Etsi halvat lennot: Kenya Airways

Plussat: The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great.

Miinukset: The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass.

Miinukset: I’m still in Nairobi because they delayed the plane

Miinukset: My flight never left Kigali and neither etihad nor Kenyan was able to help

Never take Fly 540 flights

Plussat: Nothing

Miinukset: 3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life.

I won't travel with Kenya Airways again

Plussat: Once we got on the plane, everything was okay.

Miinukset: Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end..

Food...basic and disgusting

Miinukset: Needs to improve a lot, so far one of the worst catering services ever faced.