Hotellit lähellä Toronto Pearson Intl

Plussat: We had an evening flight and the front desk staff gave us a 5:00 pm checkout at no extra charge. Fabulous customer service!

Miinukset: Nothing. It was 100% excellent.

Plussat: Excellent all around!

Plussat: Location, location, location. Taking the airport train just one stop from Terminal 3 is fantastic. Alt Hotel is clean and comfy and has some healthy food alternatives in their downstairs cafe. This is my go-to hotel when flying through Toronto.

Miinukset: Wallpaper and trim were scratched and showing signs of wear beyond what I would expect in a new-ish hotel..staff were nice but seemed a bit confused by my foreign credit card which made check-in longer than necessary for a pre-paid booking. These are minor poumts, though.

Plussat: We arrived after a very frustrating day traveling on Air Canada, and the staff at Alt made the whole day turn around. We were greeted warmly, given all the essentials that we were without, they helped us order food, get settled in our room, and the morning team continued the same service with a smile. Our room was comfortable, clean, and you'd be hard pressed to find better black out blinds on a window.

Plussat: Rooms are small and minimalist. Comfy beds. It’s a place to get some sleep and a shower in very nice surroundings.

Miinukset: Food and beverage offerings are a joke. Have to cab it to find a restaurant.

Plussat: I love the clean design elements and the green focus.

Miinukset: My little Coffee maker did not hear the water

Plussat: This hotel was very reasonably priced for being in a large metro area. Nearly everything looked brand new. Our main reason to stay at the hotel was an early flight we had the next morning. The hotel is literally 50 paces from the tram that takes you to terminal 1 or 3 for Tornoto Intl. Airport, so its exceptionally convenient. Not really a hotel to be at to go explore the city. Definitely for the jet setter either arriving late with no desire to head into town late at night to their hotel, or ready to leave. I liked how modern all the amenities looked. I felt like I was staying at a expensive resort though the way the bathroom, and fixtures everywhere were so different from the "normal" hotel. Very friendly staff, and otherwise a very great experience. Would hope to stay in one again, but next time hopefully city center, or near the action.

Plussat: Clean, modern, design, comfortable bed, friendly staff, and primarily for us, easy access to and from communities outside Toronto, and to airport terminals en route to vacation.

Miinukset: It's the little things that make the difference: hotel could upgrade quality of kleenex tissues.

Plussat: Fitness room Room layout Awesome common areas Functional earing facility Ease of access to airport

Plussat: Very modern. Great location for catching early flights.

Plussat: Clean, efficient, comfortable. Fabulous location - no need for shuttle to terminal

Miinukset: Appreciate that the minimalist philosophy means no kitchen but packaged food offerings pretty limited.

Plussat: We appreciated the modern design, cleanliness, friendly staff and most of all the convenience to commuter trains, airport terminals, and another hotel for dinner. Helped make a trip from Kingston to Mexico stress free.

Miinukset: Would have preferred a small restaurant or coffee shop in hotel for a light meal but realize this may not be practical.

Miinukset: Everything was great staff super helpful and friendly

Plussat: There was a double booking for me on late arrival and staff canceled one of them at no extra charge to me

Miinukset: Free and efficient transportation from and to the airport

Plussat: very nice and helpful front desk! So were the shuttle drivers!

Plussat: All.

Miinukset: Payment parking

Miinukset: Had to pay $12 to park my rental car overnight

Plussat: desk service, they went out of their way to help you.,for the price the room was fine.

Miinukset: prices in toronto,getting around in toronto,the distances between attractions, even if you drive there

Plussat: Bed was excellent

Miinukset: None

Miinukset: I called to figure out where the shuttle would pick me up- the first woman told me to wait at column G35- there is no G35, there is 35,A35,B35,and C35- no G35. After wandering around thinking I was going crazy I called back and another person explained she meant ground level 35 and just to wait at the post marked 35. Okay- I get there and tell them I'm checking in and I booked through Kayak. She says I know I have to enter all this information though- okay, I wait while she does that. I mention taking the shuttle in the morning and that I will miss breakfast as I'm leaving early. At 3:20am someone from the hotel staff COMES INTO MY ROOM!!!! They leave when the realize there is a guest in the room, the staff desk downstairs calls to apologize and explain that the woman who checked me in blocked off the room, but did not note that someone was staying in it. At 5:20 I go downstairs and ask when the shuttle will be leaving, only to be informed it doesn't leave until 6am and it's full and I will need to call a taxi. Also the computers were down and so he asked me to write my room number and email address on a piece of paper, and he would email me my receipt- which I needed to be reimbursed for a business expense. A day later still no receipt, I call to ask for a receipt, again they ask for my email address and say they will send it immediately. Another day goes by still no receipt- I call again and the woman explains that they will not provide a receipt and the receipt needs to come from the agency that booked the room (priceline). Some of the staff seems to know what they are doing, but some of the staff did not. I would not recommend staying here!

Plussat: location

Miinukset: breakfast area is messy and unorganized. the handicap room (which was not requested) was too close to the entrance and very noisy

Plussat: The staff were very helpful and the rooms were nice and comfortable, easy to use.I liked everything about it.

Plussat: Great place

Miinukset: No comments

Plussat: It was quiet, clean, comfortable, spacious room, good location for my needs.

Miinukset: Breakfast room could be little bit bigger.

Plussat: I was very surprised at the quality/quantity of the breakfast. Normaly, Continental breakfast consist on juice, coffee/tea and bagels.

Miinukset: There was nothing that I dai not like about the hotel, except that I was not sure if the in room coffee/tea were complementary. There was no signage indicating that it was, so I treated it as no- complementary and did not use any.

Plussat: Easy to get to. Very good value breakfast

Miinukset: Bar facilities would have been good after a long day travelling. Same for a swimming pool or jacuzzi

Plussat: The quietness of the area and easy access to shopping areas.

Miinukset: The room need to be updated and refurbished little out dated.

Plussat: Breakfast was included & very good variety, etc. for a continental breakfast.

Miinukset: Nothing in close walking distance.

Plussat: Hotelli on siisti ja jotenkin ylellinenkin. Rauhallinen sijainti ja kaunis sisäpiha.

Miinukset: Mannermainen aamiainen ei oikein sovi suomalaiseen suuhun.

Plussat: Great staff and value for money with the room, and you got breakie/tea and a shuttle to the airport. It was a very clean place and the staff were always keen to help. We enjoyed our stay alot!

Miinukset: we really liked how environmentally aware the hotel was- the towel service advice,recycling in the room and reminders to turn lights off. Our only point which we didnt understand was why the hotel was using paper plates and cutlery for breakfast? Not a big problem, but didnt seem in keeping with the environmental policies?

Plussat: A good stop over for getting to Toronto Airport early the next morning -this was the reason why I choose this hotel and the free transfer made it easy. It was also good to sleep in a very comfortable bed again!

Miinukset: I had looked forward to sitting in the courtyard garden but the noise of all the air conditioning units made that impossible. Also not having a restaurant was disappointing. Thankfully there were several very nearby so that we could get an evening meal.

Plussat: okay

Miinukset: simple roon

Plussat: surrounding area

Miinukset: cleanliness - the linens were not fresh

Plussat: The front staff was very nice at check in.

Miinukset: The carpet in the room beside the fridge was soaked and smelly. The windows don't open. I needed to get a cab and called the front desk for assistance as I needed to get to a meeting and am from out of town and was told to come to the lobby and pick up the cab phone.

Miinukset: Nothing

Plussat: Very friendly staff, room very clean

Miinukset: it is on the older end, our room had old AC unit. Chairs/decor in bar area very worn down

Miinukset: They only had 6 mini fridges and won't guarantee availability until checkin

Plussat: Burger was really good hit the right spot after a long tiring journey

Miinukset: Front desk staff when I called and asked for water because I was extremely tired says you have one complimentary in your or down in the lobby or you can come down and pay from the machine. I just told u in very tired as hotel send me water or say I will send u more at an extra charge has to call room service and order it. Poor customer service and rude

Plussat: shuttle to and from airport was efficient and reliable

Miinukset: small bathroom

Plussat: Convenient to clients I was seeing but also to the airport. Buffet was okay, but wait staff on second night was terible. had to get my own menu after my friend went to the buffet and I did not. Finally was able to get bar attendant to bring a glass of wine and took my order after waiting over 15 minutes. Food was marginal and not warm, but I was hungry and wanted to get out of restaurant. I almost felt penalized for wanting to order off the menu and not doing the buffet to make their job easier.

Miinukset: Parking was awkward. Had to hike around building to get in, so single digit temps and very windy conditions made this tough.

Plussat: the restaurant was passable. very limited menu. Staff were excellent.

Miinukset: Parking was terrible. Under construction and we arrived in a snowstorm. Parking was not convenient and was expensive.

Plussat: Bed was comfortable

Miinukset: The window view was to a construction pretty bad

Plussat: Staff were lovely. Location convenient. Room very comfortable and the attached restaurant/bar convenient.

Miinukset: Thin walls.

Plussat: Location near the airport.

Miinukset: The room are old. Bathroom very small. Smees that the hotel is becomming old without any changes.

Plussat: The staff were very helpful and the location so close to the airport was great.

Miinukset: I think that $8 for a glass of beer is a bit outrageous.

Plussat: Location and warmth of welcome etc. of staff

Miinukset: The furniture in the lounge/dining area needed cleaning/replacing; was grubby.

Plussat: The facilities provided were excellent compared to the tariff. I was impressed by the wi-fi internet access without additional charges and the ability to use the facility at the business centre without incurring additional charges.

Miinukset: Though it was only a walking distance from the airport, the location was away from downtown which made it inconvenient for visitors wanting to explore the city

Miinukset: There are several Sheraton hotels in the vicinity of the airport. This is somewhat confusing if you're not familiar with the area, and even after showing the taxi driver our booking confirmation he took us to the wrong one.

Plussat: $review.pros

Miinukset: The time waiting for the shuttle from the airport (50 minutes)!

Plussat: Walking distance to Continental Airlines. Pool and gym are substantial. Staff is eager to please.

Miinukset: Dishes left outside guest rooms need to be picked up more frequently.

Plussat: Very relaxed and comfortable after a long flight. The staff was very friendly and the room comfortable

Miinukset: $review.cons

Plussat: The room was very clean and the staff were very helpful. Breakfast was very good at the restuaramt

Miinukset: $review.cons

Plussat: The staff were great and accomodating.

Miinukset: The fan that heated the room was incredibly loud, and kept waking my wife and I all night...we had to get extra blankets the 2nd night and turned off the heat in order to sleep. The television was of ridiculously poor quality, with a warped screen. Shower was terrible.

Plussat: It’s verh close tot be airport and they have shuttles every 20 min for free. Great breakfast included. Beds are comfortable.

Miinukset: Nothing. It was just what we needed for one night.

Plussat: Near airport

Miinukset: No restaurants in this area that you could walk to for lunch and only 2 hotel restaurants for dinner. Would not select here again.

Plussat: Nice room...Clean bathroom...Tasty breakfast.

Miinukset: Everything was good...

Plussat: A very nice comfortable hotel

Miinukset: There was no room service available to order food or drinks. I was disappointed to find this out after I checked in.

Plussat: Staff wad helpful. Room was what i needed and it was clean. Morning breakfast was great.

Miinukset: No complains

Miinukset: Did not give my money back and was all booked up

Plussat: Airport hotel. Excellent value for money, best "free" (ie included in the price) breakfast in our 5 week stay in Canada. Tea and coffee available all day and night in lounge as well as room. Very helpful staff. Used shuttle throughout stay to go back to airport to get into the city on their express route. Really good air-conditioning.

Miinukset: This hotel did not have a restaurant but used the one in an adjacent hotel so that wasn't a problem.

Plussat: free shuttle buffet breakfast closeness to airports computer room (no extra charge for use)

Miinukset: just the fact that there is no place to eat lunch/dinner there should be more than frozen dinners available (for lunch and/or dinner)

Plussat: we had a great sleep,a nice breakfast and a very courteous driver to the airport.

Plussat: The reservation was correct, the parking was free and very close, easy to find and get to, the breakfast made our day much easier.

Miinukset: Bedbugs... Need I say more? The staff handled the situation quickly and professionally, so hats off to them for that. A exterminator was brought in within an hour, which is a great response.

Plussat: Quick pickup service at the airport and our room and key where ready when we arrived

Plussat: Genuinely friendly staff made it a pleasure to interact with them. Would consider staying here again, based on the staff alone. Great breakfast choices. Evening receptions of appi's & non-alcohol bevy's (or paid for alcohol drinks) was a pleasant surprise. Restaurant options within walking distance.

Miinukset: It seemed pillows were traded out mid stay, for perhaps new ones, which were too puffy. Certainly not a "stay breaker" though.

Plussat: Location, comfort and cleanliness, good sleep were all quite satisfactory.

Miinukset: Prakag at the front desk seemed to be very deceptive and maliciously misleading in his information to my wife and I. We had a confirmed reservation for May 4th. 2016. However he directed us to phone the reservation agent to cancel our reservation for that date, because he was unable to guarantee it. For reasons unknown to us he was apparently deliberately and maliciously attempting to mislead us. Fortunately another hotel staff upon checking out on April 20th confirmed our reservation for May 4th, but at a higher rate. We were terribly disappointed.

Plussat: Nothing special but a good place to sleep. No complaints.

Miinukset: Nothing special but a good place to sleep.

Plussat: The warm cookies YUMMY comfy beds clean rooms

Miinukset: The change room for the pool was a large washroom. People in the gym can watch the kids in the pool

Plussat: No breakfast other than Starbucks

Plussat: Very affordable and better then most hotels that cost double the price!

Miinukset: Clean, attractive looking hotel with a great price very comfortable stay would recommend. Only stayed for layover stole in Toronto but couldn't ask for any better

Plussat: I had a little issue on the front end with adding one of my Traveler’s to our room so they could check in prior to the person booking the room but front desk person Ali made up for the error and gave the best customer service I have exp. with a hotel

Miinukset: I’m not sure other than human error. We really had a great time overall and the restaurant Turtle’s Neck gave us an awesome breakfast experience. Then we got shuttle to airport for the entire group with lots of luggage in one trip for free was the icing on the cake to make our departure a smooth process.

Miinukset: The rug was dirty, there were not enough covers on the bed...froze all night, and the internet didn't work.

Plussat: I have never had to pay an additional fee to park at the location I am already paying to stay at. absolutely ridiculous! and no shampoo or conditioner in the rooms. you will have to pay for every extra little thing you will need if you stay here. and my air conditioner didn't work. they sent someone to fix it who managed to turn on the fan to blow the hot air around. the hall was cooler than my room. very uncomfortable stay.

Miinukset: additional fee to park on site no toiletries broken air conditioner

Plussat: Clean room, night staff were excellent. Morning woman, not great.

Miinukset: Breakfast not included if booked via Expedia.

Plussat: Rooms newly renovated.

Miinukset: Everything other than the room was in a state of complete chaos. The walls were torn off, there was exposed mould, there were exposed wires... crazy. I've never seen anything like it in an open for business.. business. In the room, it looks like they got an awful contractor. Everything was nice, but just slightly off. e.g. the heat would not turn off, the shower door rolled open on its own, etc.

Plussat: location ,price ,ease of registraion and check in and internet avilability

Miinukset: having to pay for parking

Plussat: It was close to the airport and affordable.

Miinukset: No concerns.

Plussat: location and cost

Miinukset: 1. No three prong power outlet for laptop just a two prong extension cord from behind the TV center. 2.The shuttle bus badly needed engine repairs. The fumes inside the bus were sickening.

Plussat: Free WIFI

Miinukset: Two of the front desk staff were on the phone ignoring that i was there waiting for a while to checkout. I been in many Travelodge hotels particulary in The States and I had free continental breakfast while this one didn't have and I was expecting too.

Plussat: Close to the airport

Miinukset: Run down conditions in the room (#1110) - bathroom cracks in floor, tub, chipped counter top, shotty repair jobs. Overall outdated interior.

Plussat: The airport shuttle is polite and punctual. Dogs are welcome

Miinukset: $review.cons

Plussat: not much wasn't pleased with the service, Nor did I get the room in which I had requested.So hopefully that has asnwered your questions was not pleased opverall to say the least.

Miinukset: Already answered above.

Plussat: The lobby, the kindly staff, the distance to the airport, the connection to the airport and to downtown Toronto.

Miinukset: The parking fee.

Plussat: Nice to stay in this Hotell,Location close to the airport ,and shopping

Miinukset: Poor communicate , when we arrived the staff didn't know about my confirmmation ,I have to wait about 1/2 an hour to verify with Your company.

Plussat: from the start of my stay to the last i was very happy with the service i received from the front desk as well as the cleaning staff. The design and apperance of the room was very enjoying as well,very clean. I also enjoyed the private acess to the floors.

Miinukset: The only thing that i was a little dissapointend about was finding out that i had to pay 12 $ a night for parking meaning an extra 60 that i had not budgeted for and was not aware of, also no continental breakfast

Plussat: Bed was comfortable. Room was clean and spacious. Airport shuttle was excellent

Miinukset: Breakfast and parking were extras. Shower water pressure was weak

Plussat: Hotel was clean, comfortable, front desk excellent

Miinukset: Shuttle service from airport was AWFUL. Consider taking a taxi. It took us nearly an hour to go less than 2km. Was told the shuttle runs every 15 minutes, it took 40 to get picked up at airport. Then, we visited other terminal where 10+ people with 15+ bags joined us, then the Hilton (shuttle serves 3 hotels) and waited for another 10 minutes while the shuttle drivers hashed out some problem there.

Plussat: I liked that there was a separate sitting area in the bedroom. The room service menu was also very good. Large selection.

Miinukset: We ordered room service and I found the guy to be rude and we didn't get everything we ordered.

Plussat: I already rresponded to another questionnaire, so I won't repeat my self, why did I get two?

Plussat: Courteous, always smiling, warm and friendly staff, ready to help. They suggested a good solution for my business visit to nearby cities, hence I extended my stay at the hotel by another 2 days.

Plussat: As a frequent guest at a variety of hotel chains I have to say that the Hilton Garden Inn Toronto Airport was possibly the best value experience we have ever had. New, clean, spacious, comfortable, friendly and free full breakfast...how can you go wrong.

Plussat: The room was nicely appointed and the bed was very comfortable. The bed was a sleep number bed.

Plussat: Very pleasant experience.Excellent beds

Miinukset: $review.cons

Plussat: Good location,very nice staff.

Miinukset: $review.cons

Plussat: Eli was the only staff member who ensured that we were provided with acurate information and resolved our concerns. If it was not for Eli we will never consider using this hotel again.

Miinukset: Staff did not provide acurate information, staff did not seem compitent other than ELi and the airport schuttle driver (older gentleman) did not offer to help my wife to assist her with her lauggage upon arrival at the airport.

Plussat: I really liked how the hotel was very clean and modern facilities

Miinukset: I didn't like how I was treated upon check-in there was a Chinese man working behind the desk and he was so extremely rude it was unbelievable

Plussat: Nothing

Miinukset: Oh the fact when kayak redirected me to booking.com it changed the date to 8/3 from 8/2 so I had no room. That sucked!!!!!!!

Plussat: That there was a restaurant available for an evening meal unlike in the States where there are few if any restaurants in Fairfield properties.

Miinukset: Because I booked through a search engine I wasn't able to get my Marriott points.

Plussat: Clean, convenient for airport stopover with regular shuttle buses from/to the terminals, plenty of choice for breakfast; helpful, polite and friendly staff made an unexpectedly long day travelling a little bit better.

Plussat: Bar and restaurant open late

Miinukset: Expensive for what you get.

Plussat: The room was large and clean with a comfortable bed. Quiet HVAC system, nice desk in room.

Miinukset: Parking should have been included in the price, nobody likes searching through fine print to see extra costs, i want to see the final price when booking. On the plus side they only charged us one night's parking despite our two night stay. Insufficient staffing at breakfast time, an unacceptable wait due to shortages of cooked products. Staff was courteous, though.

Miinukset: Pool closed during the day.

Plussat: The hotel was really good, within close proximity of the airport. Just as advertised.

Miinukset: The in room facilties were meagre. I had to ask for tea/coffee making stuff!!!

Plussat: The proximity to the airport

Plussat: Perfect stay, all was great and the personnel has been very nice with us

Plussat: Had a very early international flight. The Sheraton Gateway's location at thee Toronto Airport let us rest easy the night before knowing we were just a walkway and airport tram ride to Terminal 1 for our Flight. The hotel is located at Terminal 3. Our rental car return was under the hotel at the airport as well - just perfect for us.

Plussat: Stayed here for the location as we had a very early flight. Started off very well with a very quiet floor and comfortable room. The manager was good when I did get to talk to him about noise concerns.

Miinukset: The lobby is loud and chaotic and full of people waiting for their flights at 10:00pm. Biggest issue was noise that was either coming from hotel or from a party at the race track. Super loud house music. This was not handled well by the staff when I called about it. Also the staff kept answering the phone Mr and my last name, which is very 1960's as the reservation was in my name and my husband and I don't have the same name and my name is Dr anyway.The noise went on until 11:00 and I had to wake up at 3:45am to catch my flight.

Plussat: Is the closest to airport. Best hotel for travelers.

Plussat: Perfect for easy access to Terminal 3.

Plussat: Walking distance from airport

Miinukset: Pool was too small

Plussat: Great facility. But in this day and age. Free WiFi is a must.

Miinukset: Lack of free wifi

Plussat: Location was perfect; everything was great - good facility, super-competent staff.

Plussat: Good hotel

Miinukset: Over priced

Miinukset: I did not like the fact the wanted to bill me 25$ extra for Internet when I checked out. When I did my reservation it was all included and then I did realice neither breakfast nor Internet was included. Very disappointed!!

Miinukset: The room was dusty and the bathroom had hair on the floor.You charge a premium to be onsite at Pearson Airport but the quality of the room was not good.

Plussat: I missed a flight at the Toronto airport. It is 1 am. I found the Sheraton which is inside the airport. Got a room and it was great.

Plussat: Liked the convenience to the airport, checkin was quick and efficient.

Miinukset: Room only had two double (not queen. ..double!) sized beds. Asked to pay more for upgrade but they said they were full. Not sure I believed that as there were not many people around that night nor the next morning. Bathrooms are very old, sheets were even old...and pillows were yellowed they were so old. Bedding cover was torn and stains on bedspread.

Plussat: Excellent, clean, comfortable hotel, very convenient for the airport (barely a few metres from the hotel!), with quiet, spacious, well appointed (if slightly anonymous) rooms in a style typical of many corporate, North American hotels. Rates are significantly cheaper at weekends. Breakfast is served from 5am - very convenient for people catching early flights.

Miinukset: Not suitable for an extended visit to Toronto as the airport is a long way from the city centre, with affordable transportation options somewhat limited. The restaurant, though very good, is expensive, both for breakfast and dinner.

Plussat: staff was wonderful. They knew we were tired after a long international flight and rushed us through check in so we could get into our room and relax. It was the perfect hotel for an airport stay allowing us to get up and on our flight home without any hassles.

Miinukset: the room service was extremely expensive. $18. for a hamburger, $15 for a bowl of soup

Plussat: The hotel is perfect for business travels and transit flights.

Plussat: An absolutely well located hotel with a reasonable price and nice amenities .. this was my fourth time to book this hotel .. and as usual I'm satisfied .. the only yhing to notice is that this is the only hotel within Toronto airport terminals so it gets filled up very quickly and you need to have a room booked before you arrive to guarantee that you get one ..

Plussat: Close to the airport terminal, very convenient for an early morning flight

Miinukset: Decor felt dated

Plussat: Very convenient to Toronto airport and easy to access

Miinukset: Lighting was broken (missing) in the bedroom. The food was very poor (cold) and expensive - in spite of waiting for 40 minutes for this. 'Fresh Beef' burger was not fresh but either frozen or supermarket type. Cost for 2 burger meals and 2 glasses of wine was $80.

Plussat: Convenient, close to Pearson International Airport

Miinukset: There was no in room meal menu. Had to call down several times and it took a long time before they responded.

Plussat: $review.pros

Miinukset: The attitude of the reception staff regarding my booking because they could not find it. Luckily there were rooms still available and I did not have to move hotels.

Plussat: easy access to Terminal

Miinukset: no

Plussat: The proximity to the airport

Miinukset: The fire alarm went off. I had requested a room on a lower floor. When the alarm went off, the instructions were poor- we were advised to stand by for further directions. All the guests on my floor entered the hallway (7th floor) and then I carried my bag down 7 flights. The lobby was clearly smoky and the guests should have received a better explanation. I left the hotel, paid extra for parking.

Plussat:

Miinukset: I was charged for my room even though it had already been pre-paid I wasn't explained (language barrier) that the bill for room service already included gratuities. I therefore added it and had to call back down to the dining room to have it reversed The ballrooms were too warm during the conference

Plussat: Proximity to airport

Miinukset: Additional parking fees

Plussat: Clean and close to the airport, friendly staff.

Miinukset: Charge for the shuttle. A/C unit in the room is loud.

Plussat: Great location

Miinukset: Nothing we didn't like

Plussat: Front staff were wonderful and shuttle service was efficient and friendly (a nice change from previous experiences at other hotels).

Miinukset: Restaurant food is horrible and the service is slow. We had to grab a server after sitting there for 10 minutes to order something to drink. This should have been an automatic as we were seated at our table.

Plussat: Convenient to airport. Staff very helpful. Comfortable & clean. What more could I ask for.

Plussat: Location is great.

Miinukset: I prepaid the room while I book the room online. When I checked out, the staff still charged me the room in full. I showed him my booking confirmation and he said he needed to check and if it's prepaid, it would be refund to my credit card but in 7 days!!!!!!!!! Unbelievable. I am in rush of catching a flight, so I just left. During the conversation, the staff (a black male) was as cold as a statue, I hardly image a service staff works a Hilton is as rude as he is. He didn't even show any apology for the inconvenience. I would never come back again. The worst management I ever see in Hilton.

Plussat: Bed was comfortable but the dust in the room was appalling ....my girlfriend who I FaceTimed said what’s all that dust on the bedside cabinet

Miinukset: Better housekeeping that room hadn’t been cleaned in a week ....if I had stayed more than one night I would have complained .....I wasn’t even asked how my stay was when I checked out

Plussat: Almost nothing.

Miinukset: Filthy hallways on the 7th floor where my room was. Expensive wi-fi that was absolutely horrible. If I'm going to pay money for wifi it better be good --I wasn't even able to face time using the wifi. Staff that were not helpful when I left and acted as though I was wasting their time. This is the first bad review I have ever given a hotel. I expected MUCH better from a Hilton hotel.

Plussat: The beds were comfortable. Shuttle to/from the airport is convenient, if you can time it right. Runs only every 30 minutes during the day.

Miinukset: I found charging for WiFi access to be a little petty. It's free for Hilton Honors members, so I signed up, but then was told it couldn't be given to me since I booked the hotel through a third-party site.

Plussat: Very clean & super efficient check in & out. No hassle

Miinukset: Nothing!

Miinukset: Room was not clean.

Plussat: The staff was extremely friendly and always helpful. I didn't bring a bathing suit, but the pool area looked very nice.

Miinukset: The prices at the hotel restaurant were a bit much and you need a car to get to places that are more reasonably priced in the area.

Plussat: clean and polite of staff.

Plussat: It's an airport hotel so does what it's expected to

Miinukset: Room was a bit small for the Hilton. No frills experience in any way. Made us anxious to get a few hours sleep and get going.

Miinukset: Service at the restaurant was somewhat slow ..close to 2 hours to complete. But the food was great!

Plussat: Very little. It was satisfactory.

Miinukset: I felt it was very overpriced, especially the bar drinks.

Plussat: The staff found a jacket that my son left behind, and kept it for us while we were on vacation. It was waiting for us when we returned to pick up our car! I also really loved the shuttle drivers.

Miinukset: The location of the store. I only stumbled upon it because I had a vehicle to park.

Plussat: Very easy from airport, friendly and helpful folks!

Plussat: The room rate is valuable for the service and comfortable facilities.

Plussat: they had a nice place for pets to run around in the back. It is fenced in and is needed in this area as there are many freeways

Miinukset: location is out of the way i would rcommend it for people with lay over or that are in toronto with a car. Using a cab is quite expensive to get anything and there is no fridge or mini bar nor microwave as indicated rather there is one community one that all gusts can share a little misleading from there web site.........very anoying. Also the menue was sparce with a few dishes not somewhere one would want to eat everyday also it is quite expensive but comperable to other hotels. There is a tim hortons with in walking distance but thats about it. The fitness center is being renovated and is dated up till this point.

Plussat: $review.pros

Miinukset: Not enough light in the room. Could not see the thermostat to lower the temperature

Plussat: Upscale hotel, well renovated, beautiful decor

Miinukset: Though well renovated, not well maintained. The front desk staff are in need of training, just were doing a task.

Plussat: Very polite staff and good breakfast

Miinukset: I think the furniture is old in the lobby

Plussat: My wife and our friends enjoyed our stay and found that as small business owners we finally got to relax for 1 night It was a great expierence and my wife and I plan to do this 1 time a month

Miinukset: Nothing

Plussat: Free shuttle. Great customer service.

Miinukset: Wish it had a refrigerator.

Plussat: Friendly staff and a nice free morning breakfast

Miinukset: Night Staff at the restaurant didn’t seem to know what was going on ever....but still good food.

Plussat: The hotel is extremely close to the airport with a free shuttle both ways. Shuttles to the airport ran every half hour, including very early in the morning. The hotel was very clean and modern with a spacious room. It was a great deal for the price, especially if you need to stay close to the airport. The rooms were also very clean.

Plussat: Nothing to be liked about, it is not a good place to spend overnight. Corridor & rooms are bad Odour. Shuttle driver was not polite at the airport pickup. No elevator to carry the luggage upstairs as a result we went through a surprise and hustle to transfer 1st floor. Check in at the midnight, we are exhausted because travelling with lot of luggage, no one is there is to help to carry the bag. So we did our-self, in this hustle and surprise, forgot to remember that we have placed one of our Apple gadget in the lobby table, forgot about it, remember next morning, rush to the lobby, it wasn't there. When asked to the front desk personnel there response was not great & not willing to check the camera in the lobby, simple answer it is public lobby shared between comfort inn & restaurant, socked by the response. As a result lodge a police compliant, waiting to find the gadget. It had lot of hospitalized photo's which was not backed in cloud, we need for this.

Miinukset: Corridor & room bad odour, The flush for the toilet was in a tight place difficult to reach. No responsibility with front desk personnel. Don't recommend for a stay, even chosen be careful with all the items as there is no camera covering coffee table in the lobby.

Miinukset: No internet on the room.

Miinukset: Noisy neighbors with thin walls made for an unpleasant nights sleep.

Plussat: The pleasant helpful staff, the free full breakfast, the easy parking, choice of pillows , wifi and cleanliness.

Miinukset: The warn out stair case near the front desk created a poor impression upon arrival.

Plussat: So close to airport . Also shuttle is amazing

Miinukset: the TV channels that they have set up is the worst that i ever had in a hotel stay.

Plussat: This was far better than the comfort inn niagara falls, the facilities included a bar with meals and a proper eating area.

Miinukset: Only point, after checking in, wasn't told how to get to room, but not really a hassle

Plussat: staff was helpful

Miinukset: could use a remodel

Plussat: On arrival I/We were highly impressed with the hotel - Location wise, comfortwise and the warm welcome by the staff.Our stay was enjoyable but short but there will always be a next time. In the U.S. I prefer staying at Comfort inn.

Miinukset: Not Applicable

Plussat: excellent location which is near airport and easy to find out! room is clean and comfort.

Plussat: Staff are friendly and helpful, always keep my room clean everyday

Miinukset: $review.cons

Plussat: location/shuttle to airport/price

Miinukset: $review.cons

Plussat: $review.pros

Miinukset: I had a bad experience with the clerk at the front desk. She seemed totally incompetant.

Plussat: Location

Miinukset: Couldn't contact hotel for Airport pick-up.

Plussat: the friendly shuttle service available and the bar is right there to have a relaxing drink after the long trip.

Miinukset: the restarant was not what I had envisioned but the service was highly recommended.

Plussat: The owner was very nice, and accommodated my late arrival.

Miinukset: The rooms are not very sound proof.

Plussat: Nothing

Miinukset: The place is horrible. I don't even think that we slept on mattresses. I have no idea what kind of foam thing it was. The staff were horrible. Rushing and rude. The tv faces the wall and the air condition shuts off at a certain point. As I drive in I knew I should have turned back

Plussat: Clean, convenient, shuttle available.

Miinukset: Our experience was fine but we stood in a long line at the desk for service x 3. Three times we witnessed disgruntled clients, two of which were regarding the car rentals which operate out of the same desk at the hotel. Breakfast was advertised but that is available only from 9-11 AM.

Plussat: Good location. Zets near by. Staff very friendly and helpful.

Miinukset: Departure route close by so noise can be an issue. Rooms a bit industrious but everything there.

Plussat: Thee hotels located above their checkin and a few restaurants, the hotel does car rentals so if I was in need for one it would have been great. Once you take the elevator to the hotel floor you soon realize that it's only 1 floor. But it's super clean you can tell the this place has been renovated recently. The rooms are the same, very clean and newly remodeled. The also have an airport shuttle service which is super convenient definitely helps save money not paying for a cab.

Miinukset: Few things that caught my attention is that this hotel is not really located to much varieties of food, so if you do the have a car and you don't want to walk a good distance Subway is you best bet since the are right next door,while the other place is cash only. You would like the hotel would give you a list of places to order,but since it's so close to the airport I don't think they anticipate staying longer than 2 days since the room only had a very small trash can in the bathroom. Also disappointed that I had to locate the spot for airport pick up and then call them I was so sleepy that I just paid for a cab. They should have included where they could pick you up in the email,but it was more shocking that when I was being taken the airport I had to load my own big suitcase in the back of a tall van myself and take it upon arrival. I mean common courtesy is all I ask for,but other than that no real complaints

Plussat: The location to the airport was good. The rooms themselves were ok even though the exterior of the building did not look like a hotel (sitting on top of a car rental business). The price was good at the time as other hotels in the area were charging 2-3 times of this location.

Miinukset: The TV only had basic local cable, 5 channels

Plussat: Morning shuttle to airport was prompt.

Miinukset: 1. Checking in was a hassle. I had to give them a difference credit card (that had raised numbers) so they could make an imprint of it for incidentals. 2. I'm alright with the free breakfast being a Subway 6" flatbread and coffee, but limiting it to just egg & cheese was annoying. Especially when the menu cost is the same no matter if meats are added or not.

Miinukset: no newspaper

Plussat: Nice modern decor, functional and roomy

Miinukset: the staff and systems are a little dis- organized. Wait for shuttle, checked in over and over, frustrated customers at desk, lack of acknowledgement of customers, lack of responsibility for service from staff.

Plussat: Close to the airport. Very comfy bed.

Miinukset: Vending machines broken. No restauarants nearby. None that deliver either.

Plussat: Bed was nice

Miinukset: soul-sucking part of town

Plussat: Location.

Miinukset: Bad attitude by the staff at the front desk

Plussat: nice modern decor, only two floors, comfy mattress

Miinukset: No customer service skills by front desk attendant, stained comforter, hairs in towels made me think they were only folded after last guest not washed and replaced. Luckily we didnt have to stay too long. Improvements in customer service and satisfaction can be made.