Kampala hotellia

Plussat: Very friendly staff and I will be coming back in 4 months time - thank you all for amazing experience - Jacques MACINNES

Miinukset: The price for each room was a little bit too expensive but all good

Plussat: Fab staff, exceptional GM

Miinukset: Food

Miinukset: Rooms are too small for the price charged. Fireworks were too close to the building. They fell on some residents and almost fell on us. This is dangerous and my children were too scared.

Plussat: Fantastic hotel with great ambiance and very attentive staff.

Plussat: Very well organized

Miinukset: Staff

Plussat: Location

Miinukset: Cameras in TV sets in the rooms

Plussat: Lake Victoria and the amenities.

Miinukset: Breakfast was a little cold and beds a little hard (not a big issue).

Plussat: The ambience

Miinukset: The front desk team kind of took there time to check me in, I have a feeling they looked at me and felt I couldn't afford to stay there.

Plussat: The facilities

Miinukset: Inaccuracy in days billed, which resulted in last minute frantic effort transferring money to credit card.

Plussat: Lots of traditional and European food. The rooms were big. The grounds were very beautiful and big

Miinukset: It was crowded and the promised balcony was very tiny.

Plussat: The cleaness of the place

Miinukset: The parking lot..very small space..

Miinukset: Because when you use the credit cards with them they will steal your money they scan it with a scanner and you wouldn’t know and how but you will see a transaction from your card without you approval

Plussat: The setup and tidiness of the place. Really lovely place to just come and unwine. You see Uganda is in different light.

Miinukset: The hidden costs, the restaurant menu doesn’t income VAT and you pay before checkin. Let me enjoy the pay you. Most nice places are like that.

Plussat: The staff, the property, the weather

Miinukset: Nothing

Plussat: Staff helpful and friendly, room was clean and quite big food ordered from terrace restaurant was very good. but a bit pricey. nice area down by the lake and the service there was good also,

Miinukset: Some things on the write up of the hotel were not there instance needed cash according to the write up there is a ATM on site but there is NOT!! and there exchange rate for changing money is poor, Check out was very slow and long process, There is no executive lounge as portrayed in the write up, walking around the place is quite nice but was unable to use the pool at weekend as over crowed from people from outside coming in at week end so was disappointing, no facility was made for residents.

Plussat: Friendly staff

Miinukset: Nothing

Plussat: Services are excellent

Miinukset: 1. The property doesn’t know the Marriott Bonvoy program. I ate in the restaurant 3x and every time J show them my Membership to claim points during payment; the manager said I need to put that only in my folio so that when checking out; it will be validated??? What? At check out, they still include breakfast???

Plussat: Amazing property just at lake Victoria.

Miinukset: It is veeery big and it’s hard to know where everything is. I think the staff can do a better introduction of the hotel so you know what you can do while you are there. Although staff was super nice

Plussat: Great view on Lake Victoria ! And resort in a great green surrounding

Plussat: The ambience

Miinukset: The distance to city center

Plussat: Nice

Miinukset: Happy

Plussat: Everything

Miinukset: Nothing

Plussat: Staff kind and helpful. Rooms gracious, comfortable and well appointed. Lake/ marina view. Enjoyed boat trips on Lake Victoria with opportunites for photos and sufficient, but not too much, commentary.

Miinukset: Food was good but menu the same all day. Variations or "Specials of the day" would have given variety and more choice.

Plussat: Good location, friendly staff, well-equipped room

Miinukset: Bed was not very comfortable, while the hotel was new the bathroom shower was small & looked run down

Plussat: The staff you have is exceptionally good keep it up

Plussat: Clean, very helpful staff

Miinukset: The wifi is stable, but needs an upgrade on speed

Plussat: Perfect location

Miinukset: Slow staff

Plussat: The staff are all amazing! Fred & Alex at the front desk, the housekeeping and gardner helped my husband wrap the drums he bought so he could check them in at the airport. My massage from Diana was excellent! The hotel has character and our room was beautiful.

Miinukset: The beds throughout Uganda are a bit too firm for my taste.

Plussat: The staff is great. I spent a lot of time in the cafe - a good place to eat, to have meetings or lunches/dinners and a good place to work. I am addicted to the croissants. Beautiful set up, comfortable and great gelato! The rooms are spacious, the beds excellent, the showers hot. It has become my regular place when in Kampala and never lets me down!

Miinukset: I'm thinking....

Plussat: Stayed before. Nice boutique hotel. I like the intimacy of the hotel as rooms are countable. Nice restaurant attached and fantastic coffee shop where breakfast is served.

Miinukset: None.

Plussat: Staff is friendly and quick to help in any way they can. The food is very good, and I love the cafe area where you can eat a meal, have a snack or work on your computer. The rooms are lovely, large and fun. The location is not far from the Friday market (one place I always like to go if I can). Breakfast is more than you can eat and delicious. Croissants and all related pastries make you think you are in Paris. Pool is nice on a hot day so bring your suit!

Plussat: STaff were very friendly and great!

Miinukset: No hot water in Room 8 a lot of times and the refrigerator did not really work at all .

Plussat: Perfect quiet play for a getaway

Plussat: The rooms are large with high ceilings, with a huge shower and a comfortable bed and nice duvet. The hotel is located in a good location, very close to the American Embassy. The reservation comes with an excellent breakfast at la Patisserie.

Plussat: Rooms were good with great shower. Pool was very accessible and good setting with great views of Kampala. Great breakfast with home made breads and cakes. Fab place to stay.

Miinukset: Nothing

Plussat: I loved the plants and plan of the site, room just perfect, got chocolate for St. Valentine!

Plussat: The location is OK

Miinukset: The breakfast is not so good. more foods for lunch/dinner. missing vegetable and nuts choices for breakfast.

Plussat: The staff were great! Mark and Lydia truly made all the changes and accommodations I needed to feel taken care of. Truly my first incredible experience in a hotel in Kampala, in 5 years of traveling! Book them, you won’t regret it! Their onsite restaurant is amazing! Best food I’ve ever had! They’re refreshments, breakfast and daily cleaning are impeccable! Their pool beautiful and clean!

Miinukset: Nothing

Plussat: Location

Miinukset: My room was far from the reception and no lifts The breakfast was very bad The gym NEED to be renovated and equipment to be added The rooms have to had carpets

Plussat: I like the natural garden view.

Plussat: Aamiainen oli monipuolinen. Paljon tuoreita hedelmiä. Erinomainen lentokenttäkuljetus.

Miinukset: Huoneessa ei ollut vuoteen lukulamppua. Huoneessa oli muurahaisia, jotka kyllä hävisivät myrkytyksen jälkeen. Monesta rakennuksesta koostuva sokkeloinen kokonaisuus.

Plussat: Staff are exceptionally friendly & hospitable. The breakfasts were exceptionally good. The attached Asian/Fusion restaurant is very good

Miinukset: Pool area a little noisy with nearby busy road (minor complaint)

Plussat: Everything was great, location, rooms, staff, food...i don't know how i never stayed here before. Ill come back

Miinukset: Hmm.. let me think about it...

Plussat: Houekeeping for sure. Staff was polite and nice.

Miinukset: No minibar, no slippers, no bathtub.

Plussat: The omlettes were amazing! The people at the breakfast stations were very friendly and helpful.

Miinukset: I think there should be more emphasis on traditional foods in the hotel.

Plussat: The staff was brilliant and friendly. Restaurant and Bar was good with impressive Breakfast and Dinner. Rooms are comfortable and clean. A little bit of refurbishment might be due and cover walkways to the restaurant while you are at it.

Miinukset: Covered walkways to the restaurant, air conditioning to the bar and business centre

Plussat: Really enjoyed my stay - the room was large, very quiet and comfortable. Staff were very friendly, attentive and helpful, especially the housekeeping staff. I specifically requested a quiet room & was given one (upper floor overlooking the conference centre at back). The breakfast buffet was superb and even included a cappuccino. (Usually you have to pay extra for this). The room service menu was also very good and did not include an extra charge. Food arrived exactly as ordered and promptly within 10 minutes of ordering. Generally found the service and management to be of a high standard!

Miinukset: The shower has been designed without a door - so water tends to flood the floor in the bathroom, which can make it slippery and hazardous. There is no towel rail for hanging your towel. Would be useful especially if you don't want to use the same one again & to save the planet! Would also be nice to have a bar fridge in the room to keep water cool.

Plussat: I like the lovely restaurant and neat parking lot.

Miinukset: nothing

Plussat: good coffee, omelets and tasty pineapple.. nice ambiance of restaurent,

Miinukset: times noisy

Plussat: Food and staff

Miinukset: No minibar

Plussat: Modern and luxury, With very friendly staff and great meals. Highly recommendable.

Plussat: Best gym possible and quiet location.

Miinukset: The rooms are a bit outdated with terrible showers. No value.

Plussat: Great staff. Great gym. Good curries.

Miinukset: Great gym and leisure facilities. Rooms unloved, need updating. On arrival suite was clearly not cleaned dirty toilets, hairs in bed musty smell. Tired bedding and towels (no hand towels, flannels). Watered down body wash shampoo..same products just different label. One needs to pay extra service charge on top of already charged serve charge if meals are charged to the room. Dissapointing. Saved by the staff and gym, pool facilities.

Plussat: Excellent facilities and very friendly staff. Great tennis coach, "coach Chris".

Miinukset: Quite pricey for area but worth it.

Plussat: No Indian Food at all. So as an Indian I felt bad. Minimum Veg food also not available.

Miinukset: Only Food

Plussat: My room location was superb. Check in staff was friendly and willing to help.

Miinukset: The Breakfast was substandard. The staff at the restaurant offered poor service, tables were dirty and staff took long to clear requiring one to insist.

Plussat: Breakfast very good and diverse. Spacious room, with balcony and good view (8th floor). Comfortable bed with mosquito net. Staff very friendly and helful. Food in the restaurant very good.

Plussat: Peace full staffdisponibity

Miinukset: Notting

Plussat: Good location.

Miinukset: Below par furniture and general outlook of the room

Plussat: Neatness

Miinukset: Serenity

Plussat: Centrality of hotel

Miinukset: Missing items in the room eg shower robes, toothbrushes and toothpaste ... tiny tv

Plussat: Breakfast, shower

Miinukset: Green bar, TV remote malfunctioning

Plussat: Nice people sense they are trying but not always sure what to do. Recent addition of fitness center a plus.

Miinukset: Internet inconsistent

Plussat: The location is very good. Close to the office area and a mall. All at walking distance.

Miinukset: The wifi signal is weak and unstable.

Plussat: Staff's friendly nature....everyone had a smile on their face and were eager to help.

Miinukset: Nothing.

Plussat: their facilities and people were great

Miinukset: nothing

Plussat: Very good Nd no complaints

Miinukset: The toilet system only sometimes does not false property otherwise everything was okay

Plussat: The breakfast was really good and the staff were exceptional.

Miinukset: The lighting in the room was a little dim/dull. It would have been great to have brighter lighting especially in the bathroom where you're getting ready and need great lighting for makeup.

Plussat: Staff were friendly, it was very clean and quiet.

Plussat: Everything but the food was great. Beautiful setting, great location, charming rooms and lovely staff.

Miinukset: The food is not the greatest, though. A huge menu and no daily specials. Quite a challenge for a kitchen to cater to such a big selection every day.

Plussat: Wonderful staff with a big smile. Excellent Service. An oasis in Kampala

Plussat: The garden and the rooms are very pleasant and comfortable.

Miinukset: I asked them to book me a taxi for my flight, which they did. But even though I was told that I should leave at 2pm, the driver didn't show until 3pm. While I was waiting, they kept reassuring me that it wouldn't take long to get to the airport, but it actually took me an hour to get to the airport and I ended up missing my flight and having to pay extra to get on the next flight. The driver also informed me that they had not told him what time my flight was. The stay was very pleasant, but book your own airport transportation and leave earlier than they tell you to leave.

Plussat: Nice rooms and a very peaceful feel to the whole hotel.

Miinukset: Too many staff not fully occupied. Plastic menus.

Plussat: The hotel location is great and you get a sense of “timeout” from the buzz of Kampala. Clean room with all facilities and amenities required by me as a business traveler. Meal selection and quality good.

Miinukset: Room I had didn’t have a shower, bathtub only. The aircon compressor outside my window was a bit noisy which disturbed a bit.

Plussat: Lovely old colonial building. Rooms are a great size and very comfortable Gardens are gorgeous Staff are all friendly and very helpful

Miinukset: Little bit rundown, could do with some maintenance and TLC particularly in rooms Food was actually terrrible - would not recommend the restaurant.

Plussat: The garden is super nice and the whole place is very relaxing, clean and calm. Nice breakfast and coffee and nice staff. Overall I would definitely stay again.

Miinukset: It would be nice if there was laundry facilities that guests could use. I really needed to do laundry and asked if it is possible to use a washing machine which wasn't. Paying for having laundry done piece by piece is just not affordable.

Plussat: The staff is outstanding, this was our third year in a row staying at Humura and even though a year past since seeing us, they knew us and called us by name. The new General Manager, Fernando, is very personable and will do anything you need to ensure you are satisfied. I highly recommend that if you are looking for a smaller hotel with personal service and a laid back atmosphere, you have to stay at Humura - they will treat you well. I have stayed at Humura 5 times, there’s no other place for me when I’m in Kampala. Say Hi to Ronald at the front desk and Denis, Rick, and Daniel in the restaurant area for me when you get there.

Miinukset: The only nit is that you have to turn on the water to run for a little bit before it gets warm enough to shower. I could think of many worse things that could happen in Uganda then having to wait for warm water.

Plussat: No ice

Miinukset: Nil

Plussat: I was not impressed by the croissants but the home made bread was good.

Miinukset: The food selection was limited.

Plussat: The staff really nice and helpful, the confortable room, the breakfast.

Plussat: The staff was incredibly kind, friendly and helpful; the amenities were top-notch and the grounds were immaculate and stunning.

Miinukset: The bed was harder than I'm used to

Plussat: Location and price were great. The hotel was secure (gated and guarded). The check in process was smooth and receptionist friendly. The room (stayed in 16) had a fairly nice view and was furnished nicely and was clean.

Miinukset: The bed was very uncomfortable. I prefer a firm mattress but this was almost unbearable. The wifi was painfully slow. I would have been better off tethering my phone to my friends using the local 3G network. The TV had six channels...of the six, three were soccer, one was news, and two were nothing. I did receive a notice under the door on the last day saying there was "technical problems" but it still sucked. I wouldn't have needed the TV, but it rained for a good portion of the morning and I would have liked to relax to the TV. Also, the TV was painfully small. Like a 20" screen quite far from the bed. The a/c was quite loud at times, but nothing that would prevent one from sleeping. I think my biggest frustrations (aside from the mattress )was the lack of hot water on the last day...semi forgivable because it's Africa, but still. And lastly, the location of the room was awful. It was adjacent to the stairway that lead to the lower rooms, and I could hear every person stomping up and down the stairs, as well as the staff cleaning the grounds.

Plussat: I liked the service from all staff, and the location.

Miinukset: I would appreciate a faster internet and a warmer shower

Plussat: Great location, quiet. Excellent and helpful staff at the cafe.

Miinukset: The work out room: treadmill and bike didn’t work but the weights were there.

Plussat: Very nice patio style open space with a pool and dining tables partly shaded.

Miinukset: The gym was extremely basic. No room service.

Plussat: Very friendly, caring and terrible staff staff! Food was very nice! Rooms were spacious and clean. Good location!

Plussat: The hotel is nice and clean.

Miinukset: The breakfast was of a good quality, but not too varied.

Plussat: Staff was friendly. They prepared breakfast for me in advance since I had to leave early. They also managed to arrange a drop off to the airport. The wifi was also fast and good, enabling me to do work easily.

Miinukset: There were no slippers in the room. And the food took awhile to arrive.

Plussat: Breakfast was very nice. View from my first room was not good but I was moved to a much better room after the first night. Staff are very polite and professional. Was a pleasure to stay at Urban City Blue Kampala. This was my third time. I will be back!

Miinukset: Coffee could've have been hotter and stronger.

Plussat: The rooms were excellent - big and with all the comforts. The staff was extremely nice and helpful. The location was good for our purposes.

Miinukset: The breakfast could have been better. The pool is located in the middle of the property so it does not invite to sunbathing - too much people around.

Plussat: Really nice, comfortable, good location near Acacia Mall

Miinukset: It says they have a kitchen - they do - but it’s not for guests use, only the restaurant.

Plussat: Really nice rooms, good and clean hot showers. Really nice breakfast, that could be made earlier because of our earlier checkout! Great restaurants nearby and the mall

Miinukset: A bit of noise from outside, nothing some earplugs won't fix

Plussat: Friendly staff, good bed, nice breakfast and cosy, nice decorated hostel. You easily feel like home.

Plussat: Rooftop is awesome with great views and cold beers. Also a great place to do laundry and dry out our tents.

Miinukset: Everything was good. Very quiet but that's everywhere right now in east Africa. Weird that it's cheaper though booking.com rather than posted rates so book online.

Plussat: The staff is super friendly and always there to help you out. Cool rooftop and other areas to hang out, breakfast is good, near Acacia Mall which is great and they even let me check in early, probably because it was low season. Also lots of cafes and restaurants near!

Plussat: Location was good and the roof top has amazing views.

Miinukset: The place is nice and the staff are friendly, but for the Same price you could stay at bush pigs backpackers. Which is a lot better, in terms of food and vibe. No water in the fridge in the morning,