Etsi halvat lennot: Lufthansa CityLine

Frankfurt airport was a nightmare

Plussat: Some of the Lufthansa Customer Service personnel were particularly attentive and humane. The children play area near the borading gate is good (although questionably safe)

Miinukset: We checked in a stroller at the aircraft's door in EWR and were told it would be available at the gate in FRA. It was not, after waiting 30 minutes during which we even walked all the way to the next Luft. Service Desk where they had no clue about what happened. We ended up missing our connection to TSR but we got some help to get on the midday flight 2.5 hours later. We headed to the gate area 2 hours early, and 15 mins to boarding time we headed to the gate but saw a different flight listed for Seoul. Consulted with a Luft. agent at the neighboring gate who rudely shouted that the gate # had changed and we should've been checking for gate changes. Went to the new gate, confirmed the destination and time (Temeswara 15:35). Showed up at boarding time and were told the door was closed and boarding started an hour earlier. In the end we were booked through MUC to get to TSR at 10pm (or 10 hours later then orginally planned). Phew!!!

Plussat: the only thing I liked was the service on board.

Miinukset: the fact that in Pisa Airport the personnel was very confused about the fees for our two small pets and we were shifted from one place to another as there was a malfunction with the wi fi. The fees were doubled because we were told that we didn't make the reservation on line and we couldn't do that because our computer was already packed when we received the notice on line. The departure was so late that an hour later when I decided to get some drinks and food at the bar, while I was paying for it, I hears our names being called and asked to embark immediately, therefore I had to leave the order at the bar to rush to the hate.

Please remove employees that display unmasked contempt for the custome

Plussat: The movie selection was great. There were a lot of categories and a lot to select from them. The food waa also good and the onboard crew were pleasant.

Miinukset: I didnt like that i was told my ticket was cancelled upon arrival and NO ONE could offer me so much as a smile or reassurance. Yemisrach Haile was the most cpntemptuous employee I've ever met; she raised her voice to silence me when I asked "is everything all right?" Other then snapping at me, she had not one single word for me otherwise. No explanation, no friendliness, no apology for the mistake...just unmasked contempt. Anyway, she was On the phone the whole time, which is, I guess, why she could not be bothered to make eye contact with me, smile, offer an APOLOGY for Lufthansa's mistake, and the person on the phone eventually fixed the issue, though it all took about 38 minutes of me standing there increasingly stressed and confused. There were several lulls in the conversation. Yemisrach could have offered me any kind of reassurance at that point!!! The disgust she displayed whenever I asked if everything was ok was deeply alarming. I will avoid this airline permanently if that is the kind of person they give to customers and the face of the company.