. I left my business card with the FO team but never heard from anyone from the management which would have made a huge difference.