Hampton Inn Lake Charles

breakfast was very good. The room was nice and the Ice machine was close. There was a tray in the room for getting coffee to bring back up to the room. Nice

Before I left Houston, I asked about transfers to and from casinos and was told there was a shuttle. I did not ask the "right" question! It is only after 5pm! Instead of bringing my own car, I traveled with friends who stayed at the Casino. I'm left out!! Awful! I asked about leaving my Iphone with them to get charged since I left my car charger in the car and was left to catch the shuttle....Not, The front desk would not charge the phone for any length of time...I do not believe no one has a iPhone charger in that office. You should consider a charging station ( I have seen them at the VA facilities) I was told to call an UBER to go get a charger or go to the casino. The Uber cost me $8 one way to go to the casino. Tacky! When I finished at the concert at 12midnight, I had a terrible time getting the front desk to answer the phone to ask for the shuttle. They left me standing outside on the curb for over 30 minutes and several calls later to confirm someone was coming. It is only 10 minutes one way to the casino on the outside! If the casino had not been $250 for that night I would not have stayed here, Paying $150/night should have had better customer service. I have stayed with Hiltons for years and had better customer service. The desk should have called me to let me know what was going on instead of leaving me outside in the rain wondering. They are young and don't care about the older generation concerns. The shuttle had come and gone once when I was inside trying to see if they were there before I could get outside!