Pulai Springs Resort - Cinta Ayu All Suites

Love the Ancient style though very visible that the hotel is old. The view is so relaxing as well.

We are scheduled for check out today at 12nn then we extended until 5pm and paid 100rm as my business agenda will be finish by 4pm and my wife stay in hotel, we requested for a bottle of water as since mornint they never give water, they never issue new towels and even toileries, but then the reception refuse to give water. Just a bottle water hello? we have extended few hours i guess a bottle water shouldnt be an issue. Another thing is they have change internet password for 3 days in a fau, so it is trouble some to keep calling cause we are disconnected often. Internet as well is so slow. We book the 2 bedrooms, studio Ayu but then upon arrival they said we are being upgraded for free, sounds good but then the mater bathroom has a defected light, the water on the shower is so little. The bedsheet has stain. On our first day we had lunch ate terrace, the food took 1 and half hour and surprisingly cold. So disappointed. Staffs are not accomodating. They are so luch in Customer Sevice straining. I suggest you conduct training for them to be refresh.