Extended Stay America - Juneau - Shell Simmons Drive

I stayed at this hotel years ago when it first opened under the Aspen brand. Since being sold to Extended Stay the hotel has gone down hill. They charge for the internet connectivity. They only clean the rooms once a week, if you want it cleaned more often, it will cost you a fee for every day that you want it cleaned. The Key Card reader on the door functioned badley with a minimum of 5 insertions of the card to open the door every time I wanted to enter the room. Often it would take upwards of 10 insertions to open the door. When I complained to the staff, they told me to just wiggle it around until it opened. I was trying to get a nice quiet location because I had a professional examination on the third day of my stay, and with the drunken party upstairs I did not get it. I will not stay at this hotel ever again because it has gone downhill so badly.

I was there 10 days hotel front desk said hi only twice otherwise they ignored me. Exercise room sparse only two exercies choices. Room service one a week they never cleaned my room. Placed boxes for trash outside the room it took two days to pick up. I was entitled to a voucher for free stay in future did not bother to pick up. Washer and Dryer were convenient.

THis hotel has gone down hill since it changed from ASPEN to Extended Stays. What you should know... 1. Rooms are dirty and only cleaned once per week. 2. They do not provide shampoo, you have to ask for coffee. 3. Service staff are no where to be found late at night, I recently tried to check out early in the am, but no one was there. 4. They lost my last reservation. 5. They advertise a shuttle van to and from the airport, but frequently don't have a driver. I stayed at this hotel because I don't have a lot of options as a state employee. I would advise others to pick another location.

On a two week vacation through AK, this was the most expensive and the worst accomadation we experienced. Upon arrival they lost our reservation, the carpet was dirty, there was mold growing in the shower, no breakfast when we came downstairs, wireless internet? yes, for an extra fee. Don't bother stopping at this facility.

This hotel is undergoing renovation, but still trying to take customers. They do not deal with it well. Most od what you see is not true - no pool, no laundry, water is off much of the day, the halls are dirty, gounds are littered to the extreme,and it is generally unhospitable. Go elsewhere.

This hotel is undergoing renovation, but still trying to take customers. They do not deal with it well. Most od what you see is not true - no pool, no laundry, water is off much of the day, the halls are dirty, gounds are littered to the extreme,and it is generally unhospitable. Go elsewhere.