Kunming hotellit lähellä East Pagoda

Miinukset: We arrived at this hotel late evening on 2 June on transit to Lijiang. Instead of single-use slippers, there were only two pairs of leather lookalike slippers in sealed thick plastic bags with notice on the package that said “NOT FOR A GIFT”...”RMB110”.... “IF OPEN THE PACKING SHALL BE REGARDED AS USED”. After looking around to confirm the lack of alternatives, we managed to cut open the bags and used the slippers. Next morning at 5.30am, we checked out and were asked to pay RMB220 for the two pairs of slippers we had used and left behind. The hotel staff even brought down the slippers for us to bring along. We had a flight to catch, registered our objection and left knowing that we would be back again in five days time and hope to resolve this then. The front desk staff handling this also admitted they had received similar complaints from other guests who had made the same mistake and on the ridiculously steep charges for a pair of leather lookalike bedroom slippers. We returned to the hotel on 7 June, again on transit to return to HK the next day. We raised the “slipper incident” and spoke to their manager-on-duty. She came back and reiterated that the room we stayed at had an amenities basket with single-use slippers included. We told her we had checked the room on 2 June and found none, and that it was actually an inconvenience for us to struggle to open the plastic packaging. Her only response was house keeping had pictures to prove we left the slippers in the room on 2 June; hotel policy requires single-use slippers be available in all rooms. She did not even once apologised for the situation, and through her reply, put the blame on us and insinuated we lied. We were very disappointed with the hotel for 1) charging RMB110 for a pair of bedroom slippers when providing such amenities is a common practice for more hotels are ; 2) not providing single-use slippers in the room we stayed in and; 3) didn’t even offer a simple apology.

Plussat: Super hotel that exceeded all our expectations. Great big spacious rooms equipped with smart showers, good heating, comfortable bed. Awesome staff that were super friendly, professional and helpful. Great breakfast. Couldn't ask for more! Would move in to stay permanently if I could.

Miinukset: Nothing

Plussat: Friendly staff

Miinukset: The spa, gym, and pool had already been under construction for 5 months and no date for reopening was set. So, it would have been fair not to advertise with these facilities.

Plussat: all thing is ok

Miinukset: nothing

Plussat: The hotel is noce for who come from another city by train station ,,,only 500 meter - but to the nanping street it’s about 1 hour walk

Miinukset: Nothing

Plussat: Very clean with no cigarette odour, nice breakfast, nice food at Chinese restaurant, room bigger than other hotels, friendly staff.

Plussat: Tremendous range of dishes both Asian and western

Miinukset: Very poor selection of cereals and no yoghurt

Plussat: Very quiet. Good location.

Plussat: Location

Miinukset: Room was hot , air con didn’t work even after they tried to fix, for five star you would expect better

Plussat: The room is spacious and clean. If the bed was comfortable and the pillows were superb. I was delighted with the white fungus desserts the hotel send to the room and the rose biscuit every night when they came in for the night turnaround. It was a great "treat" especially after a whole day out at the dry weather. Great location and near to a lot of eatery stores.

Miinukset: It is a bit pricy

Plussat: Central location, nice and spacious rooms

Miinukset: Some of the staff need some training on English language for international guests; reheated stale food often served in the otherwise sumptuous buffet, you would not expect that from a supposed 5-star hotel

Plussat: The location was ideal and it was one of best kept hotel I've managed to stay in, (most of my hotels are 5 star). Meticulous attention to detail.

Miinukset: All was excellent. Keep up the great work.

Plussat: Very good location

Miinukset: We did found some English speakers among its stuff but it was way less than other 5* hotels we've been at in China.

Miinukset: Hotel is not really apt for international travellers as the staff's English speaking capacity was limited. Also, they had problems finding our reservation

Plussat: Excellent, nice view breakfast location in top floor of high rise building in middle of downtown. Comfortable room. Walkable sightseeing and shop till you drop and unlimited dining and (outside) drinking opportunities around. Metro station for Western Hills visit and airport very close.

Miinukset: WIFI terrible, open unsafe connection, low bandwidth. No international TV channels. Basic Asian and continental breakfast buffet. No fresh yoghurts, only a sweet dairy product, no muesli, only unhealthy processed, baked commercial grains containing sugar, very strong overcooked breakfast coffee, limited bread selection with all them containing sugar....!, limited choice fresh fruit. In general enough choice but far away from the top class 4/5* breakfast buffets we experienced elsewhere in China. Anyway, enjoy the view and plenty of top restaurants around.

Plussat: Best location possible and a truly great breakfast!

Plussat: Breakfast and dinner were good, there is shopping centre around. 45 min from airport .

Miinukset: The staff dont speak English and was very hard to communicate

Plussat: The location is very good, close to shopping malls and subway.

Miinukset: The staff just couldn’t be bothered with what I had to say. Very unwelcoming check in and check out. Need to teach your staff how to welcome international guests.

Plussat: Location

Miinukset: It was 24'C no air condition.. inside room quite hot.

Plussat: 18% if price were added to the cost of accommodation. It should be included in the price and shown upfront. The 18% charges should not be in the fine prints and excluded in the price that was displayed. Very misleading and not honest .

Miinukset: As mentioned above, the final price (subject to 18% charges) should be directly reflected (it should not be excluded and in the fine prints).

Miinukset: No air conditioning during our stay period (Apr) although website states that the hotel had aircon.

Plussat: Friendly and well located hotel.

Miinukset: English language proficiency. Sometimes difficult to communicate on phone.

Plussat: The bed was comfortable.

Miinukset: It’s a little bit misleading. The price advertised on booking.com is not the final price as tax and service charge not included. Plus the swimming pool was closed due to rain season, but it didn’t mention in the hotel description.

Plussat: The bathrobes and slippers

Miinukset: The shower gel and toiletries in the bathroom had not been topped up and were half empty. The bath had hairs in it and was not cleaned properly. There was dust on the glass in the bathroom and in the desk on the room. There were stains on the desk and this made it look old and tired . The WiFi did not work in the room .

Plussat: The location was good near to restaurants and the shopping area. Breakfast was good . The staff were very friendly and they go out of the way to help customers. I had a problem with sim card - they goes with me to shop to fix it,,, excellent support.

Miinukset: Nothing bad.

Plussat: 1) The bed and pillows were to my satisfactory. Room is quite clean. House keeping staff for my room is very friendly and good manner. 2) The afternoon staffs in the Business Center are helpful and good manner as well.

Miinukset: 1) The restaurant which serves breakfast, several food items temperature are lukewarm condition which is disappointing. Should have more western style items on catering the foreigners. 2) The supervisor at the concierge counter was not friendly while I request hotel airport drop off arrangement 3) I was looking for a blue colour pen from Business Center but they only have black colour. I then went to front desk on asking the same thing and their response is the same as the Business Center. I have to go to a convenient store to buy one. Being a well known hotel brand, the hotel must cater and resolve to the guests’ needs. Quite disappointed on this issue. 4) notice the room safe does not function. Contacted hotel staff on the issue. After waiting in the room for over 30 mins, no one showed for assistance. Disappointed

Plussat: Nice hotel close to the city centre of kunming and not far from the train station. Staff very helpful especially when we couldn’t catch the train and we went back to the hotel and they organised a driver for us.

Miinukset: Nice hotel and rooms. No complaints

Plussat: Prompt service. Excellent breakfast.

Miinukset: Staffs are not welconversant in English

Plussat: I have stayed several times in this hotel, it was good. this time is the best and the staff upgraded my room.

Plussat: Nice place to play pingpong and pool with the locals

Miinukset: Shower a bit small

Plussat: - beds all have curtains and outlets - lockers - each floor has showers and toilets - hot water available - friendly staff - nice upstairs terrace - good space in cafe to hangout - Pool and ping pong table - close to subway and also bus to airport - reasonable distance to main downtown area - fair price for it all - available washing machines for fair price

Miinukset: - cleaning staff begins cleaning rooms at 9am when check out is at 12pm - nowhere to hangout really after 11pm - no true lounge area outside of connected cafe - WiFi could be better

Plussat: Comfortable beds. Easily accessible. Great beer selection at the bar. Good atmosphere.

Plussat: everything is perfect! Good location. it's near to Line 3 Panjiawan subway station. Clean room and quiet environment. Friendly staffs. and also you could make lots of kindly people there.

Plussat: This hostel is not a simple hotel, it’s a totally renewed facility, comfortable, well cleaned, well managed, staff is great. Its bar has several kinds of beer. I will certainly recommend this place to all my friends who come to Kunming.

Miinukset: Don’t eat their hamburger. It’s terrible.

Plussat: Most helpful staff

Miinukset: Western guests might find the breakfast a bit limited

Plussat: The executive room was really nice. The bathroom had a western type of toilet and good shower. The bed was soft and comfortable. No noise from neighbouring rooms, only some noice from the street. The friendly staff at the reception could speak some English.

Miinukset: The hotel seemed to be mainly for Chinese business men and tourists, and accordingly the breakfast was purely a Chinese type, however, very comprehensive. It had been my choice, so there is actually nothing to complain about. I got freshly fried eggs but did not get ham or bacon because of language problems.

Plussat: Staff are good , friendly and professional.

Plussat: Amenities were not bed. Staffs were very kind.

Miinukset: Nothing

Plussat: The swimming pool is pretty good and a sweet surprise.