Etsi halvat lennot: JetBlue

Delay and poor customer service

Plussat: Safe quick flight for the long journey despite delay in boarding and departure

Miinukset: Major delays not only going but returning with JetBlue. This was my first time flying them and I’m likely to never use them again. Poor customer service as no one was willing to help with WiFi set up on the way going since I’ve never flown them. Luckily I found 1 nice flight attendant and he helped point me in the right direction in set up. Overall not impressed with service and performance of this carrier.

Sat on runway for over 90 minutes

Plussat: Boarding was easy

Miinukset: Blocked gate upon arrival, then jet bridge didn’t work. Can we the basics right here? Also the turkey sandwich was mediocre

Worst JetBlue Experience Ever

Plussat: Not much other than an easy boarding.

Miinukset: I want to complain about my experience on your Flight #1206 from PDX to JFX the plane is severely outdated. It doesn’t even look like a JetBlue plane. My tv doesn’t work as did a few others on board. We were told by the steward they were already reset and they just don’t work. That’s really unacceptable and a-shame. I could of flown whatever airline if I wanted to be uncomfortable for a 5 hour flight. I’m very disappointed with this. I have tried to go through your website to voice the issue but conveniently it doesn’t process after I fill out the required information. Your Twitter help team offered me $15 credit for my inconvenience wow what a way to help a customer what’s that not even a checked bag on one of your flights. What a joke. Very unhappy and I fly JetBlue often. Sad.

Miinukset: Flight was delayed from 10pm to 4:15am for a mechanical error. Had to board and unboard the plane. Tried to fix the plane for hours instead of switching it out (which one of the workers said “takes 10 mins and planes were available”) flight crew timed out when we were supposed to leave and we were told the flight may or may not leave- it depended if a flight crew showed up which was at 3:15am and we had to (finally) use a different plane. Poorly handled and 6 hour delay