The Fontaine

Very clean hotel and relatively quiet and intimate. I’m not a fan of big crowds, so this is a good thing. The parking was nice, but expensive for already paying basically 400 bucks a night. Bathroom was nice but I supposedly got a King Deluxe upgraded room and frankly I don’t know whilst you could take away for a standard king room. There wasn’t a ton of extra space or anything special I couldn’t have gotten from a 150 dollar a night hotel.

The staff seemed very standoffish. We were not greeted very warmly and it was just more of a transaction for them than anything. For that much money they need to be more opening, willing to help, and much kinder. The first night we were there at about midnight the room began smelling horribly of weed. I do not know if it was employees out in the hallway, or a neighboring room, but this should not be tolerated at any hotel but especially one that claims and charges so prestigiously. For being such a high end hotel, someone should have been walking the halls periodically to make sure there were no issues and to make sure the guests were holding up such a high standard too. I understand charging for extra things, but really? 400 bucks a night, 20 dollars for parking per night, no sort of breakfast included, then you want to gouge me 10 bucks for a bottle of water.. if you’re not going to include any amenities at all in the room at least make them somewhat affordable.. that’s just ridiculous.. I’m going on another trip in 2 weeks, all inclusive, friendly and helpful staff, airfare and everything you can think of included and it’s cheaper per night than this.

The shower area had mold in it. The toilet wouldn’t flush. The entire bathroom smelled like urine. No tissues in the dispenser. You can hear everybody up and down the hallway open and close the doors. At $400 per night I expected to have a nice room that was clean and comfortable.

The decor is beautiful and the rooms are large for other hotels in the area. The bathrooms and other facilities are up-to-date. The overall design is modern and appealing.

The staff was not friendly nor were they easily available to help. We had a dirty towel with blood on it in our room and were not even offered an apology. The bartender also never acknowledged our presence. Overall the staff did not seem happy to be working there.