Hawthorn Suites by Wyndham Lubbock

Nothing

The room was very dirty. Hair all over the bed. There was actually food in the bed. The sheets had not been changed from previous occupant. Cook top was nasty. Furniture had stains. I'm sorry but this was a very bad situation. I would not recommend this place to anyone.

The rooms were clean and nice and the heated pool was great!!

I was looking forward to the hot tub and it was way to hot for us to even get in so we weren't able to take advantage of it at all. I booked 2 rooms and one wasn't ready so I checked in later to find out that they were gonna charge me a fee of $100 for each room because I booked separate which I didn't the room just wasn't ready when it was suppose to be.

The style and large room. It would have been a great room except for what is listed below. The person who checked me in and messages over booking.com were very nice and friendly. Returned the charger cords for my electric cooler that were accidentally left (at my expense which was to be expected). I didn't use it but appreciated the bar being there. Large comfortable bed.

The floors in the common areas were dirty with the same spills (coffee or urine?) from the time we got there until we left. The buttons to the elevator were pushing through the wall. There were mattresses stacked in the hallway. There was mascara on one of the pillows. There were large blobs of something all over the bathroom floor when we got there. The bathroom looked like it had been badly and quickly repaired, caulking around the tub poor and missing tiles in the trim. It looked like someone's dog had chewed both the bathroom door and some of the furniture. The breakfast was lacking in healthy options (the oatmeal on the first morning wasn't even cooked) and they ran out of coffee and the attendant acted put out that she had to make more while I waited. The front of the refrigerator was broken and it either froze everything or wasn't cool enough. There was dog poop all over the outside of the property. The man that worked the front desk during our stay was rude. There was not enough parking. I was very disappointed in this property that my sister had formerly recommended (our mother lives across the freeway in the retirement community and family members visit this area often). She's pickier than I am (and I'm not really that picky since I often travel with my dog--who doesn't chew or have accidents and we always pick up her poop!). The only thing I can figure is that the property has catered to the partying college crowd who have trashed the place. We were only there for 2 nights, but were very disappointed. We had previously stayed in Wichita, KS and Tucumcari, NM on this trip and this was by far the most disappointing stay.

We've stayed here before and had a wonderful experience. Friendly staff, good breakfast and great location

Room was not the usual quality. The heater cycled off and on all night, the refrigerator door wouldn't close, the shower head was stuck on JET stream, there was a burned out light bulb above the sink, candy wrappers on the floor, and the sheets didn

The breakfast was good. Front desk staff were nice but not helpful.

Inadequate parking area, dirty/dusty rooms, hairdryer and lightbulb in bathroom not operational, door would not simply lock (it had to be slammed to engage the lock which resulted in the room not being secured after cleaning), and very noisy!!