Threadneedles Autograph Collection

The room and bathroom were a good size.

Staff on duty were not able to assist with parking, i waited for two hours to hear from their colleague, and the information was only shared after i chased them. My husband had to leave for work at 7am, which was when breakfast started. I asked if any alternate arrangements could be made, or if we could have some toast or pastries at 645 for him, and this was declined. Considering that my husband had to park further away because the hotel were unable to issue the parking voucher in time for his arrival I think this was very poor customer service. As an alternative we were told to use the room service menu, which had 5 items available at that time of the morning, the only thing that was a breakfast item was a ham and cheese toastie, which does not work for any non meat eaters. Fortunately the hotel was near Liverpool st station so we were able to make our own arrangements.