Etsi halvat lennot: LATAM Airlines

Miinukset: Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior

Miinukset: Two suitcases were lost

Plussat: Absolutely nothing.

Miinukset: They canceled 2 flights and almost didn’t put me in the next one, never ever flying LATAM again

Plussat: The crew was nice

Miinukset: Had to switch planes, flight was delayed almost 3 hours

Miinukset: The flight was delayed at the last minute

Plussat: nothing

Miinukset: everything

Miinukset: Our flight was canceled with no explanation, it created a nightmare for us and Latam Airlines did not step up It was very disappointing!!!

Miinukset: Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing

Plussat: the crew was good!

Miinukset: It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation

Plussat: Plane was fine.

Miinukset: Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted.

Plussat: The crew were good.

Miinukset: I wanted to change the returning day, but the charge was too much. More consideration for the client.

Miinukset: Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again.

Miinukset: Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!

Miinukset: Everything!

Plussat: Entertainment

Miinukset: You misled people not telling I have to pay for luggage

Plussat: Mediocre flight and service

Miinukset: Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English.

Miinukset: Muy mal el embarque y la entrega de maleta express pésimo servicio, al embarque me hicieron entrar como si estuviera abordando y luego me hicieron esperas como si estuviera afuera esperando el llamado de mi fila en zona de embarque

Plussat: Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!

Miinukset: Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake

Miinukset: Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01.

Miinukset: Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly.

Plussat: Crew cordiality

Miinukset: Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies.

Miinukset: They got our bag out of the plane and then lost it, had no earphones whatsoever.

Plussat: New plane, nice crew, good entertainment, good food.

Miinukset: The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience.

Miinukset: The flight was delayed 7 hours

Miinukset: There was a fee to carry 2 normal size bags.. This was not disclosed in ur website and i will file a complaint

Miinukset: El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda.

Plussat: The variety on the LATAM Play.

Miinukset: There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated...

Plussat: So late and they not Help in my petition

Miinukset: Be more organized