Kampala hotellia

Plussat: This is a wonderful hotel in the heart of East Africa. The staff, service, ambiance and amenities are world class.

Miinukset: For a 5 star hotel it would have been nice to have a free hotel shuttle to the airport. Instead you have to pay for a private car.

Plussat: Fantastic hotel with great ambiance and very attentive staff.

Plussat: Everything

Miinukset: Nothing

Plussat: Hotel View, buffet and walk within the hotel property

Plussat: The friendly service

Miinukset: Pillows were not very soft

Plussat: Bed was too comfy and the pillows too

Miinukset: A bit pricey

Miinukset: My son is taking photography in UK and he wasn't allowed to take photos on the premises, at the marina and hotel, even the pool. Abit sad about that

Plussat: all good

Miinukset: better rate to play golf

Plussat: Beautiful grounds and immaculately maintained

Miinukset: WiFi In room was very weak and often non existent. IT put in a separate modem which worked until they came back and reclaimed it. Three requests to return it were ignored. This was a business trip so that was a frustration.

Plussat: Lake Victoria and the amenities.

Miinukset: Breakfast was a little cold and beds a little hard (not a big issue).

Plussat: The ambience

Miinukset: The front desk team kind of took there time to check me in, I have a feeling they looked at me and felt I couldn't afford to stay there.

Plussat: The facilities

Miinukset: Inaccuracy in days billed, which resulted in last minute frantic effort transferring money to credit card.

Plussat: Lots of traditional and European food. The rooms were big. The grounds were very beautiful and big

Miinukset: It was crowded and the promised balcony was very tiny.

Plussat: The cleaness of the place

Miinukset: The parking lot..very small space..

Miinukset: Because when you use the credit cards with them they will steal your money they scan it with a scanner and you wouldn’t know and how but you will see a transaction from your card without you approval

Plussat: The setup and tidiness of the place. Really lovely place to just come and unwine. You see Uganda is in different light.

Miinukset: The hidden costs, the restaurant menu doesn’t income VAT and you pay before checkin. Let me enjoy the pay you. Most nice places are like that.

Plussat: The staff, the property, the weather

Miinukset: Nothing

Plussat: Staff helpful and friendly, room was clean and quite big food ordered from terrace restaurant was very good. but a bit pricey. nice area down by the lake and the service there was good also,

Miinukset: Some things on the write up of the hotel were not there instance needed cash according to the write up there is a ATM on site but there is NOT!! and there exchange rate for changing money is poor, Check out was very slow and long process, There is no executive lounge as portrayed in the write up, walking around the place is quite nice but was unable to use the pool at weekend as over crowed from people from outside coming in at week end so was disappointing, no facility was made for residents.

Plussat: The hotel has two wings - one of them is quite noisy, the other one is just fine. However the hotel management was smart enough to accommodate my complaint with upgrading me in a club room at the right wing.

Miinukset: breakfast can always be improved.

Plussat: Nothing

Miinukset: Outdated poorly maintained hotel not even worth to be called a 5 star

Plussat: Friendly staff

Miinukset: Nothing

Plussat: The location, neetness and the behavior of staff

Miinukset: Better to keep some change USD at reception

Plussat: Location, staff, hygiene, communication, comfortability

Miinukset: Nothing

Plussat: Everything was perfect and met the monetary value. will definitely stay again.

Miinukset: All was great.

Plussat: Cleanliness and serenity in a busy Kampala

Miinukset: Breakfast was terrible

Plussat: The staff you have is exceptionally good keep it up

Plussat: Perfect location

Miinukset: Slow staff

Plussat: Breakfast choice good, although not as comprehensive as I'd like - no fried bacon offered for example, and cereal choice was limited. It was entertaining to see the monkeys emerge from the guttering and swoop down to "steal" the breakfast jams/marmalade!

Miinukset: My persistant gripe with buffet style food - no hot plates! You can't put hot food onto cold plates - by the time you're back at your table, the food itself is cold - very unappetising!

Plussat: swimming pool , garden, lake side

Miinukset: the staff is really slow and not always professionals, except for foreigner staff from india

Plussat: Service

Miinukset: Internet

Plussat: I have stayed here many time before and everything always excedes expectations. The service as well as the food was outstanding and the room was very nice.

Miinukset: Waiting at the front desk for service did take a while and While laying in bed my wife got bug bites all over her right side from shoulder to ankle even with the bug net closed. So there is either a bed bug problem or the people who clean didnt do a good enough job

Plussat: Everything we all loved it

Plussat: Excellent variety of breakfast, coffee Lassie, I had never seen

Miinukset: Some Indian staff talking short

Plussat: The rooms, the reception courtesy, restaurant and food ( with visiting monkeys!)

Miinukset: Nothing about this hotel not to like - so good.

Miinukset: The bed was broken. The staff couldn’t do anything on the first night, but changed the bed the next day. A hotel of this standard should have quality assurance of all room facilities prior to guest check in. The smoke alarm battery died during the night and woke me up at 6am - not ideal for a weeknend trip. Regular maintenance would avoid such a situation.

Plussat: The green plants around the room, the very friendly staff and the nice comfy bed

Miinukset: No dental care facilities in the room, no body lotion

Miinukset: I don't understand why they had to have the grass cut at 7am outside the room! It was crazy noisy and made me very allergic.

Plussat: Beautiful set up and rooms. Great food. Lovely and well trained staff.

Miinukset: One thing is the internet access in the cafe and restaurants. It can be a bit annoying to ask for a key all the time.

Plussat: Friendliness of staff, cleanliness and an excellent gourmet supermarket and restaurant being adjacent. Included breakfast was of high standard. Location quite central with the location still being a quiet refuge.

Miinukset: No real minus points.

Plussat: It is beautiful

Plussat: Spacious room

Miinukset: Nothing

Plussat: Rooms and staff

Plussat: Great facilities in complex

Plussat: Probably the best thing about this hotel is the people -- so friendly! Room was comfortable. Internet connectivity just fine. Food was good. A perfect stay.

Plussat: Warmth and excellence

Miinukset: Staff makes you feel at home

Plussat: Goodd but few choices for non-meat lovers

Miinukset: more vegeterian choices

Plussat: The staff are professional and hospitable from the CEO to the cleaner

Miinukset: Non

Plussat: Hotel was very nice, and staff were all very helpful. I was not feeling well and they helped me locate the medicine I needed and were very kind. I would definitely stay here again. The bed was comfortable and the AC was cold!

Plussat: Lovely garden atmosphere

Miinukset: There are stairs so not the most accessible

Plussat: Excellent customer handling. Courteous and clear. Good evidence of customer service ethics at work. Polite and helpful throughout.

Miinukset: We wanted to cancel but the staff was not very flexibel.

Plussat: Aamiainen oli monipuolinen. Paljon tuoreita hedelmiä. Erinomainen lentokenttäkuljetus.

Miinukset: Huoneessa ei ollut vuoteen lukulamppua. Huoneessa oli muurahaisia, jotka kyllä hävisivät myrkytyksen jälkeen. Monesta rakennuksesta koostuva sokkeloinen kokonaisuus.

Plussat: Staff very hospitable, from reception, driver, restaurant. Shows high level of job satisfaction. This is my second stay at Fairway. I intend to continue this in my next trips. Very good value for money too and great Central location.

Plussat: The hotel car pick me up and took back to the airport. Excellent service from the drivers, WiFi on the way made possible to work. Very nice staff at the hotel overall. The room was clean and modern. Went to swim few times also.

Miinukset: The breakfast could have been little bit better, omelette was good. Cappuccino machine was bad and it didn’t taste good. Some waitress were slow and some really quick and prompt, especially Christine worked very well.

Miinukset: Checking in and out and payment should be from one single counter

Plussat: Breakfast very good and diverse. Spacious room, with balcony and good view (8th floor). Comfortable bed with mosquito net. Staff very friendly and helful. Food in the restaurant very good.

Plussat: b/f was good

Miinukset: all was great. your staff are great

Plussat: Peace full staffdisponibity

Miinukset: Notting

Miinukset: The shower should be separate from bathtub,difficult to take shower quickly ...

Plussat: Location

Miinukset: Room service and restaurant service. Food preparation too late

Plussat: Outstanding reception and very customer focused management! The staff of the hotel are friendly creating a family feel. I highly recommend this hotel whether you are going for business or leisure.

Miinukset: Keep doing what you are doing.

Plussat: Food was excellent service great Room spacious with lovely view of golf vourde

Miinukset: Nil

Plussat: Location was great as I was playing golf at the Uganda Golf Club Kitante which was next door to the hotel. Spacious clean rooms

Plussat: Nice people sense they are trying but not always sure what to do. Recent addition of fitness center a plus.

Miinukset: Internet inconsistent

Plussat: great hotel in great location, food is delicious and huge breakfast as part of package, staff are very friendly and helpful, security is excellent

Plussat: Everything apart from .....

Miinukset: Wifi. My room was at the far end and the signal was too weak

Plussat: Access is good

Miinukset: When you decide to prolong your stay, the staff at the reception keep bothering you of the bill. I was woken up in my sleep to be told that the Front Manager is annoyed because you didn’t pay today’s bill (at 2pm). I told them I will pay when checking out but they kept bothering me until I cut-short my sleep and walk to the reception. I didn’t like that.

Plussat: Great staff. Great gym. Good curries.

Miinukset: Great gym and leisure facilities. Rooms unloved, need updating. On arrival suite was clearly not cleaned dirty toilets, hairs in bed musty smell. Tired bedding and towels (no hand towels, flannels). Watered down body wash shampoo..same products just different label. One needs to pay extra service charge on top of already charged serve charge if meals are charged to the room. Dissapointing. Saved by the staff and gym, pool facilities.

Plussat: Really classy establishment with old English feel. Lovely rooms. Friendly staff. Location really good. Set in beautiful gardens. All really polished off. Good breakfast!

Miinukset: The dish I had at dinner wasn’t that great. But breakfast was!

Plussat: The garden

Miinukset: Cleanliness, TV no much Chanel, No JYM

Plussat: Good surroundings.

Miinukset: The breakfast was not good at all.

Miinukset: Hot water unbalanced (mostly hothot)

Plussat: Massage at the spa not to be missed !

Plussat: Decent and clean accommodation. Very friendly staff.

Plussat: Super nice staff. Very clean, excellent restaurant

Miinukset: Nothing

Plussat: Location was nice. Breakfast was good with excellent coffee.

Miinukset: Room was not as per my expectations. Despite my complaints, unfortunately nothing was done by the staff and the management to accomodate...

Plussat: Breakfast was excellent and the location great with lovely grounds and ambience. The staff were very attentive and happy and made guests feel very welcome and at ease. food off the menu was great and the craft shop associated with the hotel very well stocked. provision of taxis was very good to go around the city and for airport shuttles.

Miinukset: The rooms could have been more mosquito proof with less gaps around door and window frames and screens on the windows would have been an advantage.

Plussat: I very much liked the room, which was very nicely decorated and huge. The shower was also great.

Miinukset: The noise! The room I was in (202) was super noisy. The bar (until 00.30 AM on Friday) and breaksfast kitchen (from 6.00 AM) are next to this room (but also close to other rooms). Until the bar closes and when breakfast starts, you hear banging pans and espresso machines in your room. That’s not acceptable for an hotel of this price class. And it really is quite loud. The other thing: breakfast is not nice. It’s dry bread and eggs and very little choice; again: simply not OK for a 90-100$ hotel. Upon check out my bill was higher then the actual prices on the menu. They explained that this is because when you add your bills to your room, they are exchanged into dollars. Then, when you check out, it’s back to UGX... the logic escapes me. It’s not my problem you’re computer system does that. And if you want to make it my problem, you should at least warn me when you offer to put food/beverages on my room.

Plussat: The room was nice comfortable and clean. The restaurant has an ample choice of dishes

Miinukset: A very small and inequipped gym. The breakfast has little variety. When it rains it is almost impossible to have breakfast or dinner because there is no internal dining room.

Plussat: Relaxed and small

Miinukset: Noise loud party until after 12 no possible escape and 6am table set up wakes you

Plussat: Rooms were neat and spotless Clean and the staff attentiveness.. The location is great and allows for some tranquil stay.

Miinukset: Breakfast needs improvement. Little variety available to pick from in comparison to other hotels in kampala.

Plussat: Nice and clean rooms with great location . Friendly staff & Great Cappucchino as well. Mamba Restaurant with pool view is an add on !!

Miinukset: Should keep a restaurant food menu in the room .

Plussat: The ambience and outdoor decor

Miinukset: The gym facility with broken down equipment The internet in room is poor The room option was too large for my liking and looked empty and cold

Plussat: dirty and uncomfortable

Miinukset: nothing

Plussat: The hostelowner was really nice and answered all question and made sure all the backpackers felt really welcomed. Good size of dorms and lots of different rooms to hang out. I had to leave esrly but they made sure i got my delicious pancakes on time

Miinukset: Other backpackers seem to steal the toiletpaper....theres not always there

Plussat: Very nice accommodation, Daan is a fantastic host, explains great information about all your onward travels and everything to visit in Kampala, superb staff all round and the guests as well are very friendly, thankyou for everything

Plussat: Simple but tasty breakfast choices (I had cinnamon pancakes), located in one of the safest areas of Kampala a few minutes from Acacia Mall, Kampala Fair, and several nice bars and cafes. The interior of the building and the rooftop are nicely decorated.

Miinukset: The seating areas were dirty with people tracking mud all over the floor, which wasn't cleaned up during my stay.

Plussat: I think my favorite thing about the hostel was the amazing decorations. So many things are painted creatively that it’s a joy to walk around and look at the space. It’s a fun environment, and I loved al of the creativity. I also really appreciate the amount social space they have. There were not a lot of people at the hospital when I was there, so I didn’t personally get to experience the benefit, but they have multiple sitting areas, some of which are indoors and some of which are outdoors. Lots of cozy books to strike up a conversation with another traveler or to enjoy a cold beer. The location is pretty good. It’s not terribly far from the city center, and it’s in an area with a number of places to get food and drinks. It’s a little noisy at night, but not too bad. And it’s great to have so many options for meals in the lake close by. If you don’t want to go out to eat, the hostel offers a reasonably priced menu, and you get a basic breakfast included with your room (You can pay extra to add items or to upgrade your breakfast.) The area felt pretty safe, but just in case you feel like drinking a bit at night and don’t feel comfortable out after dark, you have the option of just staying in and enjoying cold beers at the hostel. There are bodas (motorbike taxis) consistently parked out across from the gate to the hostel. It’s advisable to find out how much a journey should cost before negotiating with them, but it’s convenient to have them right there. It’s a common issue that boda and taxi drivers won’t know how to find a given place. Because Fat Cat is conveniently located right on the corner off of a major street, it becomes a little bit easier to give them directions. One of the reasons that I switched to this hospital is that the other one that was out was so hard to find that drivers were consistently getting lost and frustrated taking me home.

Miinukset: Cleanliness — the back of the bed is a few inches from the wall to allow access to the outlet, and so every time I plugged something in I saw that space, which had a pile of dirt in the corner, dirt in the walls, and dirt caked on the floor. When I notified the front desk, initially they just shrugged and said that because it was a dorm room it might have been a little messy from the other guest. However, the one roommate that I had was on the other side of the room, and this amount of build up and loose dirt looks like it’s been accumulating for quite some time. My guess is that when people clean the room, they only clean in the middle space between the beds. Gate/guard — When I first arrived I spent quite some time circling the corner trying to figure out how to get in. All the gates appear to be locked, and there was no sheltering. Knocking on them didn’t bring any intention, but the motorcycle drivers kept pointing to different entrances for me to try. I was about to give up when the gate finally opened. So, first of all despite having a padlock on it the entry gate is not locked. This is useful information for a new person coming to the hospital, since you should know you can just walk in by reaching through the slats and I’m doing the latch and pulling door open. It does mean, however, that the gate is not locked and is therefore less secure. There is supposed to be a security guard, who should be able to let people in. But in the 15 or 20 minutes that I was trying to get in and then checking in at the front desk, he was nowhere to be seen. WiFi — The listing states that it is available in all areas, but it is really only available by the front desk and in the sitting room next to the front desk. It wasn’t available at all one floor up and barely works is the dining room. I don’t necessarily mind having Wi-Fi only be in the area by the front desk, but I do mind that it is not as advertised.

Plussat: I didn’t eat I didn’t sleep I didn’t took shower

Miinukset: Cold water in the shower

Plussat: Good hotel. Very neat and clean. Good rooms.

Miinukset: Nothing. It was a good stay for me

Plussat: It is spacious, clean and friendly staff

Plussat: The staff that I have never get better deal with any other staff in my life .. thanks for them all .. I consider this hotel as my second home

Miinukset: Towels must be renewed

Plussat: The rooms are nice, big bed , clean sheets

Plussat: The property and its location were great. It's rather quiet, though small training workshops are held at Arcadia on most weekdays. The bed is comfortable and the staff is helpful.

Miinukset: The internet is a major issue and was sporadic in quality. This may have been an issue limited to my room/floor, but it was definitely an issue that needs to be addressed. However, the staff did their best to help resolve this. Water from the shower leaked out, but this was dealt with easily with an extra towel on the floor.

Plussat: I have stayed here several times over the years. The staff are friendly and helpful, and the rooms spacious and clean. I also like the location as it is within walking distance to some restaurants and malls.

Miinukset: Power adapter in the room would be nice + free WiFi in the restaurant.