The Cove Of Lake Geneva

Too busy, Too much $, No staff help, No parking, N

room was big.

I arrived with my 85 yr old Mother in a wheel chair and there was no one ( even if I wanted to pay extra) to help us with our luggage. However, they did make sure they charged the "resort daily fee" right away. There was no parking for us- handicapped or my sister who had another room in the facility. They had to park across the street in public parking! There were many parties and events which made the hotel a bit manic and loud. We didn't have appropriate bedding for the pull out couch in the suites. No blankets, sheets or even pillows. I called ahead of time to make sure if I was going to pay $275 a night they had handicap access to their two pools. They said yes definitely. We waited at the indoor pool, at 8pm ( the pool closed at 9p) for 20 minutes to get someone there to get the handicap access working. The outdoor pool handicap access never worked! I called the concierge to get the phone number of our next hotel near the airport in Chicago to make sure we had a handicapped room. They never offered to make the call for me and actually gave me the wrong number! Consequently, I arrived late that evening at the wrong hotel. If you stay at a basic hotel one cannot expect much more than a clean room and maybe internet. Paying $275 a night for a resort, I expect much much more.