Kunming hotellit Guandu

Miinukset: We arrived at this hotel late evening on 2 June on transit to Lijiang. Instead of single-use slippers, there were only two pairs of leather lookalike slippers in sealed thick plastic bags with notice on the package that said “NOT FOR A GIFT”...”RMB110”.... “IF OPEN THE PACKING SHALL BE REGARDED AS USED”. After looking around to confirm the lack of alternatives, we managed to cut open the bags and used the slippers. Next morning at 5.30am, we checked out and were asked to pay RMB220 for the two pairs of slippers we had used and left behind. The hotel staff even brought down the slippers for us to bring along. We had a flight to catch, registered our objection and left knowing that we would be back again in five days time and hope to resolve this then. The front desk staff handling this also admitted they had received similar complaints from other guests who had made the same mistake and on the ridiculously steep charges for a pair of leather lookalike bedroom slippers. We returned to the hotel on 7 June, again on transit to return to HK the next day. We raised the “slipper incident” and spoke to their manager-on-duty. She came back and reiterated that the room we stayed at had an amenities basket with single-use slippers included. We told her we had checked the room on 2 June and found none, and that it was actually an inconvenience for us to struggle to open the plastic packaging. Her only response was house keeping had pictures to prove we left the slippers in the room on 2 June; hotel policy requires single-use slippers be available in all rooms. She did not even once apologised for the situation, and through her reply, put the blame on us and insinuated we lied. We were very disappointed with the hotel for 1) charging RMB110 for a pair of bedroom slippers when providing such amenities is a common practice for more hotels are ; 2) not providing single-use slippers in the room we stayed in and; 3) didn’t even offer a simple apology.

Plussat: Super hotel that exceeded all our expectations. Great big spacious rooms equipped with smart showers, good heating, comfortable bed. Awesome staff that were super friendly, professional and helpful. Great breakfast. Couldn't ask for more! Would move in to stay permanently if I could.

Miinukset: Nothing

Plussat: Very quiet. Good location.

Plussat: Friendly staff

Miinukset: The spa, gym, and pool had already been under construction for 5 months and no date for reopening was set. So, it would have been fair not to advertise with these facilities.

Plussat: all thing is ok

Miinukset: nothing

Plussat: The hotel is noce for who come from another city by train station ,,,only 500 meter - but to the nanping street it’s about 1 hour walk

Miinukset: Nothing

Plussat: Very clean with no cigarette odour, nice breakfast, nice food at Chinese restaurant, room bigger than other hotels, friendly staff.

Plussat: Friendly staff.

Miinukset: Old furniture. Poor wifi. Shower was not working properly.

Plussat: Tremendous range of dishes both Asian and western

Miinukset: Very poor selection of cereals and no yoghurt

Plussat: Service with a smile

Miinukset: Nothing

Plussat: big room, good lighting, clean and firm bed

Miinukset: noise out side (road construction from morning until late at night not ventilate (AC not cool, window can open just for breathing, small bed room not ventilate)

Plussat: location and breakfast excellent

Miinukset: it is a pity that nobody speaks English

Miinukset: Very nice staff, most of them don't speak English but they are always willing to help somehow. Good quality price ratio.

Plussat: Good location; friendly staff; nice breakfast; spacious and clean rooms... pretty much everything.

Miinukset: Nothing really.

Plussat: We felt very comfortable in family room. Big, comfortable beds, clean room and bathroom,lots of towels. They even put us free fruit and milk in our room. The kids got for free a set of toothbrush and toothpaste. Very nice! Breakfast also good, rich choice of Chinese and western for every taste.

Plussat: Great pillows

Miinukset: They tried to charge me for a towel that was stained before they even tried to wash it. It was a stain that goes away just by washing it. There aren't non smoking floors, but a simple message that advice you not to smoke in bed

Plussat: Very spacious room. Excellent pillows. Excellent breakfast. Good location

Miinukset: Stuff hardly speaking English

Plussat: Nice hotel but very slow at receiption. The hotel looks nice inside and out, but there is wired odor from the bathrooms.

Plussat: The staff are very helpful and friendly. They checked us in very early. After a long night on flight, it was really nice to be able to rest in bed, especially for our daughter. This made our first day so much more comfortable. Truly appreciate it. The location is very close to metro station and of walking distance to central area. The room is spacious and clean. Has everything you would need. Wifi is good too. Breakfast has good variety of food. Overall very happy with our stay. Thank you!

Miinukset: Nothing really

Plussat: Spacious, comfortable room. Good bathroom. Located within walking distance of Kunming Railway station and plenty of restaurants.

Plussat: The location near central train station

Miinukset: While the hotel and the room is supposed to be non smoking, people were smoking in the corridors and there was a heavy smell of smoke

Plussat: apple and.memo.to.us

Miinukset: little bit.expensive

Plussat: The room is very comfortable and clean. Very convenience to train station and airport. You can enjoy local foods around the hotel, even during mid night there are food cart around selling foods.

Miinukset: The room air-con is not cold enough. Some level corridors can smell smoking.

Plussat: This is the second time I book and stay there. Good location and nice food around the area. The room is very big and clean. Very comfortable stay.

Miinukset: NA

Miinukset: A bit pricy for the room.

Miinukset: Everything was Excellent.

Plussat: The location to train station and airport is very convenience. The room is big and clean. Foods outlet can be found around the hotel.

Miinukset: The air-con is not cold enough.

Plussat: Location was very good as I was in transit. Its not more than 30 minutes away from airport. It costs me around 6-10 usd per trip to and fro from the hotel in a taxi from the airport. They speak English (not all staff) but you will get what you need. As my check in was late night, I had to order some food and surprisingly they provide meals at midnight! The lady helped me to get a multi-plug for my laptop. Hotels usually don't provide those as per my experience. They are attentive and they put effort on making sure your stay is comfortable.

Miinukset: There was an option to choose an airport shuttle service but there is not enough information on cost and follow up or confirmation of pick up from hotel. Finally when I found out about the price of the airport pick up it was costly ( I guess that is limousine which is a fair price for it ) but a normal taxi arrangement with moderate price would be a lot more helpful for all kinds of customers. The hotel and staff is nice and transportation facility would be a cherry on top of the cake!

Plussat: Friendly and helpful staff. Very polite.

Miinukset: Nothing

Plussat: Location cool

Miinukset: There is a brothel on the 5th floor which calls each room every night to offer massage service. It's really annoying and i would never stay there again

Plussat: Decent quality for its quality for transit passenger.

Miinukset: It is not easy to call the free shuttle when I arrived.

Plussat: The staff took the I it ia time to give us a wake up call even though we did not ask for it. Pleasantly surprised.

Plussat: Good price and close to the airport without the airport noise.

Plussat: Close to airport, shuttle service to airport departures every hour and is free of charge, Authentic area surrounds the hotel

Miinukset: No drink/coffee/tea at breakfast, very cold rooms, A/Cs didn't work Complicated pick up from airport although flight number etc was provided

Plussat: Clean, friendly, close to shops. Free water

Miinukset: English isn’t widely spoken, but I made do

Plussat: Staff were friendly

Miinukset: No proper heat in room

Plussat: The airport help desk spoke English and helped me locate the shuttle driver (it helped that Booking.com lets you save the address in local language - SO helpful!) once contacted, the hotel sent a driver, this was extremely helpful as no one spoke English, and he came to pick me up from the info desk and walked me to the little van we piled in to, drove at 120km/h to the hotel about 10 min down the road. The same driver/van came to pick me up from the hotel again 4 hours later when I had to go back to the airport ( i was just on a 8 hr layover )

Miinukset: No heating, very stark and cold room/place. Very dated hotel. No clear understanding or signage for finding the complimentary shuttle.

Miinukset: There were Too many commercial papers in the room.

Miinukset: There was a terrible smell when I arrived. Some kind of smoke smell very strong. I went down for my breakfast that was included and no one understood what I was talking about. There was no breakfast, no coffee, not even hot tea. No one could speak English.