Kumarakom hotellia

Plussat: Extremely helpful & always smiling staff and employees . We will keep coming back to this resort.

Miinukset: WiFi connectivity was bad but it is not the property's fault but signal is poor.

Plussat: A great place to spend vacation together with our wonderful NATURE. Also it would support a business and a team so passionate about preserving the nature and the community they are located

Plussat: The location and ambience are great. The dact that they follow the sustainable principles makes this hotel special. There are many nice activities included in the package like the great yoga sessions with Naveen, afternoon tea by the lady on her boat, and the traditional dance and music performances. The staff are very cheerful and helpful.

Miinukset: The Wifi connection was a bit complicated but the staff tried their best to help us.

Plussat: Liked the staff and the welcome piper.

Miinukset: Didn’t like the seats around the place. They were so uncomfortable. The pool was too warm and not at all refreshing. The flooring in the heritage rooms was lethal. So slippy although property was lovely. Felt the massage was overpriced.

Plussat: We spent 4 nights at Coconut and we are very happy about our experience. Everything was perfect. ACCOMODATION: we stayed in a cottage with a fantastic open air bathroom (great experience!), comfortable beds, everything well cleaned. From our cottage we could admire a wonderful view on the lagoon. RESTAURANTS: excellent quality and service both at the main restaurant and the fish grill one (great lobster eaten!). SPA: we had a 4 days package and the kindness and professionalism of the ladies there will remain in our heart. A massage is an experience that can't be missed. YOGA&MEDITATION: we really appreciate both sessions. The atmosphere is magic and the teacher is a very kind person willing to make us feel better. Highly recommended! Of course we will come back!

Plussat: The resort is located at a very calm and peaceful..one of the most beautiful places and lots of activities to do. Kalaripayattu on sat and sun was amazing

Miinukset: nothing

Plussat: Everything

Miinukset: The place is best for couples or honeymooners

Plussat: Lake kumarakom is beautiful- one of the most peaceful and beautiful places I’ve traveled. If you’re a nature lover (esp birds) this place is a must. The resort lives up to its reviews- it was such a sanctuary. I wish I could have stayed here longer- I definitely would return. I especially enjoyed the sunset cruise on the lake.

Miinukset: Nothing!

Plussat: Well presented with very attentive staff. An excellent location and well worth a visit.

Miinukset: All in all a really good resort. Not able to find anything that was a disappointment.

Plussat: The pool villas! You step right out of your room into the long, meandering pool. Swimming at night ( till 9 pm anyway) is a magical experience The rooms are beautifully done up and spotlessly clean. You wont see plastic anywhere. I loved the open to the sky bathrooms too. The staff is amazingly polite and hospitable. The food at the main restaurant was decent, breakfast could have been better. Loved the entire experience mainly due to the pool outside my room

Miinukset: Nothing.

Plussat: Property is just exceptional. The Staff have a great understanding of customer experience and they make sure that your stay is beyond expectations. The Food at the sea food restaurant is some of the best seafood I have eaten. Especially thier fish curry. A staff member Mr Kavi's photography skills are better than most professionals. He Made a simple request for a photo into a full-fledged photoshoot. And the photos are exceptional.

Plussat: Everything you will ever need is inside the resort

Miinukset: 1. The power plugs in room is very outdated and there is no available adapter inside the room, you have to ask and they will get you one adapter only. 2. The main restaurant is very very overpriced, the variety is poor and the food is average. 3. They gave me 3 wifi password and refused to give me one more for my kid.

Plussat: It is pure luxury. Amazing location and facilities.

Miinukset: Nothing to say negative

Plussat: The pool is very impressive. It’s best to have a pool villa as access is very easy plus the villas have seats outside them. The restaurant was good as well, and the staff very good.

Plussat: the food was very tasty.

Plussat: The extremely accomodating and helpful staff, a nice and warm pool area, sumptuous breakfast with cuisine from Kerala... It was all what we expected and more. The 4 nights we had there sped past us and we only wished it had lasted longer. A special mention to staff members Kuku and Vinod for helping us out. We'll return at some point in time.

Plussat: location, staff, swimming pool, lush greenery

Miinukset: no privacy in the private pool areas,staff even other guests walking all the time

Plussat: Nice view of the lake Good breakfast buffet Friendly staff

Miinukset: Many mosquitoes with inadequate mosquite netting in the outdoor shower area Dinner buffet is not good Nothing much to do Pool maintenance is poor with algae growth on steps and tiles. Ran out of bath towels Inadequate room lighting Overpriced Room looks tired

Plussat: Absolutely loved the generous pool and amazing view lake

Plussat: Very nice location with a beautiful infinity pool. Good array of dishes on the menu and it was very well curated. Staff was friendly and helped us with the food and everything else. They also have a functional gym if you want to get in a quick workout. The also good part is that they organise a tour in the evening to watch the sunset and also have different cultural programe every evening. They also have a well built spa and they are through professional.

Miinukset: The service was a tad slow. You have to follow up multiple times to get stuff delivered to your room.

Plussat: Very well laid out. Large pool and quite close to the lake. Being a small property it tends to be a quiet place

Miinukset: Nothing much to complain

Plussat: Overall nice resort apart from the above

Miinukset: Swimming pool need more attention especially the kids section which was not clean

Miinukset: The property is not as expected like the brand park Regis. It's just a three star property. Rooms are okay only

Plussat: Staff attention to guests

Miinukset: Food quality not commensurate with rates. Unclean swimming pool with blue green algae growing on all 4 walls of pool-health hazard. Gym non functional. The resort is not living upto Taj brand name. Will require serious improvement.

Plussat: Really great staff

Plussat: Amazing food but but expensive (expected for Taj), lots of activities for family and kids, backwater feel, big rooms,

Miinukset: Property is bit dated but well maintained, rustic look

Miinukset: Not maintained, especially the pool

Plussat: The breakfast was really sumptuous & the restaurant staff took great care to ensure that we had a great meal. The location too was a picturesque one

Miinukset: Nothing really

Plussat: Excellent rooms , amazing hospitality, spacious, great ambience

Miinukset: Taj charges double the taxi fare to be picked up or dropped from the airport. They should work something out with the local taxi association.

Plussat: Location of the property excellent

Miinukset: Lake maintenance in side property not up to high standards

Plussat: The overall layout of property with rooms around lake is stunning . Taj has an excellent reputation of impeccable service and this hotel is no exception. The flora, lagoon and beautiful cottages made our stay truly memorable

Miinukset: The extra bed in our room wasn’t very comfortable.

Plussat: The spa and pool facilities

Miinukset: Not very modern facilities in the room . WiFi is very patchy and there is a restriction of 2 devices per room

Plussat: The appam and dosas were great

Miinukset: They need to provide dormitory or bunk type beds for chauffeurs

Plussat: Amazing rooms and friendly staff. Lovely pool

Miinukset: Breakfast could have been a bit better

Plussat: The location and the staff at the place especially Ms Athira who made us really comfortable . The surprise complimentary cake for us newly weds was something so sweet of the team

Miinukset: The outdoor bathroom had dirty walls with couple of spiders hanging plus the doors to enter it was jammed. Reaching out to the room service or dine in service was quite a long task. After calling around 5-6 times plus requesting for a call back you will reach the service desk person . These are the minor things to be looked at but overall it was a pleasant experience .

Plussat: Fantastic food, great location...speed boat (Mr Rajimon) is the best

Miinukset: Room cleanliness could be better

Plussat: The room was amazing and the bathroom even more. We enjoyed the swimming pool and the sauna.

Miinukset: The staff is not well organized. The restaurant is just ok, doesn't worth the price. We were expected a dance show during dinner time, it was only two boring musicians.

Plussat: The resort day activities and facilities were fantastic

Miinukset: The rooms were rundown and unmaintained. Unfortunately they didn’t have functioning electric adapters for the old design electric sockets which didn’t fit new electric appliances

Plussat: Excellent cuisine, room is well equipped and the staff is very friendly. We enjoyed the sunset boat trip that leaves the hotel at 5pm.

Miinukset: The tours offered at the hotel are priced well above tours available in Kumarakom. The pool is nice but needs some maintenance (tiles missing). The resort could do with some more entertainment (cultural dance, cooking class etc). There was relatively little to do and the place was quiet.

Plussat: The property is so amazing and has mesmerising scenery. I really enjoyed the musical concerned organised.

Miinukset: The Ayurveda massage (Abhyanga) wasn't so great as expected but overall not so bad.

Plussat: Nice and convenient place on Kerala backwaters. Beautiful sunset view. Very nice pool. Rooms are ok but nothing to be excited. There are nice terraces outside where you can admire the sunset and the lake. There is a variety of food in the restaurant and most of it is of good taste and quality. Overall the experience was pretty positive.

Miinukset: Bit soulless type of resort. There are a lot of rooms on a relatively small landplot so you have the impression that it is bit crowded.

Miinukset: There was no bar in this restaurant. Food was also not good. Bathroom tub was quite old.

Plussat: The location and the service was excellent.

Miinukset: Overall it was a good stay but some Maintance / upgrade of the pool area would be a good think for the long term good.

Miinukset: Problems with my prepaid card. The installations are very old. For the price we paid, I expected much more.

Plussat: The location of the resort is great. However, one should ask for the lake facing rooms, number of which is limited. The other rooms only face a small garden/lawn.

Miinukset: Reception staff not helpful. I wanted to know where I could hire a houseboat for the day and they were unwilling to give any information. Later my driver found out that there are several available of various types a short drive towards Alleppy. Perhaps the hotel wants guests to only rent the shikara and speed boat which the hotel has contracted with. Though the booking website mentions mini bar in the room, it is only a fridge with non alcoholic beverages. The hotel should clearly mention that they do not have a bar. Food is quite bland and there are no continental dishes available. The adjoining property has frequent late night parties with loud music which is quite disturbing.

Plussat: Location, but any property in that vicinity would have provided such views.

Miinukset: The service, despite it being a 4 star resort, was appalling. We had booked four rooms and there was something wrong in all of them. Torn bedsheets, lack of cleanliness, insects crawling on the bed, cigarette butts in our toilet and no appropriate staff members to address these lapses. No proper welcome, we were just asked to sit, in an unenthusiastic tone, as if we’d done something wrong. Guy with the glasses in the reception just loves his phone, hardly ever let it go. No concierge services - we were refused a simple taxi booking, but strangely a foreigner couple in front of us had no issues booking theres. Overall a very bad experience for my family, we were 9 adults with 3 children. One of the worst and poorly maintained hotels I have ever stayed in. First and last.

Plussat: Location just in front of bankwater. Restaurant manager was very good and customer friendly. His name was Sajan I think.

Miinukset: Property is very old, need immediate attention. Furniture is very old. Grass in lawn was not cut until second day on our stay. There were leaches in bathroom, omg. Pool beds were very old and damaged, no one cares there to replace them. Pond in front of reception was extremely dirty. Not enough options in breakfast Bathroom tub was very old. Open space in bathroom doesn't have shower then whats the use.

Miinukset: Room is very small

Plussat: The place was clean and quite, near the lake. The bathroom very large. The staff helpful.

Miinukset: We had dinner in the hotel: it was served in a very bleak room and far too expensive. Breakfast was poor. The windows were sealed and facing the garden where people talked until late at night.

Plussat: Clean, nice room.

Miinukset: A bit far from anything. Not easy to get around.

Plussat: The external beauty is awesome with good landscapes but the interiors are old with no proper A/c in room and price is also high for food orders...room size is also very small and no place to hang used clothes...

Miinukset: Look of the bungalow is good from outside...

Plussat: It was clean and the setting was quite and peaceful. With lovely flowers and a small creek surrounding the homestay.

Miinukset: Unfortunately, there were mosquitoes in the room. However by the second day they were gone.

Plussat: I like the ambiance

Miinukset: not applicable

Plussat: it is really safe for everyone and they gives the correct suggestion for us. They charge me minimum charge for houseboat and their home stay is awesome and it's houseboat all so.

Plussat: This is the second time, I stayed in this property and the overall quality of this accommodation, and especially the exceptional behavior of the staff was always great.

Plussat: Very bad stay

Miinukset: Very bad

Plussat: The hospitality of staff was excellent. The food was specially cooked as per our requirement and specification. Wonderful experience to have spent time in this property.

Plussat: location and other arrangements are excellent.

Miinukset: during night time coming to stay is very difficult because there is lighit in the streets or in the road and it is difficult to locate

Plussat: I would like to recommend it for family and couples. The location is simply superb. Staff is very supportive and provides a good service. As per my experience, it's the best relaxation destination in Kumarakom.

Plussat: The staff were great. I opted for the cheaper rooms out the back but they made sure I used the lake front area at my leisure. I was really happy with the food provided on the property too. The resort is so quiet and restful. I would stay here again. Thank you everyone for making my stay so comfortable.

Plussat: Nice place to stay in with family. Quite, beautiful location backed with good co-operative staff and nice food. Whenever u want to spend silence time, consider it :)

Miinukset: All is good :) No complaints really !

Plussat: The food was good and had authentic taste even though they had limited option. The taste met the expectations. The view to the lake was refreshing and we could see lot of houseboats as well as fishermen rowing across the boat. The staff were also quite friendly as well as helpful that made our stay comfortable.

Miinukset: The latch of the bathroom had broken that let all the mosquitoes inside the room. The room also did not have any mosquito repellent that disturbed our sleep. We did inform the authorities but it wasn't repaired on time.

Plussat: The overall resort has a typical architecture of Kerala that is soothing to the eyes. The swimming pool is good.

Miinukset: The cleanliness could have been better. The washrooms were not very clean. There was not a proper supply of toiletries. Only soap is made available and nothing else.

Plussat: I enjoyed staying in a quintessential Kerala house - a perfect confluence of naturalness, vernacular architecture and modern amenities. The staff, particularly Rex and Susan, were very warm and courteous and took excellent care of me. They arranged an Ayurvedic massage treatment for me and readily booked taxi rides as needed. The food was mas made to order and impeccably served. I loved using the swimming pool.

Miinukset: The heritage home is located quite close to a temple - and for some odd reason, the temple would play religious songs on a loudspeaker all through the night - as such my sleep was broken and unsatisfactory.

Plussat: We arrived at Tharavadu Heritage Home on a hot afternoon and enjoyed the pool very much. It is a beautiful traditional Kerala little palace, built in 1870 and full of character. We love this kind of places and feel very lucky when we stay in one of them. We are a couple with two sons aged 5 & 7 and it was great that they offered a very large room with 2 double beds. The A/C, the hot water and the WiFi worked all well which was a bonus. Very helpful staff.

Miinukset: Even though we liked very much the place, it could improve a lot with a bit more of attention to details to make it look better looked after...

Plussat: Lovely staff, very available to solve all issues immediately. However the hotel should invest in staff training. Good thing about this experience is that all our future accommodations will be great.

Miinukset: I believe the staff has never been trained to cleaning. Although they were available to clean everyday, the entire facility is completely dirty and there’s a lack of maintenance everywhere. The first room that was provided hasn’t been cleaned and so we request to change which they accepted immediately. On the second room the bathroom was a nightmare and we had to buy bleach and clean it by ourselves. The pillows and the sheets were full of stains and we had to buy pillows on the store outside the facility. The AC worked properly but no filters and extremely noisy. The food was ok. Definitely no value for money as standard was very low.

Plussat: Everything

Miinukset: Location in booking. Com

Miinukset: Toilet is not all maintained, showers not working properly. Only good about the Place is AC is good

Plussat: Nothing at all,

Miinukset: This is absolutely cheating... No one on this Planet could give them more than 1 star rating at their very best. How come they are classified as 4 stars Hotel ????!!!!! You people at Booking.com should clarify that !!!!! A very dirty towels with brown stains, used bed sheets from previous visitors not being changed, ripped off wall plaster in the room, uncooked chicken at dinner... Actually it was a nightmare, thanks god it was only one night...