Etsi halvat lennot: Jazz

Short hop

Plussat: The crew was nice.

Miinukset: The flight was around 3 hours delayed. The plane was cramped both in seats and storage.

Miinukset: It was overbooked so my girlfriend and I were kicked off with very short notice.

Cancelled flight with no notification

Miinukset: They cancelled my flight apparently the night before but there were no emails or phone calls. Then I was told no flights for 3 days to get me to destination. I had to find another airline to fly.

Miinukset: flight was cancelled bc of airline's fault...couldn't get us on another flight until 24 hours later; airline did not pay for our hotel and instead told us we could sleep in the airport and gave us $30 of meal vouchers. very poor customer service

Plussat: They did comp us a hotel, limo ride to and from the hotel, and $60 in food vouchers.

Miinukset: Took 6.5 hours to get re-booked due to delays. Had to re-book to an alternate destination because no flights to Pittsburgh until Sunday. Had to then rent a car to get from Columbus to Pittsburgh. My two traveling companions still do not have their checked bags (it's now been 7 days). Staff at the Toronto airport gave out different information at various times (e.g. where to go to re-book). No upfront warning that we would have to re-book even though they knew we arrived after US customs had closed for the day. Appeared to be no coordination of the process among the staff at the Toronto airport. Total chaos.

Plussat: On the way to Nanaimo the seats are way to cramped.

Miinukset: My tv sound was NOT working,this was a bigger plane and the seats where comfortable,there was no choice of cookies or pretzels they gave you just pretzels which I dispize,when we landed we got off the plane but where told to get back on the plane because the doors where locked at yyc.the walk from the plane to the front doors ( outside) was extremely long!!