Etsi halvat lennot: Lion Air

Delayed flight, no explanation from crew

Plussat: Nothing

Miinukset: Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense

Miinukset: 2 hour delay with no explanation. Checked bag arrived very wet.

Bagage not loaded on plane on purpose, because the

Miinukset: The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting.

Won't fly Lion Air again

Miinukset: Not only was there a delay but there was so little information about the delay. No help with getting new tickets for our next flights. We were given the run around trying to sort things out ourself. The "refreshments" were absolutely horrible considering that we were delayed 8 hours over the course of two flights. When we got on the plane the seat pockets were so disgusting that I couldn't put anything inside them. The inflight drink and snacks were pitiful. Won't be flying Lion Air ever again.

scedule was 40 minutes delay.

Plussat: fast check in

Miinukset: delay no F&B provided during flight no in flight entertainment

4 hours delay, and no compensation or excuses

Plussat: Nothing to like. Basically the stewardesses in the plane where helpful, but I guess they where running over their allowed flight hours.

Miinukset: 4 hours delay, each and every time the delay was 1 hour more, and 1 hour more. Not even a close to correct estimation. No compensation from the airline for drinks or food. Once finally boarded flight-documents process took more than 20 minutes, and taxiing for take off took 25 minutes more.