Kansas City hotellia

Plussat: Staff was amazing!! Night manager found out it was our anniversary and dropped off a card and snack for each of us. Wonderful experience!

Miinukset: Pool was a little cool for being winter time and no hot tub option. Everything else was wonderful!

Plussat: Spacious , walk in shower, very clean, and comfortable. I believe the clerks name was Lori. She was fantastic. She was very helpful kind. And curteous. She went above and beyond to make my stay so much brighter. The ladies in that worked the breakfast room were very helpful and pleasant. U will definately stay here again.

Miinukset: It was wonderful. I found nothing wrong with this suite. Very comfortable.

Plussat: exellent hotel and comfortable thanks my family is happy with us

Plussat: Great location, very friendly staff,clean suites and comfortable beds.

Plussat: The comfort and the luxury of the hotel.

Miinukset: The staff

Miinukset: I was charged more on site than was advertised on booking.com

Plussat: The breakfast was very good. The location was very good. The room was very clean. The bed was very comfortable.

Miinukset: Both nights we were kept awake all night from noises like hard walking and what sounded like someone rolling a bowling ball around and around and around the room until 4:00am! It sounded like the noise came from the room above us.

Plussat: It is actually the first time we are ready to rate the facility with 10. Perfect service. Almost brand new. I for mineral pool. Good breakfast supported by perfect host. Customer care on its best. Thank you.

Miinukset: Not many restaurant nearby.

Plussat: convenient location

Plussat: Absolutely loved this hotel. Most importantly, it was very clean, the bed and pillows were very comfortable. The bathroom had a nice walk in shower, It also had a nice kitchenette. The breakfast had a nice selection of items to choose from.

Miinukset: There was nothing I did not like about this hotel.

Plussat: We appreciated the roominess of our room and our beds were comfy

Plussat: Friendly staff. Clean hotel.

Miinukset: N/A

Plussat: Such a nice hotel - staff was extremely friendly!

Plussat: Love the 21c vibe. Great restaurant .. art gallery exhibition was fabulous. Thankful I had the chance to see poo end some time on the road at such a special place

Plussat: The concept of hotel-as-museum was appealing and met our expectations. The art was compelling and well curated. The breakfast was great, giving us both healthy and indulgent options. Were the accommodations better, I'd be eager to stay at a 21c Museum hotel again, but since the whole point of staying in a hotel is having a place to sleep at night and that part of the hotel was about as bad as I've ever experienced, 21c Museum is, unfortunately, off our list of places to revisit.

Miinukset: The bed was straight up horrible. The pillows were massive and left our necks kinked. Whatever protective cover they had on the mattress was loud and squeaky like we were staying in a dorm that's worried about spreading bed bugs. For a hotel that bills itself as hip and modern, I expected a menu more friendly to vegetarians. As it was, the Savoy—the hotel's restaurant—was more interested in appearing as painfully cool as possible than in feeding its patrons. Yes, they had a smoked s'more dessert with some strange fruit compote as one of the layers, but not a single entree that can qualify as decent vegetarian fare.

Plussat: LOVED the art and decor. LOVED the location. Staff was friendly and helpful. Room was immaculate. I need those bathrobes!

Plussat: Amazing price, great location, great bar/restaurant, the art was a nice touch. The room was beautiful and clean. Couldn't ask for anything more. Well, I guess the parking situation could have been better, but that comes with the excellent location.

Miinukset: parking

Plussat: The entire experience was amazing! Best place I've ever stayed!

Miinukset: Having to leave

Plussat: Quality of room furnishings was excellent. Cool decor

Miinukset: The hotel has a very scary vibe and we later learned that there's lots of stories about it being haunted

Plussat: The artwork!

Miinukset: No. This hotel was perfect

Plussat: I absolutely adore the 21c. It’s our favorite place to stay.

Miinukset: The coffee maker is terribly loud. My partner loves his early morning coffee which does not work well for me who likes to sleep in.

Plussat: Location, staff, vibe

Miinukset: It was great

Plussat: So cool how the original old building was remodeled and much of the old charm was kept. Nice job.

Plussat: Price and location.

Miinukset: Hotel common areas (lobby, halls) smell like the kitchen of the restaurant that's attached to the lobby. Also the walk-in shower allowed water to splash all over the bathroom floor.

Plussat: Helpful, kind staff in a great location.

Miinukset: nothing

Plussat: The staff welcome was great along with the check in and informational exchange once the staff found out what our overnight plans were.

Miinukset: There was nothing that we didn't think was adequate

Plussat: Loved this place. The staff was very friendly and the hotel was in a great location. Very nice.

Plussat: Beds are comfy, rooms were clean and the staff was awesome!

Plussat: Love the decor!

Plussat: Nice clean hotel in a great location

Plussat: Location

Miinukset: No - there is public parking around the corner for $10 - perfect location.

Plussat: The staff is so nice.

Miinukset: Nothing

Plussat: The service was good & the restaurant was perfect!

Miinukset: It was costly because of the increases on parade day.

Miinukset: There wasn't a microwave in the room.

Plussat: They offer free bottled water! All you can drink!

Miinukset: Unfortunately on Saturday am there was construction that was loud that woke us up, and stopped before 9am. Overall great experience.

Plussat: The happy hour

Plussat: Very convenient location, comfortable beds and nice daily breakfast set up. Directly off the highway near a part of town with plenty of meal options. Our child loves the pool too!

Plussat: Located close to Zona Rosa and airport

Miinukset: Small room & even smaller bathroom

Plussat: The staff were super friendly and accommodating. We were very pleased with the location, and pleasantly surprised by the Kickback! We weren’t expecting an evening meal to be included! Drury is a chain we will happily come back to!

Plussat: Nothing

Miinukset: No heat in my room The hotel smelled like wet dog and grease

Plussat: Provided a safe place to sleep for the night

Miinukset: There was a banging noise that started early Sunday morning. SO much for sleeping late! Short staff-no one at the front desk most of the time. New meaning to OPEN hotel :-)

Plussat: Convenient shuttle. Front desk(Brad) was very friendly and accommodating. He gave us great recommendations for bbq places and things to see. They made our stay very easy and comfortable!

Miinukset: Airport shuttle, friendly staff, good breakfast, snacks and drinks at 5:30

Plussat: Everything met my expectations. When I checked in, staff was amazing.

Miinukset: NA

Plussat: Very nice stay. Staff was polite and professional. Rooms were nice, modern, clean and comfortable. Breakfast buffet was very good and had good selections as well.

Plussat: The meal services and location were great!!

Miinukset: Housekeeping did not have the room cleaned until almost 7 pm!!

Plussat: Very clean and friendly staff

Plussat: Had been refurbished recently

Miinukset: Location

Plussat: We were running later than I said we would check in. Tami at the front desk was so nice. She acted like she knew me called me by name and told me not to worry my room would be here for us when we arrived. She was on the front desk when we arrived and was just as personable when we checked in. She is a great asset to your company!

Plussat: Enjoyed the free breakfast !

Plussat: The room was beautiful, and we were happy to have a room on the first floor (we had requested a lower level). The staff were friendly, efficient, and helpful. The free breakfast provided was substantial, varied, and well-prepared with the breakfast area kept well-stocked and immaculate. The hotel location is in a busy part of the city, but our room and the hotel were very quiet. Also, the temperature of the room was perfect - no adjusting to get the temperature the way we wanted it. And we loved the window shade which kept the room private (no gap in the curtains!) but was easy to raise and lower.

Miinukset: Not applicable.

Plussat: People were friendly and room clean

Miinukset: They took a card for incidentals which they charged $10. For what????? We got nothing while there. Arrived 9:30 pm and left early. No extra charge was necessary - they should have to say what they charged for. Tried to get free internet. They wanted a fee for internet and I declined. The free internet didn't work - all sites were blocked. NOT good for a business trip.

Plussat: When we arrived, we had been traveling for 10 hours. The young man at the reception desk was there waiting for me as I walked in and welcomed me with a big smile. He checked us in efficiently and explained we were on the first floor. We had requested a lower floor and loved our quiet but handy location. This young man set the tone for our visit. Our room was immaculate and very comfortable. We also had a very nice free breakfast before we left. The lady who prepared the breakfast was also very personable, and the food bar was well stocked and clean. Tables were wiped clean immediately after use. We don't always see that. Checkout was quick, with a smile from the person who checked us out.

Miinukset: No dislikes.

Plussat: Helpful and friendly staff

Plussat: Awesome as always.

Plussat: Everything

Miinukset: Could cost less

Plussat: Hotel was very clean. Staff was extremely helpful and pleasant. The breakfast was one of the best we have ever had a hotel. Location for activities was very convenient.

Plussat: Hotel was clean and smelled clean. Room was very comfortable. Bathroom could be bigger but was sufficient.

Plussat: Breakfast was outstanding!

Plussat: Great staff

Plussat: Great location by Power & Light District & Sprint Center! Hotel has great architecture & ambiance! Clean, comfortable new room in the south tower with nice features & amenities. The Reserve Restaurant has a great chef. Our breakfasts were delicious!

Plussat: the vibe, resturant.... location to power and light district!

Plussat: The location is central to so many restaurants and bars. The decor is modern and fresh. The restaurant/bar inside the hotel is very nice.

Miinukset: The view is of a parking garage across the street. The biggest disappointment was the bed. The mattress was so firm it was like sleeping on the floor and the pillows were terrible! Also, there’s no bathroom fan so it was SO quiet, which could be good or bad. I would prefer a little white noise so a bathroom fan would’ve been nice. My husband and I both tossed and turned all night long. As much as I loved the vibe of the hotel I doubt we would ever stay there again just because of the terrible nights sleep. Seriously, the beds and pillows are the worst!

Plussat: The staff was very accommodating and attentive to our needs. Every recommendati

Plussat: Beautiful restoration. Excellent service. Surprisingly intimate in the middle of the city. 2 thumbs up!

Plussat: The Ambassador was really nice. Our room was great and cool looking, giant king size bed was comfy. They gave you free bottled water (as many as you needed), which was nice. The staff was really great as well. The highlight was the complimentary car service and their afternoon / night driver Bert. He was like a personal tour guide and knew a lot about the city. He also had really great restaurant and bar recommendations. He also got us into the Boulevard Brewing Tour last minute, which was booked out for the next six months. I didn't know this guy until the trip, but he really went out of his way to make my wife and I's KC experience worth while.

Miinukset: The bathroom door didn't lock and their was no fan ventilation in the bathroom. The bar downstairs was pricey!

Plussat: The staff were very nice and polite. The ambiance was elegant. The bottled water in the room was a very nice touch. The carpet in the room had a cool pattern and felt really nice on my feet.

Miinukset: The bathroom smelled like sulfur for the duration of our stay. The bed and pillows were very uncomfortable. The pillows were flat and gave no support. The bedding was very heavy but not comforting. It was cold and non-breathable. The mattress itself was not very supportive and felt kinda stiff. We got no good sleep. The water in the shower had two settings: ice cold and scalding hot. The shampoo and conditioner provided seemed to do nothing at all for my hair.

Plussat: We had a lovely stay. We was wonderful being able to just walk to the Sprint Center. We loved the food and drink during happy hour. Everyone was very friendly. The room was very spacious. We will definitely be staying here again.

Plussat: Didn't see any food options at Hotel, but there is a great area of farmer's market/restaurants (good morning spot) in one direction and lively Power & Light district (with good BBQ) in the other. Both are easy walks from the hotel.

Miinukset: Wish they had a hot tub...

Plussat: They allowed dogs and were very accommodating and friendly.

Miinukset: not really

Plussat: Loved the atmosphere of this historic, boutique hotel. It was absolutely top-notch in every way!

Plussat: Beautiful hotel with unique rooms and great location to downtown/Power & Light. We enjoyed breakfast in the hotel but were able to walk to dinner in the evening. Great service too!

Plussat: It's in a good location north of Kansas City. Quick drive to downtown and easy drive to the airport to catch a flight. Nice looking hotel throughout the day. Inside the hotel is a very good design and access to the Internet in the lobby is very helpful.

Miinukset: The road work on Highway 169 has the South Bridge closed which causes a modified route to downtown. It seems to reduce the convenience of the the hotels location. Therefore, not the best choice for spending time South of the hotel right now.

Plussat: Like the location and room

Miinukset: No room service first day. Told maid we were out of the room. Didn’t leave sleep card out. Tv and internet out most of the last day. Very disappointed.

Plussat: Very nice room and good service

Plussat: closeness to the location and indoor heated pool

Miinukset: the hot tub looked like there was snot in it. One of our rooms had an unmade bed, trash in the trash can and sodas and snacks on the table. We were given a second room

Plussat: Bistro food was OK, customer service at the desk was horrible

Plussat: City view room and ambience

Plussat: Clean, relaxed and fine culture "feeling".

Miinukset: No.

Plussat: Nice pleasant place,

Miinukset: You have to pay for a high priced basic breakfast, and the price of the room was higher than it should be in that area

Plussat: The bed was very comfortable. Staff was very friendly.

Miinukset: The water pressure was pretty weak but otherwise everything was very nice.

Plussat: As you know we made these reservations quite some time ago. We asked and paid for two queen beds. When we arrived we found out we had one bed and a sofa. A 6'0" guy on a 5' sofa doesn't cut it. The idiot that gave our room away was Armando Moron.

Miinukset: The name Moron is exactly what this guy is. This was suppose to be a nice comfortable stay but it would have been better to stay at Motel 6 because of this idiot Moron.

Plussat: There was no breakfast

Miinukset: That breakfast was not incl

Plussat: All of it.

Plussat: The hotel is centrally located. The shops and dining area inside are great.

Miinukset: Every since I called the reservation, I have been getting calls from Microsoft from a person with a foreign voice telling me that my IP has been breeched. The reservation form has my address as Bangkok Thailand. What's up with that? I am annoyed.

Plussat: Heated year-round pool & hottub, floor-level patio walk-out, and very nice bathrooms

Miinukset: Elevator Signage for way-finding was a bit confusing

Plussat: Room was comfortable clean good views. Excellent pool.

Miinukset: Hot tub needed cleaning, women’s locker room shows wear and had one shower that never got hot. One small restaurant in lobby has very limited menu. Would like to see better/more dining options.

Plussat: The staff was friendly. Family had a great stay!

Miinukset: Nothing. We had a great time, and can't think of anything that I would change

Plussat: Clean rooms, great view from room of union station.

Plussat: Location

Miinukset: Large pieces of broken glass and small slivers found on the floor. We have small children. Also, there are many unsafe areas for small children with fall hazards

Plussat: Walkway from Union Station was ideal on a cold January 11th icey night

Miinukset: Put up your do not disturb sign or the maids will bust in around 9am

Miinukset: The check in was not convenient. The staff at the front desk the evening I checked in was very rude and told me my credit card was declined when it wasn’t. I set a cup down at the desk with my luggage and he took it and I went back to get it and he

Plussat: big rooms, nice bathroom, view of crown center was great

Miinukset: n/a

Plussat: location and cleanliness and awesome customer service- lots to do around the area

Miinukset: everything was great

Plussat: Great Location with Excellent service and amenities The rooms are very large and comfortable. I highly recommend.

Plussat: Location was good.

Miinukset: Would be nicer if they had microwaves in the rooms.

Plussat: Great service and perfect location to the airport as well as near shopping.

Plussat: Very pretty and clean.

Plussat: Large rooms, free breakfastm free parking, good value.

Miinukset: Nothing. It was exactly what I hoped for, with nice staff, easy access and fair pricing.

Plussat: The room was very comfortable.

Miinukset: Lack of parking, and the fitted sheet on our bed was put on inside out.

Plussat: Everything

Miinukset: Nothing

Miinukset: The temperature in the room was hard to keep and there were no plugs next to the bed to charge my phone. The plugs next to the tv didn’t work. Other plugs were hard to get to except in the kitchen

Plussat: Great stay. Very comfortable.

Plussat: The staff was incredibly friendly. They had a great free breakfast. The rooms were clean. The beds were comfortable. There was even a gluten-free option at breakfast. Which is a huge perk for me. Usually I cannot eat breakfast at hotels.

Miinukset: I was focused enough on the positive that I really didn't find any negatives.

Plussat: We loved the room atmosphere. It was clean and very quiet

Miinukset: I would have given 10's on all but the shower head leaked and wouldn't turn all the way on

Plussat: The food was delicious!!!

Miinukset: Not applicable

Plussat: I absolutely love this hotel. I have stayed everything from a small town Fairfield to a Bellagio penthouse suite. Beds are incredibly comfortable. Bathrooms clean. Lobby bar is great. Staff is fantastic. I am a repeat visitor time & time again. Recommend!

Miinukset: None. Property reasonably priced and a great location near the airport with dining nearby.

Plussat: Room was strong all around, w nice bed

Miinukset: The first room they put us in had a heavy smoke smell. But they were nice about switching us.

Plussat: Great breakfast. Good selection. Tasted good! Our room was spacious and clean. The bed was really comfortable. We got caught in a storm & there was a good selection of food items to purchase. The pool area was clean. Plenty of pool towels.

Miinukset: The weather could have been better!

Plussat: Location

Miinukset: No restaurants

Plussat: The breakfast offered a great variety and was not your typical fruit and pastries. The morning we were there they had eggs, sausage, oatmeal, fresh fruit, yogurt, and a waffle station. It was fantastic!

Miinukset: Everything was great!

Plussat: Clean, comfortable and large enough for our family!

Miinukset: Nothing we didn't like!

Plussat: Great staff, very knowledgeable about area and pleasant to deal with.

Miinukset: Next renovation/update, consider putting in better windows on the interstate side.

Plussat: Front desk agent was very nice

Miinukset: Breakfast starts at 6am & & have to be at work at 6am

Plussat: Good breakfast

Miinukset: I was not informed of the $150.00 fee for a pet. This is outrageous. Don't call this a pet friendly hotel Also, the spa was out of order, which they should have made known before I made the reservation.

Plussat: The breakfast was superb!

Miinukset: When we got there the pool was not ready to be used. It was the whole reason we booked this hotel---so our grandkids could swim during Christmas break. The pool was closed for unsafe conditions. BUT---They sent us to The Marriott up the street to use their pool so all was well. And when their pool was safe we went back there.

Plussat: Great Hotel

Miinukset: Nothing

Plussat: Very helpful staff, large clean room, nice pool and area for the kids.

Miinukset: Late check in time (4pm) when website said 3pm.

Plussat: Staff was very friendly and helpful, everything was clean and tidy.

Miinukset: We had a wheelchair bound grandchild with us and there was no easy access to the building near our room. No handicapped parking and no ramp to access the sidewalk from the parking lot. Inside the room the bathroom sink was too high for her to access.

Plussat: EASY ACCESS FROM HIGHWAY. QUICK AND FRIENDLY SERVICE.

Miinukset: NOISES FROM PETS IN ROOMS.

Plussat: The location was very nice if you are there for the Power and Lights District. It is a beautiful old hotel.

Miinukset: The room we were given was nothing shown when I booked. If had a view of a brick wall and the size of the room was 1/3 of the one shown. I had to call multiple times being put on hold for over 30 minutes once and 24 minutes to notify of late arrival.

Plussat: Location was great right next to the Power and Light district. Very neat and clean. Great service!

Miinukset: Parking and fees were high but overall great experience

Plussat: We needed to be within walking distance of the Sprint Center, and we were.

Miinukset: This is just way too overpriced. Outrageous cost. Location is everything, I guess, but this wasn't actually any different of an experience than staying at a nice Best Western. It cost three times as much for location, and I left feeling foolish and duped.

Plussat: The hotel is historic and beautiful. Our room was large, classy, and had a great view. The restaurants were excellent. The surrounding area was lots of fun.

Miinukset: I would always like a refrigerator in my room.

Plussat: Location to the Power and Light district and Sprint center is great. Less than a 2 minute walk.

Miinukset: Overpriced, our room was mediocre. Toilet did not flush easily, beds uncomfortable, pillows flat, lack of breakfast options. Check in was difficult as the lady did not explain the damage deposit they charge on your card. Room was WAY overpriced.

Plussat: Location, cleanliness, friendly staff

Miinukset: None

Plussat: It was beautiful, I loved the parking garage access and ease, the staff was wonderful, and the rooms were very open and spacious

Miinukset: There was a leak in the bathroom so the floor kept flooding. The bathroom door handle kept coming off Also, the thermostats are hard to keep steady. It was either hot or cold, never between. Everything looks luxurious, but anything possible to keep cheap, they do.

Plussat: good location

Miinukset: Tv remote didn’t work, room was small with a view of a brick building being renovated and all the lights were on all night. Disappointed not what I expected from Hilton!!

Plussat: Staff

Miinukset: Thermostat didn't seem to work in room. Read 67 when temp in room was clearly in mid to high 70's. Shower water pressure was inadequate.

Plussat: Nice pillows

Miinukset: Tried charging a fee for my service dog

Plussat: Location

Miinukset: Useless wifi, no water pressure, no hot water, shuttle was broken down and no alternate transportation was offered, lock didnt work on 1 room, room service didnt speak english and hung up on us 3 times. Horrible hotel, closer to 1 star motel not hotel

Plussat: Everything was very clean. All staff that we encountered were very friendly and helpful, as well as professional in appearance and communication. We had a junior suite, which was very spacious and comfortable.

Miinukset: All the bedding was very soft and comfortable except the sheet we were laying on. Just slightly scratchy.

Plussat: Great location, walking distance to the plaza, nice facility, great fireplace.

Miinukset: The sofa wasn’t big enough for 2people to sleep.

Plussat: Love the 2 room 2 bathrooms

Miinukset: The staff was confused by the fact that I paid online and tried to charge me additional tax and fees. Parking is also very hard for larger vehicles.

Plussat: Staff very friendly spacious clean rooms and great breakfast

Plussat: Great location with easy walk to many shops and restaurants. Staff was helpful and friendly.

Miinukset: Nothing

Plussat: Fireplace Coffee Breakfast Location

Plussat: Room was clean and liked having kitchen.

Miinukset: Asked for early check in but unable to get in earlier.

Plussat: The young woman at the front desk was very friendly. My only negative was in regards to the clothes we inadvertently left behind. When I called, the young man told me they had them and would mail them to us (for a fee of course.) After 10 days when I still hadn't seen them, I called back and the items were still there waiting to be mailed. Not sure if the post office pony express wasn't working that week but she said the they would go out soon. Still waiting...

Miinukset: See above

Miinukset: The breakfast item selection could be better. Like how they do it Europe: good bread, a few kind of cheeses and cold cuts.

Plussat: The hotel was clean, the staff was friendly and helpful, and the close proximity to the country club plaza

Miinukset: The hotel was described as to having an indoor pool, which it didn't

Plussat: The breakfast was good.

Miinukset: There is no pool or spa or hot tub at this location. Despite conflicting information from various sites. None. My kids were very disappointed. The room was super humid while somehow managing to be freezing. We could not get the air conditioner to kick off so it ran loudly all night. The room smelled funny and the beds were extremely uncomfortable. I am a huge fan of Marriott hotels but I wouldn’t stay at this location again if they paid me.

Plussat: Staff was wonderful. Very clean hotel and great location

Miinukset: The bed was extremely uncomfortable