Kata Garden Resort

The location of the property is excellent close to the beach, restaurants etc.

The hotel is old and showing its age. The front of the property is a little better taken care of but as you go up the hill to the rooms in the back it is really run down, light fixtures, paths, walls crumbling and paint peeling and no one seems to care to clean up as they walk by. Most of the fountains are broken and not running. The manager Duke was at the breakfast bar every morning yet I never saw him once inspect the staffs work. They seem to do the least amount of work to enhance the property. Breakfast is very very poor, probably the worst we have had on our 20 years of travelling and never changed the whole week we stayed at the resort. No effort or attention was paid to the quality of food provided to the guests. One sample of juice each morning, the lettuce was brown and the meat in the stir fries was almost rancid. For breakfast you were given the choice of 1 boiled sausage (weiner), 1 slice of boiled ham (bologna) and 1 slice of what we are presuming is bacon. The restaurant staff was not properly trained and with the amount of people it could get very confusing and there got to be a lot of shouting and shoving amongst the guests as they tried to order there eggs. We booked in July for a stay in late Feb early March and requested a Deluxe Double Room with the understanding that these rooms were available close to the pool and higher up. We requested a lower room close to the pool area as we are seniors but were given rooms 3008 and 3009, so high up the hillside you almost need a tuk tuk to get there. Our rooms were filthy, the bedside tables were dirty when we arrived and did not get cleaned once in the whole week no matter how many hints we left, bathrooms had cobwebs and an old dirty rug, the balconies and floors were filthy and never washed so your feet were always dirty. Would NOT stay here again and would NOT recommend anyone else to stay here either.

Nothing.

This stay should have been cancelled and refunded. Because of the Corona Virus, all other hotels and flights helped us. Only Kata Resort did not. Traveling would have meant exposing a 1 year old baby and a 6 year old boy to a high risk area. I am sorry Kata Resort prefers to take advantage of people financially. For the record: we re quested the wave of the non refundable policy nearly 4 weeks bofore check-in date. We still lost the entire money.