Vedic Village Spa Resort

They have taken the money for extra person but no bed for extra person bed arrangement is for two person,they dont serve plate to room also guests are requested to pay for it with taxes.in bathroom the bath tub is broken and totally unhyginic and the room rent is very high later we came to know the room cost was not so much.the food is so much expensive but the quality of food is cheap.from here if i would have stayed in proper kolkata it would be cheaper in five star hotel.

Our main objective was to spend time as a family for Durga Pooja and I have to say that they did an excellent job organizing that. It was well planned and executed par excellence. Apart from some of the staff such as Duty Managers were quite helpful, however they need well trained team to provide better service. In service industry, providing Total Service is the key factor, just handling over the rooms keys doesn't count.

The resort needs immediate improvement in it's operation and management. While the intent is there but they clearly lack necessary skill sets to run a resort of this size. Our bathroom roof was broken, telephone line didn't work for two days, breakfast in a banquet hall was like sardines having a party. Above all the usual mindset of " It is Ok" to have inefficient system can't be acceptable. Customer should accept what they pay for and the service level should at least match if not exceed it. They also have SUV ferrying guests around the resort and that is definitely not eco-friendly. Most of staff needs to be trained on basic mannerism.