Kanton hotellit Baiyun

Plussat: Bed was comfortable

Miinukset: The stuff couldn't speak English

Miinukset: The front desk staff Need more training in international standard (not local standard) customer oriented service.

Plussat: Nothing

Miinukset: This hotel stuff stolen 3 tablets from my room , 1 Lenovo , 1 HTC , and one Samsung , I was planning to fix them as I am in China , and after I left the hotel I discover that they are stolen , I asked the hotel to investigate but no replay till now , I will go to the police if they didn’t replay I also don’t recommend this hotel at all , ur not safe inside with ur belongs .

Plussat: Excellent

Miinukset: Nothing

Plussat: Just good value for money. Clean

Miinukset: All was fine

Plussat: The beds were comfy

Miinukset: The staff there are horrible and very rude to international customers. Once you are a visitor and a person of colour then they don’t want to assist you.

Plussat: The only thing I like about this hotel is located at lake side, which it has a decent view and some quietness.

Miinukset: The hotel is old, you can see the water mark on the ceiling. The light is very dim so that you wouldn't see the flaw (very dusty, not clean in some area) of the room. Plus is very hard to call for a cab if you need to go out.

Plussat: Very good for this Prize.

Miinukset: It’s a old property.

Plussat: Transport to the Canton Fair

Miinukset: No one could speak the bare minimum of English so for an international hotel this was poor. Food was poor in the hotel restaurant. Cleanliness of room Poor Coffee in the rooms was in sachets with sweetener...what about diabetics??

Plussat: The hotel as a beautiful view. It's very relaxing and the rooms are spacious. Breakfast is good

Miinukset: I had no water in my room on arrival. There was a cockroach against my wall. The ladies came to kill it, it fell on my pillow and left the blooded pillow in my room. On the website they advertise they have Spa facilities, which they don't. They can also expand their dinner menu.

Plussat: It was a nice pleasant oasis to go to. The rooms were really surprisingly spacious and comfortable for what I paid. The lakeview was really lovely.

Miinukset: There was a wedding reception at the time and so it was a bit noisy and I felt I was intruding walking around the areas in which there were celebrating.

Plussat: Our taxi pulled up to the best looking hotel in the area and we were impressed with general look of reception, restaurant and view. Out of the two reception staff, one was young and slightly disinterested and the other more senior who knew very good English. Our room was nice. Good over all aesthetic however, the bed is hard and definitely nothing more than a two star sleep. The view and the pool are so lovely. It’s very beautiful and takes you out of the city hustle and bustle. We climbed the mountain which is 9K away and costs about ¥45 to get to. It was brilliant and had great views. We recommend going before 11am to miss the crowds. We sat round the pool on our second day after our hike. As relaxing as it was for one hour, we then ended up being totally consumed by a wedding and in a photo shoot which meant we couldn’t use the pool. The staff were very helpful and sweet. Especially around meal times. Our waitress was really on the ball and took a huge amount of pride in her duties

Miinukset: Our taxi pulled up to the best looking hotel in the area and we were impressed with general look of reception, restaurant and view. The staff had trouble finding our booking- we think this is because booking.com isn’t a common method of booking for this particular hotel. Out of the two reception staff, one was young and slightly disinterested and the other more senior who knew very good English. We asked about the local area and things to do- neither of them had many ideas which wasn’t an encouraging start. I’ve lived in China for a bit so I know there isn’t a great deal to do in this area within 5K however the odd restaurant recommendation, directions by bike to Biayun Mountain and local shopping areas wouldn’t have gone a miss. There are bikes to hire onsite for ¥800 deposit however the local routes are not comparable to bike holidays such as Yangzhou. Our room was nice. Good over all aesthetic however, the bed is hard and definitely nothing more than a two star sleep. Shower had last guests thick black hair in and the repaint job was incredibly sloppy. Under the side table was dirt and what looked like the stalk of a large bunch of grapes. Obviously, the cleaning department needs more attention from management. I do think this is slightly unforgivable as it’s kind of basic to present a clean room. The view and the pool are so lovely. It’s very beautiful and takes you out of the city hustle and bustle. We climbed the mountain which is 9K away and costs about ¥45 to get to. It was brilliant and had great views. We recommend going before 11am to miss the crowds. We sat round the pool on our second day after our hike. As relaxing as it was for one hour, we then ended up being totally consumed by a wedding and in a photo shoot which meant we couldn’t use the pool. I’ve seen this problem on other reviews and think this is once again managements fault for not notifying people accordingly. Breakfast offers a fair selection.

Plussat: Beautiful view on the lake. Quiet place to relax and unwind.

Miinukset: A night club across the road can be noisy after 9 pm. Ask for a room on the quieter side.

Plussat: The lake and mountains are truly beautiful

Miinukset: The first room that was supposed to be a superior room the smell of mould hit you as soon as the door was opened the grouting around the shower and around the wash hand basin was black with mould so I said I was not prepared to stay in that room I was taken to another which was exactly the same so again I refused it I was taken to a lakeside view room which was spotless but was asked to pay nearly £17 more a night so I said no The delightful young lady said to wait and she would try and find a clean room Half an hour later she returned saying that she had found a clean room It was fine The bed was rock hard I had a Chinese lady stay with me for one night and she said even by Chinese standards the bed was very very hard I asked for several duvets, which were provided very willingly and they made it just about bearable but only just it was still very painful The cleaning ladies were a delight we laughed together when the TV remote didn’t work infact when the TV wouldn’t work at all we all had a good laugh

Plussat: Comfy bed, large room, amazing bathroom

Miinukset: Staff could be happier. Say hello when you walk past. Breakfast needs a major rethink. Not good quality and cold. Unexpected for the star given to hotel. Even though boutique and small no reason for poor food quality. Had to fight to get breakfast as booking.com said included. Hotel said did not. This happened both days of our stay.

Plussat: No fridge, in room safety locker. No complementary coffee or tea. Poor breakfast Overall staffs are good and helpful.

Plussat: The location is quite good. Close to the metro station and about 10 minutes drive from the airport. The free airport transfer was pressed on me, though I declined for other reasons, it was good to know that it exists.

Miinukset: The lady at the checkin was quite unprofessional and unpleasant. She gave me a smaller windowless room rather than the twin room I booked, and claimed it was an upgrade. It took a lot of back and forth during which she amazingly "stopped understanding English" and was not helpful. The concierge on the other hand was nice and helpful, using the phone to make translation. The breakfast was quite poor.

Plussat: Breakfast is not good should include the Western foods. Same manure for all 6 days and all chinees foods.

Miinukset: Breakfast

Plussat: design and size of room,near to subway and many restaurants in guangzhou with this Price is the good and reasonable Place I recommend to stay

Miinukset: the wifi and internet isnt good but its not very bad

Plussat: The breakfast was good. Rooms are nice and clean.

Miinukset: Difficult to communicate with staff in English. The location is a bit far from the Canton fair. Could not use the swimming pool due to construction, which was a disappointment

Miinukset: The smell at the hotel entrance was horrible. The lobby smelt horrible!

Plussat: The housekeepers were good

Miinukset: The reception was too bad and cleanest is zero

Plussat: There was a lady called Leo,she was of great help. Thank u Leo for your excellent customer service

Miinukset: I asked for a late check out to 6pm,when I exceeded by 20minutes,they couldn't help me,they charged me for a whole day which I didnt find fair enough.

Plussat: Gym

Miinukset: Internet is weak in rooms and not even fast when connected

Plussat: The location

Miinukset: The staff too rude, we are staying second time, and the problem is repeating

Plussat: Position is ok, not far from airport (CAN). big room, modern open design and ambient lights the more expensive rooms come with beamer and white wall shower and bathroom clean and separate Do not expect much english by receptionist.. they speak chinese mostly, but checkin worked in a few minutes, since I had prepaid already!!

Miinukset: A LOT.. eg: below door a 2-3cm gap, IF you like you could watch into the complete long rooms ;(( same goes for the door spy.. so previous guests deactivated it with tissue^^ also quite noisy, you hear anything outside.. especially funny in front of elevator, where we just pressed the button.. entered, then heard a woman scream during sex ;) TV chair was still dirty from ejaculation/ass print of previous guests the extra lights for desk and living room almost disassembled itself lightband behind bed also needed some professional touches to work properly 80-90% of movies came with extra cost airport shuttle was fast, but cramped early morning

Plussat: The price is good, and it is not too far from the airport. Other than a stained carpet in the room, it was pretty clean.

Miinukset: The staff speak no English. Forget about calling the hotel. I tried calling them from the airport about the shuttle, but they spoke no English whatsoever; the clerk just turned on an electronic voice that said “I’m sorry, my English is not good.” With the help of information desk personnel, who spoke a little English, I was told where to catch the shuttle, including the license plate number of the vehicle. However, when I finally did get the shuttle, after three hours of waiting and miscommunicated instructions, the vehicle had a different license plate, and the name of the hotel (I assume that’s what it was) on the vehicle was written only in Chinese. If you don’t speak and read at least a little Chinese, you will find this hotel challenging.

Plussat: Maybe the best budget option around Guangzhou airport

Plussat: The trolley wheeler was missing and the staffs really went level by level to hunt for it. I salute their dedication to service

Miinukset: The breakfast could be better especially the Milk & soya drink. They use powder type which is bad teste. I would have given them excellent / higher rating.

Plussat: Close to airport and free shuttle to and from airport

Plussat: The rooms are massive with nice bathrooms, really clean, and ours was quiet and did not smell of smoke. There's also a projector with some free movies available to watch. There is a traditional Chinese market not far from the hotel which is fun to explore and a park not too far away as well. Overall, we enjoyed our stay here. Only struggle was the shuttle.

Miinukset: The free airport shuttle on the way to the hotel is impossible to catch. Even if you succeed in contacting the hotel to send the shuttle to get you, they won't make an effort to look for you at the airport, so you'll miss it. Plan on taking a taxi there, and then use the free shuttle going to the airport. It's nice that the breakfast is included, but just note that it's a traditional Chinese breakfast, so if you're not used to it, you may not enjoy it. Options include congee, steamed buns, fried rice etc.

Plussat: Facilities, cleaning and location are good.

Miinukset: I booked room before I go to there and already paid with my credit card. When I reached to there, they charged second time by cash. And they said it will be refunded when I check out. But they didn't give me back over charged money. I contacted them many time. But no action. Reception staff lied to me. I'll not stay at that hotel again for my trip.