Lévis hotellia

Plussat: Unlike a previous commenter, our waitress at Cosmos was wonderful! We only went once. The food was okay. But the service was excellent! My son has a nut allergy. They were very attentive to it and very accommodating. Our waitress was absolutely lovely! Hotel was fine. Modern. Front desk staff were also very friendly. Hotel was close to the ferry to vieux Quebec, which was where we spent most of our time. That was very convenient. They do have a shuttle but we never used it so can’t comment on that. Overall, a good hotel experience.

Miinukset: It was fine. No deal breakers. It was relatively clean and modern. I like a warmer esthetic, but that is just a personal preference. I am very fussy about my accommodations but I would recommend it. There is construction going on across the street, so no view. But it was not noisy at all. I would probably stay here again. One negative is that there was no microwave or fridge in the room. I asked for the duvets to be changed because they were soiled. We had to pay extra to have a fridge and the maintenance person who brought it up was not friendly. But absolutely everyone else we met in Quebec was wonderful. Very pleased with our overall experience there! Go to Quebec City! Most people you meet will be welcoming!

Miinukset: WiFi is very weak

Plussat: modern beautiful

Miinukset: no indoor pool or hot tub was available

Plussat: um, we weren't really there long enough to get a good idea, we were just stopping over.

Miinukset: There was no mini fridge in the room.

Plussat: The hotel is very decent and it was exactly what we were expected when we booked the rooms.

Plussat: Computer access, comfortable beds

Miinukset: The pool was very small and outdoors. There was a charge to make local phone calls.

Plussat: Very well appointed room. Great value for the money and close to alot of local businesses.

Miinukset: My only suggestion would be to have front desk staff have a better understanding of English. I know this may be a touchy subject as you are based in Quebec. It would certainly only make better the stay of many of your travellers which come from English speaking Canada.

Plussat: Everything, from A to Z

Miinukset: Too many children during my valentine week-end stay

Plussat: it was great experience and i would like to go back to Sheraton when i will visit Quebec city during the summers...

Miinukset: Over all the hotel is great and i do not think of anything negative about the hotel... beautiful, comfortable and clean...

Plussat: good value for money.Very clean, quiet and hotel staff are very nice, . Close to downtown (The ferry is about 5 mins away by car)

Miinukset:

Plussat: Clean, neat, tidy, and new. The window opened.

Miinukset: The water tap splattered water as the pressure was hard to regulate and the sink was too close to the mirror. The tub was dark so as no one could soak and read and there was not electrical outlet in the bathroom to shave or hair dry.

Plussat: Staff was very prompt in/out! They were ok with us (and the other 100) to bring our bike in the room. Quick breakfast, clean room, etc.

Miinukset: Hum... to be honest, we had no issue at all.

Plussat: Staff and facility

Miinukset: Nothing. Liked everything. Nice location, facility, breakfast, rooms, staff.all 4 of my friends enjoyed too.

Plussat: Huge clean rooms, great breakfast & service

Miinukset: Nothing

Plussat: Staff

Miinukset: Nothing

Plussat: The service and the cleanliness, but primarily its location right off the hwy. I was doing a long road trip and just needed a comfortable overnight stay on my way through.

Miinukset:

Plussat: The bedroom is wonderful, very neat and comfortable. One of the best hotel room I've ever been.

Plussat: The space

Plussat: Cheap price, location, nice view

Miinukset: You get what you pay for!! Still good experience

Plussat: Fresh waffles

Miinukset: Would like better breakfast...

Plussat: Great

Miinukset: No

Plussat: Clean, spacious and high quality design in the rooms plus a great breakfast! Awesome location right off of hwy 20 with plenty of restaurants around.

Miinukset: No

Plussat: parking is free. breakfast is free. decent place. what one would expect from a comfort inn.

Miinukset: breakfast again what you would expect. food is ok. coffee is terrible...there's a coffee shop near by. go there for coffee. syrup is watered down. you will need a car to get to the old town. ten minutes by car.

Plussat: Staff was friendly and helpful. Close to highway and bike trails.

Miinukset: some of the furniture is outdated - but still in decent condition.

Plussat: Clean room, free WiFi, nice exercise room and pool, helpful bilingual staff, complementary hot and cold breakfast, free newspapers. The hotel is easy to find off Hwy. 20, and is close to eateries and grocery store.

Miinukset: Not all all - it was a great experience. Excellent Value.

Plussat: nice room, near highway, qubec bridges and restaurant. bood breakfast. Small exercice room, but pratical.

Miinukset: pool water smell funny ad hot tub was cold.

Plussat: Hotel was convenient to highway which was the main reason we chose it. Overall good value for price. Good breakfast included.

Plussat: Excellent experience and very happy with our stay.

Miinukset: Everything was fine.

Plussat: The large rooms

Miinukset: We got the room right next to the front desk. The room seemed a bit dated.

Plussat: Takes about 20 minutes to get to the Quebec City attractions buts it's well worth the money. The only unsatisfactory thing was that our room smelled a little of smoke.

Miinukset: Room smelled of smoke

Plussat: great location right off the trans canada highway. Front desk very friendly

Miinukset: they did not have my reservation when I arrived so I did not get the room I wanted

Plussat: The room was a corner King room - it was very, very spacious and nicely furnished.

Plussat: Everything went as planned and when we wanted help it was given immediately.

Plussat: Everything was really nice

Miinukset: None

Plussat: easy to find

Plussat: The staff were great. We had come to visit old Quebec, across the River and stayed in Levis because the hotels in Quebec were full/very expensive. The Manager suggested a package deal. Taxi from the hotel to the ferry, ferry tickets and a taxi back. It was perfect. I didn't have to drive,park or worry about having a cold beer on a terrace while there and we got to cross the river at night with all the beautiful lights in the background. I highly recommend it. The hotel was clean and neat. Standard rooms, nothing special but it did the trick just fine. I would go back again.

Plussat: Usual good standard of clean accommodation and friendly staff.

Miinukset: Breakfast area very small

Plussat: Not much, very basic. The shower was great!

Miinukset: There was a bit of an odour in the halls, breakfast was very basic... No peanut butter.

Plussat: Excellent servicee, great location. Rooms are adequate for overnight stays.

Plussat: Decent breakfast the next morning.....free WI-FI allowed me to use my laptop.....great location, just off the highway.....lots of amenities in immediate area.

Plussat: excellant location

Plussat: This hotel served me and my kids very well when we traveled to Quebec City. We didn't have to pay the higher prices because we were in Levis-a quick and fun ferry ride away. Would be much less convenient without a car though. Staff were friendly, hotel clean, not fancy but fine for a family! Thanks much Comfort Inn

Miinukset:

Plussat: It was very clean and the staff were wonderful. The breakfast was great, too.

Miinukset:

Plussat: The price was right so there was value for your money. I would stay there again.

Miinukset: The breakfast area was very small and the selection of food choices was small. Beds were a little hard,

Plussat: Location, on the internet so I can book on line. Knew of this Hotel before I booked the girl behind the desk was very knowlageable of surounding things to visit. Please remove my e-mail address from your list tks

Miinukset:

Plussat: Ther service was great, room was very comfortable, quite, stuff was helpful.

Miinukset:

Plussat: The hotel was off the highway and very accessible and easy to find. Parking is free. The room has nice vinyl wood flooring which is a first for us. The area is not in a tourist area which is nice and quiet, yet very close to the 5 minutes or so ferry to get to Quebec City. The swimming pool has a hot tub and sauna which is awesome.

Miinukset: Breakfast was not included with the room's fees. There isn't a lot of cuisine options around, despite being close to a shopping centre.

Plussat: Breakfast was very filling (bacon, eggs, toast, coffee) Manager was very helpful in telling me best places to visit and how to travel depending on traffic, where to get wine etc. The beds were comfortable and clean The rooms was spacious and the wi-fi was fast - might be because we were the only guests

Miinukset: Looking at the pictures, I did not realize it was a motel so the outside was not appealing as it looked like a Motel 6

Plussat: Great water pressure, newly renovated, appliances so new I pealed the plastic off them. Free wifi.

Miinukset: Blankets a little synthetic, but slept well. Thinner walls.

Plussat: Leaving in the morning

Miinukset: Paper thin walls, constant ticking noise from heaters, noise from everywhere!! Stick to the big name hotels, this one is crap!

Plussat: Oh gosh, that breakfast....perfect!

Plussat: The owners are wonderful, friendly people who clearly care about their guests and their business. The room was clean and had all of the usual amenities (TV, fridge, microwave). Breakfast (included with our stay) was great. Location is easy to find and is close to Québec City (~25-30 min. drive) and the Lévis ferry (~12-15 min. drive). We'd definitely stay again.

Miinukset: The toilet needed some maintenance and the shower temperature was unpredictable. Room decor is dated but not unpleasant.

Plussat: Easy to get to off the highway

Miinukset: Carpets were dirty, decor was terrible (musician themed and terrible)

Plussat: The hotel w very comfortable and the staff very accommodating. One thing you might do is put specific directions for getting to it on your website.

Miinukset: There was only one bedside lamp.

Plussat: Small rooms but very clean. Very good continental breakfast.

Miinukset: n/a

Plussat: nothing

Miinukset: The room is terribly small. The AC is old and noisy. The breakfast is very basic. The location is awkward (but that may explain its relatively low rate). Quebec is not a rich region in Canada and the real estate is cheap, but at this rate, you can get far better rooms and much better breakfast in Ontario. Quebec, besides Boston, is the 2nd place where I found double room with 2 beds are charged a higher rate than that with 1 bed. That's really mean and cheap.

Plussat: The hotel is in the best location for someone wanting to see different parts of Quebec City. The staff is very well trained and seems to try to exceed expectations. This is a gorgeous historic hotel that has been extensively renovated. The pool and spa, all the restaurants, etc. are at or above the standards of what you will find in more modern luxury hotels. Based on my experience, I would recommend staying in one of the traditional decor rooms (preferably beginning 62##).

Miinukset: Initially, we were offered an upgrade to one of the remodeled rooms, but we thought the window was very small and the room felt rather claustrophobic. So, we asked to be put back in the traditional decor, unrenovated rooms and found it to be much larger and comfortable with a double window and a great view. Of course, these two rooms (out of the 600 in the hotel) likely were not representative of all the remodeled/traditional room layouts. Just my experience.

Plussat: It's an amazing castle to visit and stay at. Also a great view next to the river.

Plussat: The service was excellent, the staff very welcoming. Our room had an excellent shower and bed. The bar areas are great for hanging out. Most of all, what a grand historical structure!

Miinukset: Quality comes at a price.

Plussat: Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again.

Miinukset: Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.

Plussat: Well kept facility and competent staff. Great location. Would come again.

Miinukset: But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.

Miinukset: GREAT hotel in a great location!!!

Plussat: Nice Bed. Superb location. Great service. Perfect atmosphere.

Miinukset: A jackhammer woke us up at 8:00 am. They were renovating in our wing. Room was a loooong way from elevator. But no traffic. From Kayak the breakfast included as advertised on the website WAS NOT included upon check in at the hotel. This was false advertising. Luckily for Kayak, we got the hotel to comp the parking AND the breakfasts. This was well worth the disturbance.

Plussat: All staff was very accommodating and a pleasure to deal with.

Plussat: Breakfast amazing. Fantastic staff. Building falling apart, and for that money I would've expected more.

Miinukset: Facilities were run down. Public restrooms were used for more than one kind of relief outside the bar in the lobby. Lively staff and exquisite decoration!

Plussat: Service and location were excellent! Staying here was truly a one of a kind experience.

Miinukset: The rooms were small .

Plussat: Beautiful interior and exterior, pool and related facilities were generously appointed.

Miinukset: Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.

Plussat: Beautiful surroundings. Great area and location. Excellent staff.

Miinukset: Not all rooms have a view. Some areas require stairs as well as elevators. (My wife uses a walker).

Plussat: I like best all the things you are available to see, the expositions, the christmas trees, everything in the hotel is very beautiful.

Plussat: Nothing

Miinukset: The fame of this hotel is over-inflated. The sight of St. Lawrence river is not majestic due to the limitation of height of hotel.

Plussat: it is very charming!

Miinukset: i need to use the stairs to get to my room! and the breakfast choices are very very limited.

Plussat: Location

Miinukset: Concierge left early - before the dinner hour & hotel tours were cancelled with no indication rhyme or reason

Plussat: Professional,friendly and knowledgeable staff. Excellent room; clean, fresh and well appointed. Location, location,location.

Miinukset: Could not wish for better.

Plussat: The staff are more than willing to assist you with any of your requests. They speak both english and french. There are pre-printed cards with driving directions to nearby activities and sites which can be obtained at the front desk. There are numerous tours both on foot and by bus which leave depart outside the hotel. Numerous Restaraunts within walking distance serve some of the best food I've ever eaten.

Miinukset: No.

Plussat: The hotel is just perfect for honeymoons, in particular if you go a bit up the price range and get one of the better rooms. It is possible to enjoy privacy and a great city view at the same time, which makes up for splendid nights.

Miinukset: In general, a lot of small things are overpriced. This leaves the impression of penny-pinching.

Plussat: The general ambiance of luxury, the friendly Staff and the location let aside the rich interiors and amazing exterior architecture.

Miinukset: Ongoing repair works are partly blocking the view, capacity of lifts comparing to number of hotel guests is limited, area of offered room at check in time was very small. Very interesting hotel to visit but not to stay in unless you can afford the delux waterfront suites.

Plussat: Great location.

Miinukset: Room needs to be selected with caution. We had to change rooms three times as we were given rooms with scaffolding over all windows. Rooms are small, and many face a courtyard.

Plussat: Rooms were very comfortable and clean.

Miinukset: When we arrived, the computers were down-we waited in a long line to put or name on a list. We were asked to be seated in the bar where we would be called when the problem was corrected. I went back to the desk & was told the problem continued. After 2 1/2 hours, I went back to reception to find a new long line. We were traveling with my 85-yr old father. I was told by those in line that the computer was indeed up - they had just arrived. In line again, I asked one of the managers on the site why we were not called as we were told. He asked "Was I not given a pager before we were sent to the bar?" That manager was at the desk when we first arrived, he knew that no pagers were handed out; the desk clerk confirmed this. Shabby treatment!

Plussat: Fantastic location for touring Old Quebec City and the Citadel.

Miinukset: Restaurant not a great menu. Lobby not very inviting.

Plussat: one of the best luxury hotels we have stayed at -in the whole world- best location in quebec-friendiy smart staff-we really enjoyed the concord-chuck davis from wisconsin usa

Plussat: Incredible staff (with very good English as well) Great location with lots of restaurants and places to see nearby Historic district a short walk away *Very* impressed with the room would be an understatement - 23rd floor overlooking the old city. We almost stayed an extra night! Everyone was extremely friendly and with our limited French we were able to easily get by (many people answered in English anyway).

Miinukset: Parking for a big pickup was difficult. It would be good for the front desk staff to still refer guests to the valet but to know if the guests have a big pickup to direct them to the 2 main places for parking. We were told down and to the *left* which took us to a very tight underground parkade for $24 for 24 hours; however, there was a nice open parking lot to the *right* which was $16 for 24 hours.

Miinukset: Waiting for elevators was horrible. Sometimes waited 20 minutes....when it finally stopped at our floor it was full. In the lobby there was a waiting line to get on 25th floor tough to take stairs

Plussat: Location and view.

Miinukset: Lack of modern amenities such as usb port in room. Poor lighting and terrible curtains, the sun was beaming in the room at 5:30am. Poor parking arrangements for the size of vehicles now days.

Plussat: We loved the pool area! We had a three year old daughter and she loved it. The location of the hotel was great and close to everything.

Miinukset: We got a room for 3 people. When we got there it was 2 double beds. I wish we had a choice as one queen bed would have been better (with a small child) instead of two double beds which was small for a couple.

Miinukset: No pool! Huge disappointment!

Plussat: The location and the bed

Miinukset: Extremely cold - can’t remove climatisation Armchairs were dirty The shower and the toilet were old, used and dirty... No sound insulation. I’m sincerely insulted

Plussat: The staff (older gentleman) was great to accomodate our parking needs. Front desk staff was courteous.

Miinukset: The comforters had black stains. The cleaning staff came into our room at 8:30am while we we're showering. Had we not heard them, they would have caught us naked. Shower had problems, had to call to have them fix it.

Plussat: Bed was super comfortable and location was great- convenient walk to old town plus Plains of Abraham steps away so kids could run around. We also enjoyed a great brunch at the revolving restaurant in the hotel. We will be back.

Miinukset: Some of the furniture a little tired- specifically worn easy chairs, but seem left there because they complement design. Could use reupholstering, and pool was nice to have but water was a bit cloudy, and walk to dressing room chilly and used as a storage room. It was nice to have on a rainy day, but not super. Also, water a bit deep for kids, so combined with cloudiness, I was in particular alert.

Plussat: Close to Shops, historical buildings and restraurants

Miinukset: Dated, worn floors, poor bathroom lighting

Plussat: Really great location! Prompt staff.

Miinukset: Really old. The sink leaked the whole time, the grout was yucky, everything felt really old, the bed was not very comfortable, no pay per view...

Plussat: Lots of amenities. Very efficient operation

Miinukset: Checking in was a bit hectic because there was no line among the crowd that was forming at the front

Plussat: Location of the hotel was great Parking garage was very useful Staff were friendly and helpful Loved the outdoor hot tub

Miinukset: Rooms were small

Plussat: I liked just about everything there. It's excellent.

Miinukset: The swimming pool is small, so I didn't bother to try it.

Plussat: The concierge was very helpful and affable and the hotel was within walking distance of Old Quebec.

Miinukset: I was shocked to see that the hotel's restaurant was "St Hubert" chicken, a chain in my opinion only a bit above McDonald's! But the bartender was pleasant. There was no other choice, even for breakfast. The parking was very expensive for what it was: tight spots and very few of them when we arrived on Tuesday afternoon. The staff at the check-in/check-out never smiled. I found that odd.

Plussat: The hotel was very convenient to Vieux Quebec and near excellent restaurants. It was very good value and I would stay there again. The staff were helpful and pleasant.

Plussat: a pleasant reasonably priced hotel in an excellent location with above average facilities and helpful staff

Plussat: the bed is comfortable; the location is awsome!

Miinukset: the free space of the room is too small, also the internet is so bad. Theres one day that the staff not clean our room.

Plussat: Well located in the centre of the city. Room was comfortable for short stay. Parking a bit expensive though.

Plussat: I thought it was everything I hoped for and more.Loved that Starbucks was right across the street!

Miinukset:

Plussat: staff was very helpful, bus stopped right at the corner of the hotel, restaurant in hotel was very good

Miinukset:

Plussat: Hotel was in a great location. Able to walk to attractions and restaurants. Would stay there again. Staff was friendly and helpful.

Miinukset:

Plussat: The hotel was clean, service was excellent, lobby had a welcoming atmosphere, rooms were tidy and organized, bathroom was spotless, the hotel women were beautiful.

Miinukset: Pillows kind of uncomfortable, room furniture looked a little bit too vintage for my taste. Reminded me of my grandma's home - not a bad thing but interesting point.

Plussat: Room very good

Miinukset: Like a zoo at feeding time hotel could not cope with the number of guests it at breakfast time thank goodness foe the exits down three flights of staire or we would still be there now waiting foe a lift with out doubt the worst embassy suite wqe have stayed in the lobby was adisaster area not worth trhe money we paid

Plussat: Outdoor heated pool and sauna were wonderful ways to warm up! We loved the view from our "river view" room.

Plussat: Location Views

Miinukset: We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.

Plussat: Good location

Miinukset: We specifically picked the Hilton for the view of the fireworks and the old city. We paid extra for it and were told when we got there that they had no more rooms left with that view?? Instead we were given probably the worst view in the hotel. The room was on the 4th floor looking over the heated pool.

Plussat: The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..

Plussat: Location, just in the middle of city....

Miinukset: Pay Parking even though have booked room

Plussat: i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind

Plussat: Comfortable bed

Miinukset: We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.

Plussat: every thing was ok

Miinukset: they didn't explain very well about parking, and had some problem, and din't have plasma tv,

Plussat: Comfortable bed, clean room

Miinukset: There was a fee for parking. This was not specified in the ad.

Plussat: Staff were excellent & bilingual Room clean, modern and free wifi Valet parking was great so one could walk (IF you're fit!) the relatively short distance up steep hills into the Old City Pet friendly

Miinukset: Neighbourhood was safe, but certainly not the most attractive part of the city

Plussat: Happy with my choice. Room was nice, comfortable, and clean. Staff was very attentive and friendly. The indoor pool was plus for us that were traveling with a toddler. The Cafe In and the Restaraunt were great. Food was really good, and the prices were reasonable.

Plussat: Excellent Location. Room was very clean, very comfortable. Would recommend to anyone.

Plussat: This was a very nice hotel in a great location and the staff was extremely friendly and helpful.

Plussat: Location location

Miinukset: No self parking

Plussat: queen size bed

Miinukset: group but not including breakfast

Plussat: Comfort of the bed, proximity

Plussat: We liked the international ambiance in the hotel, its employees' friendliness and helpfulness and the hotel's proximity to the various parts of town.

Plussat: the pool and the hot tub and the shower in the room was amazing

Miinukset: the fact that the pool closes at 10:00 p.m. and the restaurant was pathetic for the brunch andcheck in should be earlier.

Plussat: My husband and I thoroughly enjoyed our stay here. It was within walking distance to visit Upper and Lower Quebec. it was also close to the city transit which we used to visit the Mall. The room was very clean and the bed was very comfortable. I would stay there again.

Plussat: Familiar chain and knew what to expect. Great, friendly reception.

Miinukset: Distance to old Quebec City

Plussat: Services was excellent. Staff was very friendly and helpful.

Miinukset:

Miinukset: Ilmastointi voisi olla nykyaikasempi ja toimivampi

Plussat: The hotel staff is kind and helpful

Miinukset: The room had a funny smell and during the night there was a constant noise of an engine running. On the day of departure there was only one elevator available although big groups of children needed to go down as well and the stairs were locked (fire hazard!).

Plussat:

Miinukset: Service at breakfast was very slow

Plussat: The King size bed. Helpful staff.

Miinukset: We initially asked for a non-smoking room, our first room we were given had a very very strong smell of stale cigarette smoke. We asked to be changed and we were.

Plussat: The atmosphere!

Miinukset: Nothing

Plussat: The rooms were nice. The pool area was also nice. Location was perfect.

Miinukset: The floors in the room could use some repair. Otherwise it was nice.

Plussat: We enjoyed five nights in a family suite at Hotel Palace Royal. We had our adult nephew with us, and this struck the right balance of family togetherness and privacy -- even having two TVs was a plus. The hotel's location was convenient to everything, yet our room was quiet and the beds were very comfortable. The room layouts are well thought-out, including the spacious two-part bathroom. The decor and furnishings are elegant. Everything met and exceeded our expectations. In a city of great restaurants, we actually had one of our best meals of the trip at Le Beffroi, the steakhouse in the hotel! The rain kept us in that night, but we did not regret it. It was a special occasion meal, and we rate the selections, service, atmosphere, and quality all very high -- in fact, along with being a very good experience, it was a very good value! Room service for breakfast (a time-saver) was also good quality, and surprisingly no more expensive than a comparable breakfast in a restaurant in town.

Miinukset: The pool is ideal for small children or adults who just want to get in and out, but it isn't suited for swimming laps. Rooms with balconies overlooking the pool might have some chlorine smell and noise.

Plussat: It's close to everything in Quebec, I recommended it.

Plussat: Staff was very friendly, bilingual and helpful. We had a larger than typical room as it was handicapped accessible. The kids enjoyed the pull out sofa bed in the separate sitting area (separated by glass doors from the bedroom area) and the jetted tub. The location is very convenient to the Old City and The Citadel. Both areas are just a short 10-15 minute walk. There is also a bus station behind the hotel if you are in need of public transportation. There was a mini-fridge available for use which was spacious enough to hold the iPads and other gaming devices the kids use. There are plenty of mirrors in the bathroom as well as a magnifying mirror.

Miinukset: The parking garage has very narrow travel lanes with many tight turns. We had a minivan and ended up scraping into a wall due to the tight turn to enter the garage. The parking spots themselves are also very tight with a minivan. If you have anything larger than a small sedan, you may find the underground parking area a challenge to navigate. The maximum height is just slightly over 6 feet so that could also prove challenging to larger vehicles. The lighting in the bathroom is a bit dim. We appreciated that there was a safe available in the room but found it's placement high in the closet inconvenient for an average height woman (I had to stand on a chair). I can't imagine how a wheelchair bound person would ever be able to reach that high without assistance. Our room was on the same level as the pool and had a window facing the walkway. Unfortunately, we needed to keep the curtains closed for privacy as it was a busy area so this made our room dark for most of our stay.

Plussat: The pool, spa, view of the view, view looking down from our balcony to the pool, hot tub

Miinukset: Beautiful comfortable decor, very enjoyable comfortable stay in the heart of an equally Beautiful City

Plussat: Great location... was quiet, we were on the 10th floor with a balcony over looking the pool area. Staff was nice and friendly. Room was a family suite and my brother came with us. Was close to old Quebec and we were able to get around with not a ton of walking

Miinukset: garage was very tight to get around...

Plussat: The hotel is in an excellent location. Easy to walk to everything. The staff was friendly and had many suggestions on places to eat and visit. The room was well appointed and quite large.

Miinukset: We got to the hotel at 4:30 ( check-in is at 4:00 ) ..there was a long line that didn't move very fast. There was one group that did hold up one agent for a considerable time but it still was a lengthy wait to check in.