Hilton Checkers Los Angeles

The folks in valet and maintenance.

The receptionist at the front desk was a huge reason I did not like this hotel. I also had issues with a broken door, etc in my hotel room and the night manager said he would call me back with a solution and then never did. Wouldn't stay here again.

Good location. Most staff were very pleasant.

We had booked a handicapped accessible room, but did not receive it on checkin. We were told that the hotel had no such rooms and that there was a problem with the Hilton Honors 800 number and the online booking system, allowing us to book rooms that didn't exist. This was not true, the hotel did have the rooms (they appeared the next day), and Hilton's Honor staff (at the 800 number) clearly stated that their information is transmitted to the hotel. Don't really know what happened, but it was communicated poorly. It did not help that we were upgraded to the penthouse suite just to find that the sofa bed mattress was shredded, and the fan in the bedroom could not be turned off. Didn't live up to my expectations of a Hilton experience.