Kunming hotellit Wuhua

Plussat: Location

Miinukset: Room was hot , air con didn’t work even after they tried to fix, for five star you would expect better

Plussat: The room is spacious and clean. If the bed was comfortable and the pillows were superb. I was delighted with the white fungus desserts the hotel send to the room and the rose biscuit every night when they came in for the night turnaround. It was a great "treat" especially after a whole day out at the dry weather. Great location and near to a lot of eatery stores.

Miinukset: It is a bit pricy

Plussat: The hotel is ok, big rooms and clean

Miinukset: A lot of problems with the payment...On the app we booked the room for a price but at the hotel they tried to overcharge us for more than 1000 yuan.... Only we the help of a Chinese friend (the staff barely speak English) we solved the problem and paid the right price... Annoying...

Plussat: The location was ideal and it was one of best kept hotel I've managed to stay in, (most of my hotels are 5 star). Meticulous attention to detail.

Miinukset: All was excellent. Keep up the great work.

Plussat: Very good location

Miinukset: We did found some English speakers among its stuff but it was way less than other 5* hotels we've been at in China.

Miinukset: Hotel is not really apt for international travellers as the staff's English speaking capacity was limited. Also, they had problems finding our reservation

Plussat: Location, walking distance to shopping center and there are lots of food store around there. Near MRT station. 40 mins to airport by taxi around RMB90. Room , good enough for 2Adults and 2 small kids. 2 beds (1350w) . Both room and bathroom are very clean. Food, breakfast is a combine eastern and western. Very nice local food provided during breakfast.

Miinukset: Nothing

Plussat: Cloudland and Upland my two options whenever I go to Kunming

Plussat: The staff was helpful and friendly. The breakfast was good. The rooms are very comfy and clean.

Plussat: Really nice hostel with a great menu! A really clean hostel!

Miinukset: There is’nt aircon in the room, beside it was really hot, the mosquito’s came for several parties on my legs. Not that greay for me :)

Plussat: I can't complain about the location, it's a 5 minute walk from the subway station, has a fantastic food market 2 mins around the corner, and is close to bus stops.

Miinukset: Quite a few things were wrong with this hostel, for example; the hostel has no cooking facilities or storage for food, we are not allowed to bring any food or drinks into the hostel, the bar is open to everybody including non guests so most of the time random Chinese people were hogging the pool and ping pong table all day and night. Also, when we did get to play pool or ping pong, at 11pm precisely the night staff employee (holding a torch) slowly approaches the common area, turns off the music and we aren't allowed to continue playing. And in an international youth hostel I find this pretty lame. It's like we had a curfew to uphold. We were however allowed to sit in the bar area inside until 12, but once the clock strikes midnight..... you guessed it, we were kicked out. Furthermore, one late evening I come back and I wanted some water, the night staff employee wouldn't open the fridge because apparently they aren't given a key! He was quite rude to me because I was disturbing his sleep so I ended up walking 15 to the nearest shop at 2AM alone to buy water. I found it very displeasing and unfair. I'm sure there were other things wrong but I'll leave it there for now.

Plussat: -The staff was nice and helpful, (and speak english). -The beds was comfortable with curtains for privacy. -The hostel restaurant was nice.

Miinukset: -The amount of mosquitos there was a bit too much, The whole ceiling above my bed was full of mosquitos bodies..

Plussat: Comfortable place to meet fellow travellers. Nice rooftop. Good atmosphere. Good location. Would stay again!

Plussat: Helpful & friendly staff

Miinukset: Nothing

Plussat: We enjoyed every minute of our stay: the room was very clean, brand new shower, aircon was not too loud. breakfast was delicious (bacon, sunny side up, toast, jam, butter and a glass of juice). We also ordered food from their restaurant: simple dumplings and tuna salad: very good! Very cozy cafe with live music on Saturday night!

Miinukset: We followed the "walking tour map" on the wall but wish they also had more convenient tours: we ended up going to the Stone Forest by ourselves but it would have been more fun to go with other travelers. The girl at the reception told us their tours are organized by an external travel agency.

Plussat: location was good, room was nice, food in the restaurant was ok. over all it is a good place to stay

Miinukset: the private shower is so small, and water pressure is not good also, when we arrived the guy at reception did not know how to give us a room, we had to wait for 20min for someone to check us in

Plussat: Lilly is the best receptionist ever!!

Miinukset: The shower facilities are a hassle

Plussat: Friendly and well located hotel.

Miinukset: English language proficiency. Sometimes difficult to communicate on phone.

Plussat: The bed was comfortable.

Miinukset: It’s a little bit misleading. The price advertised on booking.com is not the final price as tax and service charge not included. Plus the swimming pool was closed due to rain season, but it didn’t mention in the hotel description.

Plussat: Position. Gym

Miinukset: This hotel in not prepared to host guests and meetings at the same time. During the meeting period breakfast changes totally, lowering the food quality; I had my breakfast standing, no place to seat...; I’ve waited the elevator for 15 minutes, because too crowded. Meeting guests must have a dedicated area for breakfast, lunch and dinner! No matter if you have the DO NOT DISTURB light on, they call you by phone to make up you room. One evening I got back to the hotel my key didn’t open (red light), at the front desk they told me the deposit was not enough...I was sure I’ve paid the room charges in advance plus deposit, but they are not prepared to speak English so they took only the deposit. While I was arguing for that miss understanding one of the front desk woman asked me if I was sure I will check out the day of the booking check out, implying I was I cheater and she was so offensive to me. This woman is not appropriate to stand the customer service front desk of 5 star hotel!!! She must be fired!!! Fortunately a front desk man speaking a good English and understanding the situation made his best to solve the problem apologizing for the mess. Any way I had to pay everything in advance, room charges and extras!!! I’ll never get back to this hotel!!! Not a 5 star hotel. This is not my first time in China and in Kunming but is the fist time I’ve faced such a bad service.

Plussat: The location was good near to restaurants and the shopping area. Breakfast was good . The staff were very friendly and they go out of the way to help customers. I had a problem with sim card - they goes with me to shop to fix it,,, excellent support.

Miinukset: Nothing bad.

Plussat: This hotel comes with very good location as it is not far away from the airport and from the railway station (Kunimng Station). The bed is quite okay in size for two adults and a kid about three years old. The table and reading lamp is really useful for business travellers, and the food they offer for breakfast is really tasty, and have a strong balance between the demands from local and western customers.

Miinukset: There seem to be some disconnections on the communication between booking.com and the hotel. I asked for a change on my entry date due to a sudden fever that attacked my daughter. Things were going smoothly but went something wrong later when I realized via the phone that my reservation has been cancelled. Though the booking has later been recovered after some efforts by both booking.com and by local staffs at the hotel, it shocks me a lot. Please feel the embarrassment of making international calls to booking.com in UK asking them to confirm that the reservation is still valid when I am on a train that travels at the speed of 300km per hour and the signal is really challenging. However, the staffs from this hotel prove to be very helpful and I got two rooms successfully before my arrival at Kunming that night~

Plussat: 1) The bed and pillows were to my satisfactory. Room is quite clean. House keeping staff for my room is very friendly and good manner. 2) The afternoon staffs in the Business Center are helpful and good manner as well.

Miinukset: 1) The restaurant which serves breakfast, several food items temperature are lukewarm condition which is disappointing. Should have more western style items on catering the foreigners. 2) The supervisor at the concierge counter was not friendly while I request hotel airport drop off arrangement 3) I was looking for a blue colour pen from Business Center but they only have black colour. I then went to front desk on asking the same thing and their response is the same as the Business Center. I have to go to a convenient store to buy one. Being a well known hotel brand, the hotel must cater and resolve to the guests’ needs. Quite disappointed on this issue. 4) notice the room safe does not function. Contacted hotel staff on the issue. After waiting in the room for over 30 mins, no one showed for assistance. Disappointed

Plussat: Nice hotel close to the city centre of kunming and not far from the train station. Staff very helpful especially when we couldn’t catch the train and we went back to the hotel and they organised a driver for us.

Miinukset: Nice hotel and rooms. No complaints

Plussat: Prompt service. Excellent breakfast.

Miinukset: Staffs are not welconversant in English

Plussat: location is pretty good only within ten minutes walk to the pedestrian zone. staff was able to arrange convenient and reasonable priced driver to visit stone forest, comfy beds and black-out curtains

Miinukset: the hotel is a little bit worn-out, like a 20-30 year-old 5 stars hotel...visible stains on curtains, armchairs...clogged shower drain..all in all, not the best business card for a 5-stars international hotel chain

Plussat: Atmosphere was ok.

Miinukset: Service at check in was slow, need to improve.