Great location for Tech activities
Beautiful decor but left a lot to be desired.
The room was spacious and decorated up to date and very beautifully. The tv was placed creatively so we could use it many ways in the room.
First, the indoor pool which my children were anticipating, was FREEZING even though it is late May. We thought the hot tub would be a good compromise but there was barely any water in it. Second, the bathroom in our room was not as clean as it should have been. Long black hair was stuck to the side of the shower and the floor looked like it hadn’t been mopped thoroughly. There were not enough towels given and the ones that were had make up stains on them. We wanted to use the pull out sofa for our son but there were no sheets provided-only a blanket-and the extra pillow had a used pillowcase on it. The sheets on the bed were very old and worn out and uncomfortable to sleep on. Finally, we woke up excited about hot breakfast included with our stay. We arrived at 8am to find the food mostly gone, including the waffle mix. I had to go to the front desk to ask for some attention with it and when the attendant was retrieved she casually began filling trays which took at least 20 minutes to fill. She told me that she would have to completely make more waffle mix and had some attitude about it. The waffle dispenser is pretty large and there wasn’t a huge crowd there so that tells me it wasn’t refilled that morning in the first place. We checked out shortly after very disappointed. This isn’t the worst place I’ve ever stayed but it certainly didn’t make me want to return any time soon which is a shame. We were in town moving our best friends to Lubbock from Abilene and anticipate that we will be coming to Lubbock several times a year now. We would have loved to have a go-to hotel to stay in.
I alway stay here
This is easily my favorite place to stay in Lubbock.
A/C didn't work properly in the room. ☹️️
The staff is great. The rooms are nice, large and comfortable.
The walls are too thin, I didn't get to sleep until late because of the noise and was woke up early because of noise as well.
Updated decor, spacious room, good breakfast.
Leaky refrigerator left a huge puddle inside our door; luckily it was a tile floor.
Great customer service
When I arrived the front desk lady was very sweet and asked why we were traveling, I informed her we had lost my grandma and we were coming home from the funeral. She offered her condolences and waived our pet fee. It was a small gesture but greatly appreciated since we were tight with money from an unexpected trip.
Avoid at all costs. Customer service is SEVERELY l
Nothing really stands out.
I had a request for the office manager several days before my stay- I left my telephone number and email on 3 separate occasions. No call back or attempt to reach back out to me was made. She conveniently "left" for the day on each attempt.
Nice people, not entirely competent
Staff were very friendly. Rooms spacious, beds comfortable.
They were very accommodating when I wanted to switch to a quieter room away from the noisy freeway side. Problem was they didn't record the room change properly, and thus sold someone my new room, which meant I was awoken in the middle of the night by someone who'd been give a key to my room and would've barged right in if I hadn't put the bar across the door.
West sun is hot!
The room was spacious and clean. The housekeeper does a wonderful job.
The first day my towel was ragged. With frayed edges and very worn. That was the only day. The bed was a bit soft for me, but not really a problem. The windows faced the west and that sun was so bright and hot that I had to have the shades down the whole time. Kinda of a bummer. But what the heck, the price was right
Comfortable but noisy
Spacious comfortable room,but shades were broken and difficult to rsise. There were very noisy people above us...even at 3:00 AM. Hotel was very busy, lots of people using the pool. Friendly staff.
Noisy...broken shades. Maintenance came to fix the shades but they still did not work.
This hotel made a big improvement on this in regards to management and facility since last summer. Just keep it up.
I suggest to change the pool water once every six months.
Texas Tech University sijaitsee 3 minuutin ajomatkan päässä ja Museum of Texas Tech University sijaitsee 6 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on ilmainen kiinteä internetyhteys, business center ja express-sisäänkirjautuminen. Tämä hotelli tarjoaa asiakkailleen 184 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu omatoiminen pysäköinti.
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