Etsi halvat lennot: MEA

Acceptable

Plussat: Service

Miinukset: Boarding..no priority for families with small babies

MEA staff at Beirut Airport are unprofesstional

Plussat: Food.

Miinukset: Some of the MEA checking in staff are rude and unprofessional. Some of the MEA Stewardesses are also very rude. Lebanon is known for its superb services in its hotels and restaurants, however, this is not reflected on its airlines services which is below average. Here are some of what the MEA need to do: 1. Allow ticketed travelers to evaluate MEA’s staff performance during their checking in process and on-board services, 2. Facilitate fast track lane at passport control rather than making business travelers wait sometimes 50 minutes to leave or come through passport control 3. Work with passport control management to improve the communication skill of passport control staff who mostly behave as if they are doing the travelers a favor for processing their passport immigration services. If tourism is important to Lebanon the above points need to be addressed. Hope these notes will help.

MEA YOU'RE THE BEST

Plussat: The crew is very helpful and very friendly

Miinukset: The delays while boarding

Plussat: All went smooth. Check-in staff was courteous and focused. Often they are chatting and not paying attention to the passenger. Boarding went smoothly. Cabin crew was attentive to requests and pleasant. Captain gave all flight information clearly - no mumbling. The entertainment system worked well. They shut it off too early though, compared to other airlines.

Miinukset: The food. MEA had higher meal standards.