Klaipeda hotellit lähellä Theatre Square

Plussat: Big suite Perfect location

Miinukset: A/C broken, customer service is lacking. We got back late to the room and found that the room was hot, and the air conditioning was broken. The hotel was fully booked for the festival "Juro Svente", so the staff was unable to relocate us to another room. We could not open the windows to cool the room because there was a load restaurant and busy square below, with smokers under the window. The room was hot and we were stuck. The person at the desk explained that others were having similar issues, and offered a fan to cool a family of 4. Upon checkout, we explained that the reason we booked the hotel is because it had air conditioning, and that we had an uncomfortable night. We were offered a "soft drink" for our terrible night. We asked for the manager and waited a long time. She was very friendly, but not very helpful. In the end, after explaining that our expectations were not met for a "luxury" hotel, the manager offered nothing. After a half-hour of back-and-forth, "It's our fault that we let them know earlier that it was broken" she finally offered a 20% discount, but because my card was already charged she would need to wire the refund to my account. That was a week ago, and I still haven't seen it.

Plussat: This hotel was amazing. The room was gorgeous and had excellent appliances. The staff was very friendly and helpful. The hotel restaurant is amazing Armenian food and I could have eaten there every day. The Turkish coffee was especially delicious.

Miinukset: It is a bit far from the downtown area, so be prepared to walk for 10-15 minutes.

Plussat: Other reviewers say the location, staff, price, and atmosphere were very good. I would not really disagree. However, we paid too much for a double and had cold showers, so we feel other potential guests should hear what can happen here. My rating would be 6.

Miinukset: At 10:30PM my wife took a shower and the water was very cold. She called the staff and was told, " Oh, many people must be taking the shower now. Try later." This meant that cold showers were not unusual. I tried later and the shower was very cold. The next day, we saw people waiting to check into the hotel. We decided to take a shower early. We tried at 630PM and the water was very cold again. No other reviewer mentioned cold water; if we knew there were cold showers, we would never have gone to this hotel. The listing for our room also said "maximum 2 people", so we thought we were getting a double. I most probably did not read the listing carefully enough. Our room had a double and a single bed. We thought we were paying for a double, but we paid for a triple or a family room.