Etsi halvat lennot: LATAM Airlines

Miinukset: More humane treatment. Honor diet request

Plussat: Nothing as we could not take the flight.

Miinukset: Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home.

Miinukset: The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing.

Miinukset: I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned.

Plussat: No Crew.

Miinukset: The flight was cancelled, never went.

Plussat: I never flew to Rome because of LATAM!

Miinukset: Flying home

Miinukset: exaggerated restrictions due to covid.

Plussat: The crew was great

Miinukset: They should be on time but we left 30 minutes later.

Miinukset: Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior

Miinukset: Two suitcases were lost

Plussat: The crew was nice

Miinukset: Had to switch planes, flight was delayed almost 3 hours

Miinukset: The flight was delayed at the last minute

Plussat: nothing

Miinukset: everything

Miinukset: Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing

Plussat: the crew was good!

Miinukset: It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation

Plussat: Plane was fine.

Miinukset: Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted.

Plussat: The crew were good.

Miinukset: I wanted to change the returning day, but the charge was too much. More consideration for the client.

Miinukset: Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again.

Miinukset: Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!

Miinukset: Everything!

Plussat: Entertainment

Miinukset: You misled people not telling I have to pay for luggage

Plussat: Mediocre flight and service

Miinukset: Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English.

Miinukset: Muy mal el embarque y la entrega de maleta express pésimo servicio, al embarque me hicieron entrar como si estuviera abordando y luego me hicieron esperas como si estuviera afuera esperando el llamado de mi fila en zona de embarque

Plussat: Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!

Miinukset: Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake

Miinukset: Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01.

Miinukset: Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly.

Plussat: Crew cordiality

Miinukset: Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies.