Etsi halvat lennot: Kuwait Airways

Plussat: crew was not amazing at all. basic.

Miinukset: my luggage never arrived in Dhaka.

Plussat: crew is mediocre. i flew buisiness class and the crew did a basic job. Qatar and Emirates treat business class far better than Kuwait Airways does.

Miinukset: better service, care, follow up. kuwait airways also lost my luggage.

Plussat: I was happy that they didn't lose my luggage like they did on the way to Dhaka.

Miinukset: Service is consistently poor and flight attendants don't seem to be trained at the level of Qatar and Emirates.

Plussat: Kuwait Airways is steps behind Qatar and Emirates. The only thing i liked was the fact that business class was empty...but maybe there's a reason for that.

Miinukset: Service on Kuwait Airways is poor in business class I didn't feel like we were in business class or treated that way. The flight attendants seemed very rushed and not necessarily attentive to us likeQatar and Emirates does. Furthermore, my checked bag never made it to my final destination.

Plussat: The crew was excellent

Miinukset: Boarding delays, delayed departure.

Plussat: Hi, Everything fine except the reserved food option was not available. We specifically asked for Jain food and booked it via manage booking on kuwait airways website. We saw the confirmation but it was not provided.

Miinukset: Layover time for flight time to JFK from Kuwait is very short. It was chaotic and especially with kids.

Plussat: The seats in business class were great!

Miinukset: Once I arrived in Kuwait, there were no instructions by the crew on where to go to catch the connecting flight. I got lucky by asking somebody 2 hours later, and then they informed me I needed to take a bus to another Terminal, which was never explained by anybody.

Miinukset: Food should provide every 5 hrs

Plussat: Crew polite

Miinukset: Blankets rationed, crew guessed at food, announcements in any of many languages, blankets shortage. I could go on.

Miinukset: Uncomfortable seats on newer aircraft. Polite staff, but food sketchy (crew did not know what they were serving- How does Shepherd's Pie become Lasagna?), blankets were seemingly only given to couples, water rationed? and announcements were randomly given in Arabic, Thai, English, German. Et cetera

Plussat: Crew were great, seats were comfortable, Kuwait’s airport employees were really bad

Miinukset: Personal attitudes of airport services

Plussat: No

Miinukset: Customer service food n seat comfort

Plussat: I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible

Plussat: I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible

Ali and family

Plussat: To be honest nothing

Miinukset: Flight was canceled because of technical problem and they delayed us for arround 11 hours till next flight. Though they have arranged for hotel stay but the manegement if the icedent was so poor in communication, transportation, and Timings.

Flight delayed

Miinukset: Flight delayed, had to stay in an airport hotel like a prison. You cant go outside the hotel.

Plussat: Airport hotel was well organized, efficient with good food

Miinukset: Flight: - very delayed to leave with no updates - host and hostesses were very rude to both ourselves and other passengers when asked questions - ran out of chicken and veg options by the time reached the back of the plane and only had had lamb options left. Abysmal service considering a lot of Asian people don’t even eat lamb! Staff not helpful at all - sarcastically said ‘enjoy your meal’ and walked off - horrified by this remark! - freezing cold flight, when asked for a blanket they said they would give it to children first only and an hour later they still refused to give us one. Also it seemed like the louder you shouted the more likely you were to get what you want, terrible service Overall - not comfortable, small leg room, cold flight, no appropriate food options which can all be forgiven but foremost the staff were rude which is plain unacceptable. Dr P

Poor service

Miinukset: The hostess was rude when I asked a question. Took 2 hours to serve dinner and then didn't serve coffe or tea.

Miinukset: Delayed and missed a connecting flight. Had to buy a new ticket since earlier one was non refundable

Bad customer care

Plussat: Hi, We had experienced a huge delay (over 8hrs) from JFK & transit in Kuwait was horrible. Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation.

Miinukset: Customer care & poor management

Poor customer care

Plussat: Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation

Miinukset: Poor customer management

We lost a complete day of our trip

Plussat: The crew was nice

Miinukset: Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours.

We lost a complete day of our trip

Plussat: The crew was nice

Miinukset: Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours.

No response

Plussat: Nothing

Miinukset: I was injured and unable to fly. I spent over an hour on hold trying to adjust my flight and never spoke to a rep. I emailed customer service in the US and at the airline’s point of origin. Yeh up have still not responded. Poor poor form.

Plussat: Very friendly crew

Miinukset: Leg space is very tight No entertainment whatsoever as its a very old plane. I ordered a seafood special meal and it was burned.

Plussat: Food

Miinukset: Tv not work

Plussat: Aircraft was new and comfortable.

Miinukset: Boarding was a mess. They had delays but there was inadequate communication on what was wrong.

Miinukset: Lots of delays. Transiting via Kuwait was a mess and uncomfortable. I had also paid extra for my seat and they changed it without any explanation. I went for on 11J front of economy to four rows down in a center seat. Again no explanation.