Kushiro hotellia

Plussat: Loved the staff,

Miinukset: The food was fresh but same menu for 3 days. Onsen was great . Good location to go exploring.

Plussat: Onsen was great and a great view of Lake Akan and Mt Oakan

Miinukset: The buffet dinner and breakfast wasn't up to my expectation. Room was a bit too hot with the heater on.

Plussat: Good dinner and breakfast

Plussat: service and room and hot bath is very good. The location is close the Akan Lake and the view is fantastic!

Miinukset: If The shoes locker change to the auto locker will be perfect.

Plussat: Nice staff and spacious room with lake view. There are two hot spring with different view in the hotel.

Plussat: Great that it is linked to sister hotel Wings so that we can use both Onsen.

Miinukset: The roof Top Onsen had some algae floating around.

Plussat: Great room, very friendly staff. The onsen is great.

Miinukset: The food is everyday the same, would be nice to have more variety even the food quality is great

Plussat: Buffet and hot springs are great!

Plussat: We had a beautiful traditional tatami room with a great view over the lake. The onsens are amazing, the outdoor one was a highlight of our holiday. Buffet dinner was very good, especially the Japanese food. The souvenir shops in the hotel have some nice things and were surprisingly good value.

Miinukset: Staff are very helpful but a miscommunication about whether a particular bus stops outside the hotel disrupted our plans slightly. I think most people who stay here are on organised tours and so the staff aren't so used to providing information of this kind.

Plussat: The hotel overall is quite good. Room space is ok for japanese standards. Onsen also is quite nice but depending the season, the prices can be quite high actually. i would not pay more than 100€ for a city like Kushiro.

Miinukset: Probably it was high season since they had a day off in Japan during my stay, which made the price of room increase quite a lot actually. TV channels are quite poor also, not big choice overall. But its good choice if price is right.

Plussat: We were on the —12th floor with expansive vistas over the bridge, river & out to sea. Japanese Tatami room was very clean & well laid out with a great bathroom. The onsen on 13th floor was lovely & clean & the outdoor onsen was special. Breakfast was good with a range of options @2000 yen. The transfer shuttle (taxi) to station was a surprise bonus. Good bbq charcoal restaurant (#3 on the flyer) was a highlight. Helpful staff at desk (extra pillows for knee injury) & restaurant (free ramen at 2130 each night) were all a bonus.

Miinukset: Not much - meets all needs

Plussat: Free ramen and pajamas. The receptionis staff (male) is kind and helpful.

Miinukset: They charge additional cost for children (¥3,000/per night) which make room become more expensive. I have 2 kids and stayed for 2 night.

Plussat: Good local, nice rooftop onsen, very good breakfast and complimentary ramen before bedtime

Miinukset: Nobe

Plussat: The hotel provides free yummy ramen for supper.

Miinukset: The carpark space is limited and we have to park elsewhere.

Plussat: late night instant noodle is fine. Location can't be better. plenty of shops around. Staffs have been helpful. Hot spring is very nice if not during busy hours. Note that if you have a mini van is it not possible to park in the hotel. You would have to park in a nearby parking lot. And the hotel charge for parking.

Miinukset: room is very small and poor bed sheets. Facility is a bit old. Don't think you can open window for fresh air. Not notice to put out for house keeping to clean or don't disturb .

Plussat: The location is close to fisherman woo which is a bus terminal to some prime Destinations. The room is nice and comfortable thought a bit small. One of the staff speaks a good English that we could converse with during our stay, the breakfast is awesome.

Miinukset: Most of the staff didn’t speak English well enough to communicate. We had slight misunderstanding during breakfast order. Shuttle was done by taxi that was driven by their staff, which somehow make us puzzled as they didn’t explain to us that the taxis are their shuttle service.

Plussat: Short walk to the train station, amazing restaurants, and fun things to see around the area. The onsen was BEAUTIFUL and so clean and THAT VIEW! definitely recommended staying here when in Kushiro!

Plussat: Comfortable stay with good breakfast, outstanding for the money you pay.

Miinukset: None

Plussat: Location was very nice. At the park snd close to many restaurants and good bars.

Miinukset: Ver booked a small double room, which was really SMALL.

Plussat: Value for money. Nice pillows!!

Plussat: Outstanding service and great view over the harbour

Plussat: Front desk very very helpful inspite of language barrier ... kudos

Miinukset: Cafe ... staff communication breakdown

Plussat: Easy to locate with paid parking on site. The room was clean and comfortable with good amenities. It is a short walk to the river and harbour. There are also restaurants nearby. Enjoyed our stay.

Miinukset: Nothing much.

Plussat: The room decor

Miinukset: Nothing

Plussat: The location was great, not too far from the Train Station and the views over the water and the snow covered buildings was beautiful. Good sized room, clean and modern. Dinner in the main restaurant downstairs was very nice, which is great as it was extremely cold out and we didn't want to leave the hotel.

Plussat: 4 choices of onsen, great view from dining restaurant

Miinukset: Limited choice for breakfast buffet.

Plussat: Hot spring is great

Miinukset: Everything is so good and it could be even better if the location can be closer to station

Plussat: The rooftop open air onsen was the highlight.

Miinukset: Meals at HAPO were very very poor.

Plussat: Great hotel and restaurant. Magnificent lake view hot spring

Plussat: Good

Miinukset: No

Plussat: Lake view was great, room size was nice

Miinukset: Unluckily the big outside bath was closed during my stay, weather was also too windy to stay outside for long time, so didn’t have much to do

Plussat: Great hotel. Location with nice lakeview but a pity we couldn't get the window seats for breakfast. Wide selection of food.

Plussat: Good facility. Location very good.

Miinukset: Expensive and not worthy. Especially dinner buffet, expensive and less choice, big disappointment!!! Receptionist is not friendly and not patient

Plussat: beautiful lake view, nice surroundings

Miinukset: too many people at dinner buffet, not well organized.

Plussat: Amazing view of the lake Friendly staff Nice buffet meals Bonus show

Miinukset: Small room for 5 people. The staff at reception informed us that the onsite onset was open all night but when we got there at 11:00 pm we found it closed.

Plussat: good view of the lake from the room. although it was raining. we could sit in the room.

Miinukset: very old look in the room. had issue in bathroom. Staff quickly fix that. having said that, there is a hole in the bathroom. they covered in towel. also, the shower bath tub did not have railing to hold. A safety issue. when we booked hotel, breakfast and dinner in hotel was mandatory. we paid very high amount. 95% food are meant for japanese. just manage our food somehow. but we could save lot of money if we took our breakfast and dinner from nearby store. It is not fare to force people to include dinner and breakfast.

Plussat: We enjoyed your breakfast and dinner buffet. The early breakfast at 6:30 A.M. and early dinner at 5:30 were good especially for the seniors.

Miinukset: The bathroom is a little too small; we felt cramped using the toilet.

Plussat: Good price for partial lake view room.

Miinukset: Need to park a distance away and take shuttle bus. Big hotel that cater for tour groups. Very noisy and crowded. Not relax. Restaurant was struggling to cope with big crowds during dinner time. Again... noisy and crowded....!!!

Plussat: Onsen and rotenburo was fantastic

Miinukset: I had a very smelly of previous smoker customer!!

Plussat: The roof top pool is amazing, the view of sunset from water...an unforgettable experience. The buffet is also great.

Miinukset: The room looks old, the window is a bit damaged, and smells smoke. According to the standard of the hotel, and the price, it’s a bit disappointing.

Plussat: Great atmospheric view, Delicious and plentyful food. Great rooftop pool

Miinukset: The restauraunt is too large and can get a bit too loud.

Plussat: Room was ok, good food and good location

Miinukset: Bathroom is tiny! Pillows are hard.

Plussat: Great location, not far from the JR station and able to walk to central Kushiro shopping area. Some small local bars close by that had nice vibe for eating and dining. Great breakfast provided by the hotel. Very helpful staff.

Miinukset: It was a little too hot, but we were able to open the room window. so all good.

Plussat: Free coffee in lounge Easy car parking on site Close to railway station for food

Miinukset: Nothing

Plussat: Good location very near to JR. Bus terminal is just behind the hotel. Twin room is spacious. Complimentary breakfast provided. Coin laundry is available too.

Miinukset: Too bad they don't have hot bath facilities

Plussat: The location is awesome - easy walk to train and bus station. The shower was nice and the breakfast buffet had a lot of options.

Miinukset: The room was very hot and stuffy, which made it hard to sleep. Because it was December, the central air was set to "heat." I wish I could have opened a window or turned on a fan.

Plussat: The room was large. The hotel was in a great location, being about 3 mins walk from Kushiro station and the bus terminal. The complimentary breakfast was nice.

Miinukset: The room was overly warm and the bathroom was quite small.

Plussat: The location was great The breakfast was great The room was clean, a bit small.

Miinukset: The temperature in the room was warm. We could not control ourselves except for opening window which did help

Plussat: Functional as excepted and excellent customer service, very welcoming and helpful.

Plussat: The location is good. The airport Akan bus just stop beside the hotel.

Plussat: Ideal location and good size room.

Plussat: Great location and Comfortable room. Breakfast was great with a good variety of Japanese and Western food.

Miinukset: Parking was a bit tricky as it gets busy.

Plussat: Good location, close to the MOO, and the tour bus stops right in the front of the hotel.

Miinukset: The mattress is old and bouncy. The pillows are extremely flat that even stacking 2 of them still not enough.

Plussat: Good Location

Plussat: They staff tried hard to be helpful. The service was excellent. The variety of dishes for breakfast was great and having the labels in English was terrific. Loved the view on 17th floor.

Miinukset: The carpet in the room had stains on it.

Plussat: Good sized room, easy walk to station, close to wharf.

Miinukset: Room on the western side was very hot when we arrived in summer. The air conditioner was off. On request, staff showed us how it worked, but an hour later room still hot. Only eat in option open was top floor restaurant with limited, expensive menu.

Plussat: Very nice location. There is bus stop right in front of the hotel, which is also the bus stop for White Pirika Line 1-day tour.

Plussat: Very good location. Short drive to MOO and Washo market. Nice view from high floor room .

Miinukset: Laundry room located just outside back entrance. Apprehensive clothes after washing or drying being stolen. Guest parking sometimes full and have to wait for another car to leave.

Miinukset: The hotel was very much in need of renovation, very run down also very overpriced for the state of the place, most expensive place in our two weeks of travelling around Japan and the worst accommodation of them all.

Plussat: Fantastic lake view, Ice cream, coffee, toiletries at onsen

Miinukset: Price, limited choice for dinner

Plussat: Free parking, location.

Miinukset: Not used to sleep on floor.

Plussat: Location on lake is amazing.

Miinukset: No wi fi-in room.

Plussat: Location is great and the onsen is reasonable - the lake views from the rooms are beautiful and staff were friendly.

Miinukset: This place is very dated - like going back to the 1960s. No wifi anywhere in the hotel, very dated dining and leisure facilities, and although the place is clean it’s just a bizarre experience to stay - a bit like a time machine. Not terrible for a night but definitely quirky!

Plussat: Location was excellent right beside the lake.

Miinukset: The hotel is ageing and seemed overpriced for what we received.

Plussat: It’s ok, very tired needs a revamp. Why on earth they use the space at the back of the hotel with beautiful views of the lake to park cars is beyond me! Rooms are ok but tired, it’s like being in a 70’s movie which I quite liked in a way but it is tired. Breakfast was ok nothing special. Windows are knackered, thought they were left open as they were so drafty. I could everything downstairs at the hotel entrance.

Miinukset: Oops wrong way round Location ok.

Plussat: Breakfast is good.

Miinukset: Staffs can not understand English. This makes 30-minute parking for Check-in not smooth. Check-out time is before 10:00am. Checking out at 10:30am is not agreed unless paying extra...

Plussat: location

Miinukset: staffs can not understand english

Plussat: Good location, staff very helpful.

Miinukset: Room too warm.

Plussat: Yes as per price

Miinukset: NA

Plussat: Very basic accommodation at a fair price.

Plussat: Close to the city center, very clean and comfortable

Plussat: Clean. Breakfast was a nice bonus.

Miinukset: Only smoking rooms available. Expensive but nothing else available.

Plussat: Toilet is clean. 5 mins walk to 7-11. Provides lots of little convinces like defrosting liquid for car wind screen (to melt snow). Free ramen etc.

Miinukset: Not much to dislike. Only minor complaint is the temperature of the room can't be precisely adjusted. Tends to be a bit too warm for my liking.

Plussat: You have everything you might need! ☺️ Even free ramen if you like! Very clean and comfy! Highly recommended!

Miinukset: Nothing

Plussat: The reception people were so awesome, we had to cancel part of our trip because the Mashu train line was closed. The two receptionists literally spent an hour helping to rearrange our plan and book things on the phone with us - such legends.

Plussat: I especially liked the free evening ramen. Nice touch.

Miinukset: The 500 parking charge.

Plussat: The location was really close to the train station and the bus terminal. Everything about this place is great. The room is quite large for Japanese standards and the breakfast was amazing! The Hokkaido potato salad is so delicious and the homemade pudding on offer is so silky and delightful that you want another, even at breakfast! All the local to Hokkaido food is labeled as such and even if you think you may not like it, just try a little. The first day was a giant tempura prawn... so juicy and crunchy! The second day was a cream potato croquette. It was rich, creamy, and hot. Perfect for the -13 degree morning. On our last day, there were tempura oysters. I tried one and it was delicious! I am not normally a fan of oysters, but these had a gentle taste and just slightly salty to remind you of the ocean. The bath salts on offer make your skin feel so soft and luxurious. There are three types, try them all! You will not be disappointed. The room has everything you need and there are extra pillows in the hall to choose from. You will also find cups, saucers, glasses, plates, and extra tea if you need them. For the price, you cannot beat this hotel. The bed was soft enough for me. I really hate hard mattresses. I slept really well here. There were much more expensive options near the train station, but I would stay here again in a heartbeat! The staff is excellent and they are always on hand to help you. There is also a 7-11 across the street for when it is too cold to venture out to find a restaurant.

Miinukset: I did not want to leave!

Plussat: They had everything and then some extra stuff ie. free laundry, charging cables (upon request) and they even serve free ramen at night. Their staff are also friendly and professional. Will definitely plan to stay in this hotel chain for my future trips to Japan. Very value for money.

Miinukset: Quite a distance from Kushiro station

Plussat: Hyvällä paikalla oleva siisti hotelli. Iso huone. Aamupala erinomainen. Suosittelen lämpimästi tätä hotellia.

Plussat: Friendly staff and nice sized rooms. Nice touches like a selection of bath salts and a decent breakfast.

Miinukset: No onsen at the hotel and over the bridge from the main city so a little walk for dinner.

Plussat: Nice modern comfortable hotel in good location. Plenty of eating options nearby and only 5mins walk to fisherman’s wharf where you can get off/on airport buses and Akan sightseeing buses. 15min walk to Kushiro Washo market. Excellent formal Japanese breakfast provided and staff are all very friendly and helpful. Complimentary venison curry and drinks are available in the evening (did not try). Would definitely stay here again if in Kushiro. Great value.

Miinukset: Nothing !

Plussat: Nice view by the river, very helpful staff, great breakfast .

Miinukset: It would be nice to have one or two English speaking channels on TV.

Plussat: Location was very good but facilities were dated and there was no food service available after we arrived from a long days travel and were not well. Understand that on Sunday night no food from hotel available however would not allow us to order food in. If not prepared to provide service there should be flexibility for guests to make alternative arrangements.

Plussat: We loved the breakfast. The buffet had everything we could want and the breakfast sets were amazing gourmet delights.

Miinukset: We liked everything. The hotel was fabulous and our 7th floor room gave us a great view of the bridge and harbour.

Plussat: Location is good and near the restaurant

Miinukset: Nothing

Plussat: Very friendly and helpful staff. Nice lounge for guests with some complimentary food & drinks. Recommended great restaurant for dinner.

Plussat: Location and public bath. The staff almost doesn't speak English, but are polite. They also provided me with an air humidifier when I asked for one.

Miinukset: None. For its price it had all it could, maybe missing the free breakfast.

Plussat: Very close to train station. Short walk to places to eat.

Miinukset: Nothing.

Plussat: The room is clean and comfort. The staffs are kind and nice. We live on the top floor and have nice view. We believe we get the great deal and worth for return. The location is excellent and facing the JR station. Walking distance to MOO & Heshang Market.

Miinukset: This is no chair in the room.

Plussat: Located just beside the bus and in the opposite of JR station. Really convenient.

Plussat: The location is very good, just in front of the station both bus and train.

Miinukset: Some of the staff is quite rude.

Plussat: Hotel next to the JR station and bus terminal, very convenient location.

Plussat: Location is superb, opposite the train station and near Washo Market.

Plussat: Breakfast

Miinukset: Room a bit small

Plussat: The buffet is very nice, human size and lots of delicious food in it. The tsuruga group onsen is definetly worth it. Highly recommended to enjoy winter onsen and akan Park.

Plussat: Amazing view of Lake Akan from the room, only a 2 minutes walk from the Lumiya Night walk, shuttle bus to sister resort with amazing onsen, meals were great.

Plussat: Staff in the restaurant is friendly and helpfully .

Miinukset: Dinner is not I expected thought is tradition of Japanese meal.

Plussat: Wonderful Vegetarian food cooked by Nofuji, who went out of his way to make our stay very enjoyable.

Plussat: Good view of Lake Akan. Eay to acces to the boat deck and nature trials.

Miinukset: First, I got assigned to a smoking room by default. Breakfast could be more selections.

Plussat: good view

Miinukset: sometime week wifi

Plussat: Quite dated facilities in some parts, but the rooms were clean and tidy, wifi and location good and food nice!

Miinukset: Very small bathrooms and quite dated.

Plussat: It was a bit hard to find maybe because of its Long name but the hotel only displayed Hanayuka on the building. But the staff was helpful and welcomed us and directed us to parking at the front of the hotel. Rooms are clean and comfortable. Breakfast and dinner had good variety. The winter festival was just a short walk away and we could even watch the fireworks from the hotel. Many rooms even have windows facing the fireworks so guests could watch from the comfort of their own room. Unfortunately ours faces the other way.

Miinukset: That out rooms faced the street.

Plussat: Good Location

Plussat: good location，5 mins walk to AKAN bus terminal and JR KUSHIRO

Plussat: All of the above

Miinukset: NA

Plussat: Close to the railway station

Miinukset: Pretty basic hotel -beds really too small for 2 persons-noisy AC

Miinukset: the hotel is not good enough. when i get the key into the Room. The Room is very cold. Even put on the air condition. the hot heater can not make the room warm. when you stay in winter season and the temperature is bellow zero degree and the warm heater not work, so you can image how are my feeling. My wife complain for one hour. So I ask the hotel people to give me another heater to make the room warm. This is the first time i stay in this kind of hotel which the air condition not work efficient. So I will not stay this hotel again.

Plussat: The inside onsen is convenient and the view from the window was nice. Beds were very comfortable.

Miinukset: It was noisy at night (due to other guests and the nearby night show). Very difficult to explain to hotel staff my questions as they don’t speak English. I asked to eat a paid dinner at the hotel as it was pouring with rain outside and was refused. The hotel restaurant was open and they told me it was closed. When I asked about recommended restaurant the representative gave me a map with a “fuck off” attitude. I did not feel welcome at all due to this event.

Plussat: Quite a big room with a nice view.

Miinukset: Disinterested staff, creaky plumbing, old and tired fixtures and fittings. Slow wifi. Expensive and poor value. Could be a lot better, or cheaper

Plussat: The surrounding was very serene. The unspoilt forest was just next to the hotel. Took a walk into the forest and chanced upon a group of deers grazing around. Beautiful experience for me. There was also a foot bath nearby the hotel - really relaxing for our tired feet! Plenty of souvenir shops right next to the hotel. When we checked out of the hotel, the staff gave us some local biscuits to take along. There were also free flow of coffee and ice cream at the lounge. Arigatogozaimashita!

Plussat: excellent location and good onsen

Miinukset: a little bit expensive

Plussat: Good central location on the lake

Miinukset: Room was very tired and rundown, badly needing a makeover. Property is set up to serve big group tourists and not interested in individual travellers. No Wi-Fi in the room, only in the ground floor common areas, staff not at all caring about this

Plussat: Free coffee, tea, soft cream 24/7 and even welcoming dessert when checked in. The location: by the Lake, within the main attraction area, things are located in walking distance!

Miinukset: Staff is not service oriented, no smiling, no offering info for tourist's unless asking. Assigned me a washitsu that didn't know until I open the door. I prefer a yoshitsu due to knee problems.

Plussat: The room I received was very big by Japanese hotel standards, and the view of the edge of the lake and forest was perfect. Staff were pleasant, breakfast buffet plentiful. In a town this small there are no bad locations.

Miinukset: Smokers!! It flows through the air ducts particularly in the bathroom. First thing in the morning and again after dinner the room begin to smell like an ashtray. Nothing the staff can do, it’s the building design and permissive smoking policies.

Plussat: Good location. Room is huge.

Miinukset: Don’t give you a homely feel.

Plussat: Big beautiful room that is very well equipped.

Miinukset: Poor service during meals from the japanese crew except the chinese lady and the last japanese lady. They seemed to be in such hurry. They try to put everything on the table almost all at once and disappear..

Plussat: I love the hospitality, the food, the location, and the surrounding beauty of this resort.

Miinukset: Nothing.

Plussat: The room is large and comfortable. The meals are fantastic. I stay for 2 nights and the dinner menu are not the same. You can taste sake/alcoholic drink of your choice. It is really great that fresh bottle milk is available in public hot spring area. They will park for you if you drive. Overall, Excellent service and location.

Plussat: The private onsen is great. The staff were very friendly and helpful. The room with the river view is amazing.

Miinukset: The western breakfast is not so western

Miinukset: I liked the place a lot, everything is perfectly amazing !!! one thing I would like to suggest is the English communication can be improved, thank you

Plussat: Love the surrounding and private Onsen, this is definitely the plus point. Beautiful scenery from the room window. Room is quite stuffy and we hv to open the windows the whole night (average temp is 1 Celsius).

Miinukset: This is not walk in hotel. We booked months ahead and the hotel should have at least prepared an English Menu about the dinner and breakfast. Quality of the dinner is disappointing.

Plussat: wonderful location with incredible views very comfortable, large room with everything you need great bathroom with private onsen

Miinukset: Breakfast was very modest and not comparable to other hotels in Japan: no buffet, only choice between japanese or western breakfast (and the order did not work correctly) Staff was very reserved, less helpful and present compared to other hotels in Japan

Plussat: Lovely hotel lobby that looks like a huge log cabin. Spacious and beautiful outdoor onsen overlooking the river, and nice smaller onsens that can be reserved to be enjoyed by guests who wish to share the experience with their family/friends only. Nice restaurant with huge windows overlooking the same river. Kaiseki dinner was delicious and full of fresh seafood and local produce. Thoughtful gesture of offering popsicles to guests at night.

Miinukset: The aircon control at the separate bedroom in the family suite seems to be out of order/non-responsive. The yukata provided has a clingy texture, not very comfortable to wear.

Plussat: The river view room is probably the best hotel room we’ve ever had. Beautiful design, amazing views. Just a fantastic place to stay.

Plussat: Room and facilities were amazing. Absolutely beautiful. From our room we saw deer, cranes and a jumping trout!

Miinukset: Minimal English and without a car, the location can be tricky to get around.

Plussat: すごい

Miinukset: Far away, no buses around

Plussat: The location is excellent for a stay of quietness. The facilities (room, view, spa, shuttle bus etc.) are also excellent. We appreciated specially the food which was of great variety and quality and made with a lot of heart. The hotel organized the Bingo and nice presents to celebrate the new year, which is very kind and lovely. In sum, we loved the entire stay and wish to return in the future.

Plussat: Twin beds OK. Room temperature OK. Coffee machine in lobby. Good soba dinner in restaurant. Close to train station.

Miinukset: Buckwheat pillows. Small size room and bathroom. Checkout 10 am.

Plussat: Breakfast

Miinukset: Hot bath too small

Plussat: Location

Miinukset: Rooms are too small

Plussat: Straight across from the train station, and one block from the Washo market

Plussat: Good breakfast.

Miinukset: 500 yen extra for parking.

Plussat: Were given an early checkin when we stopped by to leave our bags, close to the station, comfortable firm beds, windows open for fresh air, welcome coffee in the lobby, good sized onsen, breakfast was more Japanese than western. For a return visit to Kushiro we cancelled a reservation at another hotel in order to stay here again.