Lutecia Smart Design Hotel

i liked the concierges. They were prompt and helpful

Communications with this hotel are very poor. The staff are either inefficient or inattentive, or worse, arrogant. Earlier, while trying to book an airport shuttle, both my mails were ignored , until i had to call the hotel and demand a response. Even though we checked out and paid at the front desk with my credit card and despite the fact that we did NOT consume anything from the mini bar, my card was charged Euros 1.75 and 3.50 without my approval, AFTER I HAD CHECKED OUT. The amounts are small but what really upsets me is that i have written 2 mails (via booking.com) to the hotel asking for an explanation of these charges and both have been ignored. I call this arrogance. It also makes me feel unsafe and vulnerable, because the next time an establishment can charge me any large amount without bill or prior approval and get away with it.