Altis Grand Hotel

Sijainti, kiva spa ja rooftop-baari, hyvä kuntosali

Aamiainen melko kurja hotelliluokitukseen nähden, suihku ja ilmastointi toimivat melko huonosti, respan ja ravintoloiden asiakaspalvelussa kehitettävää, sänky melko huonolaatuinen hotelliin

The staff at reception were very pleasant and helpful and the location was good. The beds were very comfortable and the style of the room was also nice. The room was very clean.

The hotel did not feel 5*, more like 3.5*. The carpet in the hallways were dirty and in the rooms were also discolored. The coffee was not free in the rooms (which i think is ridiculous in a 5* hotel). The water in the room mini bar was 3 euro for a 25cl bottle. a small bar of Cadburys for one person was 4 euro. The blinds in my room did not fully cover the window. There was not a 'big light' in the room, they were all mood lights, including in the bathroom. This made it impossible to do my make up. All my family looked ridiculous when they left their rooms! Lastly, a pre-authorized payment was taken from me as well as the actual amount for the room (combined £240.00). I had to argue with them to release the pre-authorized amount. It took 13 days in total (returned 5 days after my stay). I can't fault the service of reception they were lovely and very accommodating.